Ultimate Insulation Supplies Reviews 16

TrustScore 4 out of 5

4.0

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Company details

  1. Insulation Contractor
  2. Building Materials Market
  3. Insulation Materials Store

Written by the company

Independent insulation and related materials distributor covering Scotland and the UK. Specialists in natural and sustainable insulation and airtightness systems.


Contact info

4.0

Great

TrustScore 4 out of 5

16 reviews

5-star
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1-star

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Rated 2 out of 5 stars

It’s all started so well I was promised…

It’s all started so well I was promised if the sizable order was paid by 4pm I would have the delivery the following day. 2 days after and I was waiting on site all day after being told I was the second drop in the morning the driver decided to go to the borders and I never got my delivery till after 3pm

24 April 2025
Unprompted review
Ultimate Insulation Supplies logo

Reply from Ultimate Insulation Supplies

Hi Andrew,

Thank you for your feedback, and we're really sorry to hear that your experience didn’t meet expectations.

We understand how frustrating delivery delays can be. While we aim to keep all delivery promises, sometimes routing or scheduling issues with our couriers can lead to unexpected changes.

That said, we truly appreciate your order and your patience. We’ll be reviewing this internally to ensure we do better in the future. If there's anything further we can do to make this right, please don’t hesitate to get in touch.

Many thanks,

Ultimate Insulation Supplies Team

Rated 5 out of 5 stars

Expert and friendly advice with super service and great prices.

I first made contact with Mr Steven O’Neill, Business Development Manager at Ultimate Insulation when my wife and I visited the factory on 25 November last year, to view the products on offer for insulating the sub-floor of our house in Bearsden. Steven gave me invaluable and friendly advice in selecting the best choice of material which was Knauf 32 Therm Roll for the sub-floor and Steico 36 batts which I used to insulate a cold partition wall in the house. We have greatly benefited from his recommendations in our recently completed insulation project which will enable us to raise the Energy Performance Rating of our house. The wonderfully reliable service and products at great prices offered by Steven and Ultimate Insulation is something that I would recommend to anyone wishing to insulate their properties.

27 March 2025
Unprompted review
Ultimate Insulation Supplies logo

Reply from Ultimate Insulation Supplies

Hi Iain,

Thank you so much for your review! Your feedback truly means a lot to us and helps us continue delivering the best possible experience to our customers.

Our team takes pride in providing superior customer service, so it’s wonderful to know you got to experience that firsthand.

Thank you once again for choosing us, and we look forward to serving you again soon!

Best Regards,

Ultimate Insulation Supplies Team

Rated 5 out of 5 stars

It's been a year since I last visited…

It's been a year since I last visited Ultimate Insulation and this year's project meant another visit to Ultimate for me as a very novice DIY'er. I am happy to report that once more I received great service from my very first (pretty vague, I'm ashamed to admit) enquiry. Clear, trustworthy and friendly advice coupled with very quick delivery made my loft insulation project much easier to organise. Praise very much where it's due to everyone I spoke with at Ultimate. Thank you.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service. Stevie is always going above & beyond to get the materials delivered on time. Also great prices! My go to supplier for insulation & membrane products for our projects.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Ed was very friendly and helpful with insulation suggestions, and with helping me to achieve needed targets for building regulations. Overall, a really good experience working with this family business, being competitively priced, and delivering great products. Thank you!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

New Build air tight tape.

I was looking for some tape to improve the air tightness of a new build we are having built in North East Scotland. I phoned up ultimate insulation supplies and talked to Edward not knowing exactly what I was looking for and Edward was able to provide advice and a solution into what I was trying to achieve giving different options. The advice received was excellent and I would highly recommend them as a supplier.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Comptetively priced insulation and fantastic service!

We used Ultimate Insulation Supplies for all of our insulation for a new house we are building in Perthshire. Ultimate Insulation Supplies were competitively priced and delivered fantastic customer service! We would not hesitate to strongly recommend Ultimate Insulation Supplies for any insulation needs.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Helpful & Professional Company

Helpful & Professional Company
I called and spoke to Steven, this was one of the easiest call I have made this week. Helpful very knowledgeable and the ordering of martials went so smoothly. Delivery was spot on too. (still to arrive).

11 August 2023
Unprompted review

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