This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First time buyer and as usual leary about purchasing feom a new vendor. But I was pleasantly suprised when I recieved my package. I love my bracelet with my childrens names on it and the anatomical he... See more
Company replied
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... See more
Company replied
I had a great experience with Luminessa. The bracelet I ordered arrived promptly from overseas. It takes a little longer but they provide the tracking details. The bracelet was exactly as describ... See more
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Company details
Written by the company
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- help@luminessajewelry.com
- unbracelet.com
4.3
Excellent
473 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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A very special thank you to the…
A very special thank you to the Luminessa team for delivering an amazing gift for life.
Thanks
Alfonso
24 May 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Alfonso,
Thank you so much for your wonderful review! We’re so grateful to have customers like you, and we’re thrilled to have been part of such a special moment.🥰
Looking forward to serving you again soon!
Warmest thanks.
Luminessa has great products
Luminessa has great products, they are exactly as described. I bought leather men's bracelet and it fits perfectly and looks beautiful. The messages a beautifully engraved. I recommend this site!
19 May 2025
Unprompted review
Reply from Luminessa Jewelry
Hi E,
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the bracelet 🥰
Your recommendation truly encourages our team, thank you again for your support!
Warm regards.
I bought a beautiful personalised…
I bought a beautiful personalised bracelet for my daughter off her children for Mothers Day. The quality is exquisite and my daughter loves it.
14 March 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Sara,
Thank you for your lovely review! We’re so happy to hear the bracelet was a meaningful gift and that your daughter loves it. Knowing it brought joy on such a special occasion makes our day!💖
Warmest wishes.
The bracelet for his birthday was…
The bracelet for his birthday was extremely good quality and more than expected.
7 April 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Ruth,
Thank you so much for your kind words! We're thrilled to hear the bracelet exceeded your expectations and made a perfect birthday gift. It truly means a lot to us to be part of special moments like these ✨
Warm regards.
never order from these first it took…
never order from these first it took over a month to come they say it’s a european brand but they come from china and sent the wrong colour
18 April 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Charlie,
We’re very sorry for the inconvenience caused and truly understand your frustration.
Please note that your parcel was returned to us, which is why it took longer than expected. As soon as we were notified, we promptly resent the same order to the correct address you provided, to ensure it reached you.
Regarding the color, could you please confirm what you received? If there was an error, we’ll make sure to send you the right item as quickly as possible.
We genuinely hope you’ll give us the opportunity to make things right and restore your confidence in our service.
Warm regards.
After initially ordering a gift for…
Order number- 32364- still awaiting email response from this company !but quick to comment on a review ! After initially ordering a gift for mothers day, we had high expectations after reading the reviews on line .
Purchase never arrived and this was reported right away over 20 emails later and myself having to purchase something else from a different organisation, still no refund poor communication then a second item which was no longer needs was sent out !to which I had to pay to have this returned subsequently leaving me way out-of pocket.
The lack of communication and continuity between emails wasn't good enough with one giving one and answer and others another .
I'm really disappointed as it was my friend who recommend this compnay .
27 March 2025
Unprompted review
Reply from Luminessa Jewelry
Hi,
Thank you for your message, and we’re really sorry to hear about your experience. That’s definitely not what we want for our customers.
In order to look into this properly and find a solution, could you please share your order number or any details linked to the purchase? We’ll do our best to look into this and help make things right.
Kind regards.
Great first experience ordering from…
Great first experience ordering from Luminessa. Bracelets ordered for Mother’s Day were lovely and of good quality.
9 April 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Miguel,
Thank you so much for your kind words! We're thrilled to hear that the bracelets made a lovely impression. We truly appreciate your support and hope to serve you again soon!
Warm regards,
The Luminessa Jewelry Team
Excellent service
Excellent service after I had ordered the wrong size bracelet. It was replaced with different bracelet that I was able to extend to fit my wrist. All at no extra cost to me. I couldn’t be happier with the service I received.
10 March 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Neil,
Thank you so much for your kind words! We're thrilled to hear that we could resolve the issue with your bracelet and that you’re happy with the replacement🤩 Your satisfaction is our top priority, and we’re so glad we could provide the service you deserved.
We truly appreciate you taking the time to share your experience, and we look forward to serving you again in the future!
Warm regards,
The Luminessa Jewelry Team
Beautiful
Beautiful bracelet my mum really loved it as it was a present for mothers day. Beautifully made would highly recommend and would definitely purchase again.
30 March 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Sinitta,
Thank you so much for the kind words! We're thrilled to hear that your mum loved the bracelet and that it was the perfect gift for her on Mother’s Day. We’re so happy to have been part of such a special moment !
We’d love to serve you again anytime!
Thanks again, and take care 😊
Heart name charm bracelet
Beautiful bracelet great quality
Looks just like the picture I’ve not taken it off since I’ve had it
Will definitely be making more future purchases
30 March 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Louise,
Thank you so much for your feedback! It’s wonderful to know that you’re enjoying your bracelet and that it’s become a favorite piece. We truly appreciate your support and can’t wait to serve you again! 💖
The bracelet was exactly as pictured
The bracelet was exactly as pictured. The ordering was super easy and it got here fast. I will definitely order from them again
12 March 2025
Unprompted review
Reply from Luminessa Jewelry
Thank you, Darla! We’re delighted that the bracelet met your expectations. We truly appreciate your support and look forward to your next order! 😊
This piece of jewellery was beautiful I…
This piece of jewellery was beautiful I ordered several bracelets after I recieved the first one for my daughters and daughter in laws and they loved them,the bracelets arrived quickly and the company was lovely and answered a query I had,I will definatly be ordering again thank you
19 December 2024
Unprompted review
Reply from Luminessa Jewelry
Wow, thank you so much for your kind words and for trusting us with your gifts!
It makes us so happy to hear that you and your loved ones are enjoying the bracelets.
We're always here if you need anything, and we can't wait to serve you again in the future! ✨💖
Black chain legacy bracelet
Bracelet is excellent quality and the engravings were done perfectly. Bought as a gift to my boyfriend and added his children's names. He loves it so much
26 February 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Brittney,
Thank you so much for your lovely review! 💖 We're thrilled to hear that the bracelet was a perfect gift and that your boyfriend loves it!
We truly appreciate your support and hope to serve you again in the future! 😊
Quality
The quality of the jewlery is absolutely perfect, the style of the clasp is very nice and discreet. I 10/10 think the price is perfect for the quality and customization that’s put into the jewelry. Definitely recommending this company to family/friends
18 February 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Angel,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you love the quality and design of our jewelry. Your kind words and recommendation truly mean a lot to us! 💖
We hope you enjoy your piece for a long time, and we’d love to serve you again soon! ✨
Great Quality and Fast Service
Ordering from social media ads can be sketchy sometimes but I had an amazing experience with Luminessa Jewelry. They kept you informed on your order all the way until delivery. I received the product in the mail within a week. The bracelet and gift box were in perfect condition and is great quality! I highly recommend!
11 March 2025
Unprompted review
Reply from Luminessa Jewelry
Hello Amy,
Thank you so much for your kind words and for taking the time to leave such a wonderful review! 😊 Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don't hesitate to reach out!
Warm regards,
The Luminessa Team 💕
Quick and quality customer service!
Quick and quality customer service!
16 February 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Kimberly ! We're delighted you had such a great experience! Thank you for the fantastic review 💖
We're already looking forward to your next purchase! 🤩
Beautiful bracelet
Beautiful bracelet, so have ordered another one for my wife in silver. Great company , very helpful, top drawer.
Thank you.
11 February 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Carol,
Thank you so much for your kind words! We’re beyond happy that you’re pleased with the bracelet 💕 We truly appreciate your support, and we're always here to help.
Wishing you both many beautiful moments together!
Warm regards.
Customer Service at its Finest!
This company not only responded immediately to my initial request, they reached BACK out to let me know they were working on a way to accommodate my original issue. They were not originally able to help me with the issue, but the fact that they reached back out, proved that they care about not only their product, but their reputation and relationships with customers. I am a customer for life!
7 February 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Leigh,
Your review made our day! It's incredibly rewarding to know that we've exceeded your expectations !
We cherish your trust and look forward to continuing to serve you in the future 🤩
Warm regards.
Lovely product
Lovely product, additional hearts for my wife's bracelet. Slight confusion ordering was quickly resolved by some super customer service. I wish all online companies were as responsive
7 January 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Mr.Clayton,
Thank you so much for your kind words! We're happy to hear you're satisfied. Clients like you are at the heart of what we do, and your appreciation of our service means so much to us !
We can’t wait to serve you again 😊
Great customer service
Great customer service lovely braclet with personalised beads my husband loved it great gift
10 January 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Emma,
Thank you for your wonderful feedback! We’re so glad the bracelet was a hit with your husband😍
It’s always a pleasure to know our customers are happy with both the product and the service.
We look forward to assisting you again!
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