Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.
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The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more
Company replied
After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..
Ordered bk in September, have nog recieved emailed constantly, got a response 2 weeks ago to say ill be updated,,not heard a thing. This company take Yr money are extremely difficult to get a respo... See more
Company details
Written by the company
Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof
Contact info
United Kingdom
- undeniableldn.com
3.0
Average
454 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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The parcel was picked up by EVRI who…
The parcel was picked up by EVRI who then went in to loose it. I have been in touch several times about a replacement. They keep telling me that a new necklace will be sent to me. As yet nothing. I won’t hold my breath
16 November 2025
Still haven’t received my item or refund
Still haven’t received my item. Website says orders re shipped or refunded after 20 days. Emailed twice asking for a refund but have heard or received nothing.
10 November 2025
I only received part of my order
I only received part of my order. I had one response from my first email and I’ve been ignored since. I’m not happy
13 November 2025
I do not recommend 🙅🏻♂️
I do not recommend 🙅🏻♂️
I have ordered my item and received the wrong one, they promised to send me the item i ordered and it never happened.
10 November 2025
The jewellery is lovely and the…
The jewellery is lovely and the customer service is impeccable. Delivery is very quick and always well packed. This is the second time I’ve ordered from undeniable and it won’t be my last.
17 November 2025
Great product
Great product. Better than i thought it was going to be.
Will definitely be buying from here again 👍
16 November 2025
Fast reliable service great quality…
Fast reliable service great quality items received very helpful people friendly highly recommended
16 November 2025
Undeniable London
Not bad, have ordered before. Good prices for accessories but don’t really last the power of time. But for the prices can’t complain 🙏🏻
30 October 2025
Items don't match photos. No customer service.
The chain I received didn't match the photos on the buying page.
It is photgraphed so that the chain looks heavy, with tight links and good quality clasp. In reality, the chain is very light, feels quite cheap, links are far apart and the clasp is only on one side. The other side is just a little thin O ring. Customer service initially acknowleges your email and asks that you send photos in, but then you never hear from them again. I know the chains they sell are not expensive, but regardless it is being missold as something it is not.
18 November 2025
Unprompted review
Cancelled order on same day as I put…
Cancelled order on same day as I put order in unfortunately it was still sent out so returned it sent proof of postage and still waiting for my refund 1 week on my last e mail to them has just been ignored.
11 November 2025
After delivery did not arrive via Evri
After delivery did not arrive via Evri, contacted the team to get an update three times with no response……
Was going to be a present…..
Disappointed……..
1 November 2025
Quality and rhodium coatimg
The brillante shine and the stainless steel base which allows you to wear it every day
6 November 2025
It arrived very early and was delivered…
It arrived very early and was delivered in good condition
4 November 2025
Reply from Undeniable London
Thank you for your order Stephen, we are so happy to hear your loving your order. Anything you need, please reach out to us via Instagram @undeniableldn or email hello@undeniableldn.com
it was a good service and product was…
it was a good service and product was fantastic
6 November 2025
Reply from Undeniable London
Thanks Denis, thank you for your support of the brand. Anything you need please feel free to contact us via IG DM or at our customer service email.
Reply from Undeniable London
Hi Leigh, thank you for letting us know, we are sorry for the delay in shipping, our team hello@undeniableldn.com will reach out via email.
Ordered gold chains and instead got a…
Ordered gold chains and instead got a silver one,not happy at all their reply was customer service would be in touch , still waiting, hello customer service are you there 15/11/25 ?????
20 October 2025
Reply from Undeniable London
Hi Alan, thank you for you message, our Customer Service team will be in touch and be sending the Gold Chain out.
Great quality Chains and rings!
Great quality Chains and rings brought a few for myself can't reccomend enough
4 October 2025
Unprompted review
Reply from Undeniable London
Thank you for your order Jem!
Service and Quality
My order arrived promptly, Quality was honestly better then I expected. Will be adding more pieces to my collection!
21 October 2025
Unprompted review
Reply from Undeniable London
Hi Lewis, we are so thrilled to hear that we exceeded your expectations. Keep wearing the chains!
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