Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Company replied
The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily.... See more
The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for m... See more
Company details
Written by the company
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Contact info
1040 22nd Ave, 94606, Oakland, United States
- help@unagiscooters.com
- unagiscooters.com
2.9
Average
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The scooter is great
The scooter is great! It's easy to ride and give me a smooth experience when I use it for commute. The only drawback is that the charger is too big and the charger port is fragile. Overall recommended!
18 October 2024
Unprompted review
Reply from Unagi Scooters
Thank you for your feedback! We’re thrilled to hear that you’re enjoying your Unagi scooter and finding it smooth for your commute. We appreciate your thoughts on the charger size and port—your input helps us improve. If you have any other suggestions or need assistance, feel free to reach out. Happy riding! 🛴✨
Great scooter to scoot around Brooklyn
Great scooter to scoot around Brooklyn, NY. I have the blue the quality built is top tier. Connecting the the app is simple and easy. Great rental.
28 October 2024
Unprompted review
Reply from Unagi Scooters
We’re so glad to hear you’re loving your Unagi scooter in Brooklyn! 🗽 The quality and ease of use are what we aim for, and it’s fantastic that you’re finding it simple to connect to the app. Enjoy your rides around the city! If you need anything or have any questions, don’t hesitate to reach out. Happy scooting! 🌟🚲
First of all I received my scooter from…
First of all I received my scooter from delivery locked, I try to connect it via Bluetooth and it say the scooter is assigned to someone else, I try emailing your customer service to help me solve the issue and I got a reply 4 days later, today is day 6 and nothing back from your side, so I would say my experience has been bad at best
17 October 2024
Reply from Unagi Scooters
Thank you for your patience, and I’m sorry for the trouble you’ve had. We found your email address and will be escalating this internally to ensure someone from our support team reaches out to you as soon as possible. We appreciate your understanding and are here to help!
Don’t buy or rent
Anyone with issues should contact tact me. There’s lots of bad reviews. Class action law suit is needed. They know the issue and deliberately not responded now for two days.Literally a company that will just ignore you. Don’t buy or rent. I bought brand new and the unit won’t even turn on and the service is worthless. They have no customer service
21 October 2024
Unprompted review
Reply from Unagi Scooters
We just requested your email address via Trustpilot so we can relay your concerns to our support team and ensure your issue is addressed as soon as possible. We do indeed have a dedicated support team ready to assist you, and we appreciate your patience as we work to resolve this matter. Thank you!
Reply from Unagi Scooters
Thank you so much! We’re thrilled to hear that you’re enjoying your scooter. If you ever have any questions or feedback, feel free to reach out. Happy riding! 🚲✨
Better than expected
Better than expected. Lightweight, versatile, and extremely user friendly.
15 October 2024
Reply from Unagi Scooters
We’re so glad to hear that you’re having a great experience! Our scooters are designed for ease and versatility, making your rides enjoyable. If you have any tips or favorite places you love to ride, we’d love to hear them!
I liked the ride and its easy…
I liked the ride and its easy operation. Just struggle a little bit on a non-smooth road. Speed did not reach the range I’m hoping for, but overall, a great experience for this model.
28 September 2024
Reply from Unagi Scooters
Thank you for sharing your thoughts! We’re glad you enjoyed the ride and found the operation easy. We appreciate your feedback on the speed and riding on non-smooth roads—it’s valuable for us as we continue to improve our scooters. If you have any other suggestions or experiences to share, we’d love to hear them!
Reply from Unagi Scooters
We apologize for the inconvenience! If your scooter isn’t working, please reach out to our support team by emailing help@unagiscooters.com. We’re here to help and will ensure your issue is addressed as quickly as possible.
Can not use it ever since I got the…
Can not use it ever since I got the scooter. E3 (error message) shows.
No customer support available (only AI!
How can I get started?
9 October 2024
Reply from Unagi Scooters
We saw your email address through Trustpilot and have forwarded your concerns to our support team. Someone will reach out to you shortly to address the issue with your scooter. Thank you for your patience, and we apologize for the inconvenience.
Trying to cancel my subscription is taking way too long.
It's been days since I've requested to cancel my subscription. I still have not received a shipping label email. There is no way to call or contact the company directly. I've filled out a form that supposedly send a message about this. Still no response. The only way to talk to them is through a chatbot. This is very frusturating. At this point if I get charged for going over to the next month I'm going to dispute it with my credit card company cause this is getting a bit ridiculous.
11 October 2024
Reply from Unagi Scooters
We’ve noted your email address from your Trustpilot review and have escalated your request to our support team to ensure a shipping label is sent to you promptly. We understand the urgency and appreciate your patience as we work to resolve this. You should expect a response shortly. Thank you for bringing this to our attention.
Bad consumerservice is key problem
Bad consumerservice is key problem. Also It wasn't delivered in three days at all. I waited for half a month to deliver the goods. I was very disappointed because of the late delivery. And the customer service response was not timely, which also led to the loss of customers.
7 October 2024
Reply from Unagi Scooters
We’re sorry to hear about your experience with the delivery and customer service response times. We understand how important timely delivery is and we are continually working to improve our logistics and customer service to better meet our customers’ expectations. We appreciate your feedback as it helps us identify areas where we can improve. If there’s anything more we can do to assist you, please let us know.
I have been enjoying my rental scooter
I have been enjoying my rental scooter! It’s light, it reaches a healthy speed, it’s quiet.
Even though I don’t take it for very long rides, it’s a good option for me to take to my workout classes, grocery shopping, etc.
23 September 2024
Reply from Unagi Scooters
That’s fantastic to hear! It sounds like your scooter is fitting beautifully into your lifestyle, making those quick trips more convenient and enjoyable. If you ever have questions or need support, don’t hesitate to reach out. Enjoy zipping around to your workouts and errands!
Reply from Unagi Scooters
I’m sorry to hear you didn’t receive the expected discount. It’s important to address this quickly. I recommend reaching out directly to Unagi’s customer support through their website’s chat feature for the fastest resolution. They can help ensure any promotions you were eligible for are applied correctly to your account. https://unagiscooters.com/pages/customer-service/
Build to last. I LOVE this scooter!!
The Unagi scooter is an absolute game changer for anyone looking for a scooter. Having used mine for over five years, I can confidently say it’s built to last. The scooter runs as smoothly today as it did on day one. It’s not just practical but also a real head-turner—people constantly stop to ask about it. Truly an amazing investment. I can't say enough good things about it. Get one. :)
14 October 2024
Unprompted review
Reply from Unagi Scooters
That’s wonderful to hear! It sounds like your Unagi scooter has truly enhanced your commuting experience and stood the test of time. Thank you for sharing your positive feedback and for being a long-time supporter of Unagi. Enjoy many more miles of smooth rides!
Company needs better customer service
Scooter arrived in wrong color and had substantial scratches and scuffs on it. Customer service basically non-existent. I've emailed and got a response several days after. Still unclear on terms of promotion for the 2 Free Months, when will it take effect?
5 October 2024
Reply from Unagi Scooters
If you believe you are owed free months from a promotional offer or there are discrepancies in your billing, please reach out directly to support at help@unagiscooters.com. Our team will ensure any issues are resolved promptly.
Worthless, Inconvenient Experience
The scooter I ordered shut down on a full battery multiple times. Once was in the middle of a ride and I had to push it back home in 100+ degrees. The subscriber option only partially refunds you. To pay for something I wasn’t able to use and that caused me money as well as an inconvenience is disappointing to say something more appropriate than what I’d like to say. Customer support isn’t very resoi
2 October 2024
Reply from Unagi Scooters
I’m sorry to hear about the issues you’ve encountered with your scooter, especially in such challenging conditions. If the scooter shut down unexpectedly, it could be a safety concern that needs immediate attention. Please reach out directly to our support team via the chatbot on our website, and they can escalate your case to ensure it’s addressed promptly. If you’ve already been in touch but haven’t received the support you need, I can pass on your details to our customer service team to get you the assistance required. Your satisfaction and safety are our top priorities.
Scooter took forever to get delivered
Scooter took forever to get delivered. Quality of the scooter compared to Bird and Apollo is subpar. No suspension, bumpy ride, slow, could not figure out how to boost speed to 20mph.
3 October 2024
Reply from Unagi Scooters
I’m sorry to hear about your experience with the delivery time and the ride quality. Unagi scooters are designed with portability and urban commuting in mind, focusing on being lightweight and compact rather than on high suspension. The standard speed is set to comply with general safety regulations, but it is possible to unlock a higher speed under specific conditions and where it’s legally permissible.
To unlock the maximum speed of 20 mph on your Unagi scooter, please follow these steps:
1. Make sure the scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
4. Press the power button 10 times quickly.
You should hear a beep indicating that the scooter is now set to the higher speed mode.
I’ve reached out multiple times because…
I’ve reached out multiple times because I’m having trouble unlocking the scooter and no one has responded. I’m almost halfway through my first month and haven’t been able to use the scooter nor have I received any help.
9 October 2024
Reply from Unagi Scooters
We’ve seen your message on Trustpilot and have escalated the issue internally. Someone from our support team will be reaching out to you as soon as possible today to help resolve the problem with unlocking your scooter. Thank you for your patience, and we appreciate you bringing this to our attention.
This company really cares.
This company really cares. I've got a Voyager, and it is by far the best combination of fast and light on the market right now. Range is excellent, and the app is pretty much the highlight of the experience (very Apple-like). I like not having to worry about my tires puncturing, and I've never had trouble getting ahold of customer service. Scrolled through some of the reviews here, and I've always gotten a response, by email, within a couple hours. They even sent me ad-hoc parts at no charge when I asked. If there's one improvement I hope for the next generation of scooter its that they add a built in mount for my phone on the scooter. After all, I can keep up with friends that are on bikes, but I don't like having to stop to pull out my phone for directions. I will be keeping my Voyager for sure, and will probably grab another one for my wife.
9 October 2024
Unprompted review
Reply from Unagi Scooters
Thank you for sharing your positive experience with the Unagi Voyager! We’re thrilled to hear that you’re enjoying the scooter and finding the app to be a highlight of your rides. Your suggestion about a built-in phone mount is a fantastic idea, and we appreciate the feedback for future improvements. We’re glad our customer service has met your expectations, and we look forward to continuing to support your commuting needs. Enjoy your rides, and we hope your wife loves her Voyager just as much when the time comes!
This company really sat down and…
This company really sat down and thought about everything, this scooter it durable yet lightweight, easy to use and most importantly it's affordable thank you so much Unagi
2 October 2024
Reply from Unagi Scooters
It’s wonderful to hear that you’re enjoying your Unagi scooter! We’re glad that the balance of durability, lightweight design, ease of use, and affordability meets your expectations. Thank you for choosing Unagi, and we appreciate your kind words. Enjoy your rides!
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