ULTRA Skins Reviews 

269
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were unhappy with their experience overall. Consumers frequently experienced significant delivery delays, often waiting several weeks or even months without ever receiving their purchased items. Furthermore, people encountered extreme frustration as customer support services consistently failed to answer emails or process legitimate refund requests. Some reviewers were happy with the products, praising their great quality, perfect fit, and overall ease of installation. Additionally, a few customers noted that the company provided prompt replacements when they encountered defective items. These positive customer experiences demonstrated that certain items could successfully meet buyer expectations once finally delivered.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers expressed... See more

Order

Clients share negative opinions on order due to severe delivery delays and complete lack of communication.... See more

Response time

People report profound frustration and widespread disappointment regarding unresponsive customer service and... See more

Quality

Users describe ambiguous interactions with quality, expressing severe frustration over poor materials and... See more

Refund

Customers consistently note negative experiences with refund, highlighting a lack of communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Stay away from this company!! Ordered and paid for a pack of 6 and after waiting for over a week and sending an email, I received a pack of 2 protectors that are not even cut for the advertised... See more

Rated 1 out of 5 stars

At a complete loss now with this company. Originally ordered a product on 5th September, now 3 months later I'm still awaiting it. Initially they sent me someone else's product after 11 days, in... See more

Rated 1 out of 5 stars

18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it... See more

Rated 1 out of 5 stars

Placed order on 9th December and didn’t receive anything. Iv sent several emails asking for a refund or replacement and to update on what’s happening and I just got one reply, it was delivered on 17t... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

269 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely useless company

Absolutely useless company.
Purchased a skin for my s25 edge and a skin for a completely different (not even close) phone arrived after a month or waiting. I got in contact to tell them it was wrong they were apologetic and said they would send the correct one out, only to receive a screen protector again for a completely different phone with the order name the same as mine but different last name so if the other Dean who is waiting for his OnePlus screen protector is wondering where it is. I've got it. Tried getting in touch again but this time radio silence avoid unless you want to be chasing a company. Luckily another company is now offering them. Go else where. They aren't to busy to ask for a review so there you go, you've got what you asked for.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

I asked them for a transparent Airpods…

I asked them for a transparent Airpods Max skin to protect it from scratches.
I send them an Email and at the next day I got their response.
Unfortunately they were not able to help me but gave me very good reasons why in a very friendly tone!

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely no customer service

supplied faulty skins and screen protectors in June 2025, screen protectors are really poorly templated and the skin would not stick to the device edges, I have contacted ultraskins 3 times (4 as of today) they have not bothered to contact me and arrange a replacement or refund despite their website saying they will reply in 48 hours, really poor service, do not risk buying from this company, if you have an issue, they will ignore you.

23 June 2025
Unprompted review
Rated 2 out of 5 stars

quick delivery, poor product

Very quick delivery but product wasn't good enough. I ordered a ps5 pro centre section skin and the quality is fine but it came as one piece, but the centre section of the ps5 pro is concave so the skin wouldn't apply without leaving air pockets. I had to cut the skin myself with scissors to make it apply smoothly.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great product and support

I've been suing their phone skinz for some time and they are great. Perfect fit, great quaility (way better than most of other brands in the market). Their support team is fantastic and was very fast to solve questions I had. Highly recommend them. Thanks as always!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I dont usually bother with reviws unless the service is particularly good (or bad).
In this case customer service is exceptional.
1 I had an older model phone and they obliged by adding the skin for it to their catalogue within a few hours.
2. After ordering a skin for my new phone, I forgot to add the discount code (which was about to expire) to my order. They responded quickly to cancel my order allowing me to reorder with the discount code.
3. I then changed my mind (decided to get a different model phone) and again they responded quickly to my request to cancel so I was able to order a skin for the other model and in time to use the discount code.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

Unfortunately got the wrong product sent but the team offered a free replacement. I opted for a refund which was processed in a timely manner. Can’t fault the customer service.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

This company is without any doubt the…

This company is without any doubt the best I've used. Great prices and quality products that are so easy to apply. There is also a YouTube clip showing how to do it. Great communication and very quick delivery. I highly recommend this company , it's product quality and service and will use them again. Fantastic 10/10

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Best fitment

Best fitment - Ordered for my S25 ultra and fits great. This is the first time I used wrap for my phone and its great.

Note: for best results, take your time installing the wrap, be patient and better not use the phone for atleast 30 minutes so that it dries out and holds to the body properly.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Great quality skin (Mac Studio Matte Black)

Skin looks great. I have a matte black skin on a matte black desk mat, and it worked out great. I didn't take all the care I should have done with the application, but it was relatively straightforward if you follow the application video's instructions, and it looks good enough for me. The skin doesn't interfere with the thermals or ports at all.

My one suggestion for the instructions is to note that if you stretch it too much it won't go back, so be gentle when pulling the edges taut.

Skin feels very nice too, and the seams where the front and back sticker meet are much less visible in real lift compared to in these photos

10 April 2025
Unprompted review

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