Ripped my shorts on a big fall
Ripped my shorts on a big fall - outside warranty period - no questions asked and a brand new set sent through. Awesome customer service and really great product (Crossline 2.0 Shorts).
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Ultra Sport is sports distributor and retailer offering high-quality sportswear and equipment from trusted brands. We pride ourselves on reliability, quality, fast delivery, and customer service you can count on.
United Kingdom
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Ripped my shorts on a big fall - outside warranty period - no questions asked and a brand new set sent through. Awesome customer service and really great product (Crossline 2.0 Shorts).
I don’t usually take the time to write reviews, but credit where credit is due, Michelle at Ultra Sport UK provided absolute masterclass customer service.
I contacted them regarding a warranty return for a pair of Pit Viper glasses. When it turned out my original pair was discontinued, Michelle sorted it immediately and told me to pick out a brand-new replacement pair. Communication was spot on from start to finish, she handled every request without missing a beat, and had the replacements shipped out the very same day.
You rarely see this level of efficiency and genuine care anymore. Top-tier service, hassle-free warranty process, and a massive shoutout to Michelle for getting me sorted in record time. 5 stars, easily.
Found what I was looking for at a great pice. Postage cost was also good compared to others and it arrived quickly and they kept me informed with tracking details. Perfect.

Reply from Ultra Sport
Sarah went above and beyond to source me a part from Tahe that I couldn’t get anywhere else in the UK, I would definitely recommend using this company!
Sarah was amazing at helping me get a replacement nose guard for my surfboard. So grateful for her help as was struggling to find one anywhere . Excellent customer service and would highly recommend
I was taken back by my experience with Ultra Sport, as I've not received customer support like this for years.
Thank you so much Ultra Sport. I couldn't have asked for more!

Reply from Ultra Sport
Fabulous customer service and a great dinghy at an excellent price. I couldn't be happier with the level of support provided. Even thought there was an issue with the courier, which was not Ultra Sport's fault, they bent over backwards to help.

Reply from Ultra Sport
Incredible products and fantastic service, every time!
Excellent service from Ultrasporteu. Really genuine people, helping with the additional delivery charges for our area and organising it for a day I could be home.(Ordered 3rd.May.) Qualified for 3 free dry bags too. Boat arrived wrapped in a bag secured with security tape on a pallet, cardboard protected the corners and foam blocks at each end to protect the top edge. Inside the boat were the oars, seat, accessories etc. Have waited years to buy this, back then it would've been a blue one but I like the new orange. Excellent communication from both Gordon and Sarah and would really recommend them for anyone interested in watersports items,they're both very helpful.(Boat was delivered by lorry-M & H, lovely lady driver who helped lift it off.) It is easy to move, light enough for one person to manage-39kg.
Excellent service. Bought 5 yaks . Delivered following day . Definitely recommend
Above and beyond customer service. First class product too much better than the first version which I’ve been using for years. Thanks Scott and the rest of the team.
GoPro Hero 13
This purchase was delivered rapidly. Good service and a quality product. Very happy
Superb service.
Great array of products, really knowledge and friendly team and quick delivery!
Couldn’t recommend more!

Reply from Ultra Sport
Honestly wish I had the opportunity to rate 10 stars !
From the first contact to the final collection point everything has been AMAZING ! We had a little hic-up along the way and it was dealt with professionally and with respect .Gordon and the team couldn't do enough and I would recommend them 100%. I shopped around found Ultra Sport online and glad I did . Great Value Great Service ! Support this company we need independents like this .

Reply from Ultra Sport
The team at Ultra Sport are amazing. They dealt with my query and delivery in a timely, efficient and friendly manner. Nothing was too much trouble at all. I’d highly recommend not just their Smith products but also the people there.

Reply from Ultra Sport
I dealt with ultrasport a few years ago on a Nitro Snowboard warranty claim - very helpful team, resolved my issues and even sent sweets with the replacement to say sorry for the issues. They were so great to deal with i recently ordered a new nitro snowboard with them. Super fast shipping, arrived well wrapped and easy customer service to contact. All in all great experience both times and would use again in future. Thanks guys!

Reply from Ultra Sport
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