Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Acquired 4 dedicated servers from them. Delivery time is within one day, very pleased by that. But where the service really shines is tech support — it's stellar. I've been having a weird SSH issue,... See more
Company replied
Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... See more
Company replied
they answer everyone of my questions or requests with great response times. usually within several. minutes. the last request didnt take long as i'm learning about cs1.6 and made quite a few mistakes... See more
Company replied
Company details
Written by the company
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- ultahost.com
3.7
Average
871 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't be trusted, and totally unreliable
It used to work fine in the beginning until one day the internet speed on the server dropped to below 3Mbs, I contacted the support and they requested the password, after that I lost access to the server.
Those people can't be trusted at all, the service is not reliable, in addition the windows license is expired just few weeks after we started.
3 February 2026
Unprompted review
Reply from Ultahost
Hello Ajc,
Thank you for sharing your experience with us.
We are very sorry to hear about the issues you encountered with server performance, access, and licensing, and we understand how concerning and frustrating this must have been.
We would appreciate it if you could provide more details or any related ticket information so our team can review your case carefully and revisit the matter in detail.
Please feel free to reach out to us again so we can look into this properly.
Best Regards
The Ultahost Team
Ultahost is a great service provider
Ultahost is a great service provider. I’ve been using their service for over two years and I plan to continue using it long-term in the future. They have a professional and responsive support team, and they handled my issues very well. In particular, they even suggested a better solution for me — I received support from Dextor Jason most recently. During my time using the service, I’ve rarely encountered any problems, and the infrastructure has been stable. I highly appreciate this provider.
2 February 2026
Unprompted review
Reply from Ultahost
Hello LL Codes,
Thank you very much for your thoughtful and detailed feedback.
We truly appreciate your continued trust over the past two years and are glad to hear that your issues were handled smoothly and that our infrastructure has remained stable for you.
We are especially pleased to know that Dextor Jason was able to support you and suggest a better solution. Your kind words mean a lot to our team.
If you ever need any further assistance, please do not hesitate to reach out. We are always happy to support you.
My vps got suspended for DDOS but it…
My vps got suspended for DDOS but it was not my fault my server got ddosed by some people. Not recomended.
31 January 2026
Unprompted review
Reply from Ultahost
Hello Dyynka,
Thank you for sharing your experience with us.
We are sorry to hear about the suspension and understand how frustrating it can be when your server is affected by a DDoS attack beyond your control.
While we provide DDOS protection, we take actions on servers getting attacked until it is under control.
Please feel free to reach out again so we can look into this further. We are here to listen and are happy to support you.
Ultahost is an absolute nightmare of a…
Ultahost is an absolute nightmare of a company, and I’m appalled at their unprofessionalism and blatant disregard for customer satisfaction. I clearly requested the cancellation of all services, with a firm promise that no charges would be made. Yet, despite this confirmation, they had the audacity to charge my PayPal account AGAIN—today, of all days.
This is not just incompetence, it’s straight-up dishonesty. I’ve tried to resolve this multiple times, but it seems like they’re more interested in taking your money than actually delivering on their promises. The lack of follow-through and accountability is staggering. How can a company not honor a cancellation request? It’s a disgrace.
I will be pursuing this through every available channel, including PayPal, and I will ensure that everyone knows about this disgraceful behavior. Don’t let them fool you with empty assurances—this company clearly doesn’t care about its customers, only their wallets.
If you’re even remotely considering doing business with them, RUN. There are plenty of other hosting providers that actually respect their customers and don’t try to steal money after cancellations.
Ultahost’s service is garbage, their integrity non-existent, and their customer support a joke. Avoid at all costs.
30 January 2026
Unprompted review
Reply from Ultahost
Hello Askme
Thank you for feedback
Note we generally DO NOT charge cancelled services as this goes against our terms and policy. To check and resolve this issue, kindly state the ticket number and we will resolve at earliest.
Regards
The Ultahost Team
Not refunding
Don't fill your balance with crypto, or this guys won't refund you any money.
They also trying to hide this reviews, but how you can hide it, if it's your official policy, but how people will know before they paid??
29 January 2026
Unprompted review
Reply from Ultahost
Hello Ramero
Thank you for your feedback
Kindly note we provided information concerning how all payments are treated on client accounts, and this information is readily available on our website: https://ultahost.com/refund
Note all cryptocurrency payments can only be returned to the credit balance and not to the wallets.
Feel free to contact us if you need any further information or assistance.
Best Regards,
Customer Support
Excellent Support and Smooth VPS Setup
I had a great experience with Ultahost’s support team.
I initially faced a network configuration issue with my VPS, but the support team handled it professionally and efficiently from start to finish. They carefully reviewed the problem, suggested the right solution, and helped with reinstalling and relocating the VPS to a better data center location.
I would especially like to thank Dextor Jason and Lucinei Magri for their excellent support, clear communication, and patience throughout the process. They followed up properly, explained everything clearly, and made sure the server was fully operational before closing the case.
Overall, Ultahost provides reliable service and responsive, knowledgeable support. Highly recommended!
29 January 2026
Unprompted review
Reply from Ultahost
Hello Amin,
Thank you for your feedback.
We are glad to hear that your website is performing well and that you are satisfied with the speed of our hosting.
It is great to know your issues were resolved.
If you need any further assistance in the future, please feel free to reach out. We are always happy to support you.
They didn't activate the service, they won't cancel, and they won't refund
It used to be a good company, but now it's completely abandoned! I was a loyal customer for many years. I hired a new VPS today and it still hasn't been activated. It's been more than 6 hours! I created a ticket saying I no longer want the service and requested cancellation and a refund. So far they're just stalling and haven't resolved the ticket!
27 January 2026
Unprompted review
Reply from Ultahost
Hi Leonardo
Thank you for your feedback and we sincerely apologize for the delays.
We carried out an unscheduled maintenance on our systems and this affected some of our services. Inasmuch as this was done to improve the efficiency and stability we regret this action caused unforeseen situations such as you experienced.
So far all maintenance is complete and we are willing to compensate you for the distress and continue to value your patronage with us.
Please share your ticket number and we will attend to you at our earliest.
Regards
The Ultahost Team
Hosting that cannot guarantee packet loss
I purchased a VPS service located in South Korea.
However, even though I was connecting directly from within South Korea, WinMTR showed over 5% packet loss.
I reported this issue to customer support, but it was not resolved even after 48 hours.
The technical support team repeatedly lied, claiming the problem had been fixed.
This is clearly deceptive behavior toward customers, and the service quality is completely unacceptable.
Do not use this service under any circumstances.
I also posted this experience on Reddit.
22 January 2026
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear about the delays and the frustration you experienced while waiting for support. We understand how disruptive this can be, especially when a setup issue remains unresolved for several hours.
Please share more details about your case or your ticket information so our team can review it carefully and revisit the issue in detail.
We encourage you to reach out again so we can work toward a proper resolution. We are here to help and are happy to support you.
I took a shared plan
I took a shared plan, for 3 years, but I kept getting Server error 503, I informed Ultahost, wrote several tickets, but they only suggested that I take a more expensive plan, so 1 Wordpress could not work well. Then I transferred the same site to another provider, and everything works great there. After that, I canceled my hosting plan, they turned everything off but they wrote to me that I could not get my money back because I took a 3-year plan, 30 days money back is only valid for the monthly and annual levels, which makes no sense, because if the user is not satisfied then 30 days money back must be valid for everything. I informed Paypal about this case and I hope they will help me, and I recommend to everyone not to take Ultahost because their servers are bad and they will have problems with refunding money. So, under no circumstances do you take Ultahost because you will be disappointed!
19 January 2026
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you for taking the time to share your experience in such detail. We are truly sorry to hear about the difficulties you faced with service stability and the frustration around the refund policy.
We understand how disappointing this situation must have been, especially after investing in a long term plan and making multiple attempts to resolve the issue through support.
We would appreciate the opportunity to review your case more closely. Please share your ticket ID or any additional details related to the 503 errors and your cancellation request so our team can revisit the matter in detail and provide clarity on what happened.
If you are willing, we encourage you to reach out to us again so we can properly assess your concerns and see how we can assist further. We are here to listen and are happy to support you.
Even on Sunday afternoon Ultahost…
Even on Sunday afternoon Ultahost employee 'Elijah' helped us out of a major problem. Fantastic support!
18 January 2026
Unprompted review
Reply from Ultahost
Hello Xuiang Pan,
Thank you for sharing your experience with us.
We are delighted to hear that Elijah was able to assist you promptly and resolve the issue, even on a Sunday afternoon.
Your kind words mean a lot to our team.
If you need any further assistance in the future, please do not hesitate to reach out.
The Ultahost Team
Always here to Help me Guys
Always here to Help me Guys
Thank you Dear Bruce Taylor
And Thank you to all Ultahost support Team
13 January 2026
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you for your kind and heartfelt message.
We are truly glad to hear that our team has been able to support you when needed. Your appreciation means a great deal to us, and we will be sure to pass your thanks along to Bruce Taylor and the entire support team.
If you ever need assistance again, please do not hesitate to reach out. We are always here to help.
Do not trust this company
Do not trust this company! They allow known scammers to create websites that target innocent people.
13 October 2025
Unprompted review
Reply from Ultahost
Hello Madeline,
Thank you for bringing this to our attention.
Please share more details about the issue so our team can review it thoroughly and take appropriate action. Once we have this information, we will revisit the matter in detail.
If you have any further concerns or need assistance, please do not hesitate to reach out.
Terrible Support, Avoid at All Costs
For a hosting provider, support is everything, and their worst part is their support. I've never experienced such incompetence.
8 January 2026
Unprompted review
Reply from Ultahost
Hello Mohammed,
We are truly sorry to hear about your experience and understand how frustrating this must have been, especially when reliable support is essential for hosting services. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case in detail. Please share more information about the issue you faced or reach out to us directly with your ticket details so our team can revisit the situation carefully and work toward a proper resolution.
Thank you for bringing this to our attention. We remain committed to supporting you and are here to help if you are willing to give us another chance.
so far one of the best after sales…
so far one of the best after sales support shout out to hary j thanks.
26 December 2025
Unprompted review
Reply from Ultahost
Hello Thomas,
Thank you for sharing your feedback with us. We are glad to hear that our after sales support met your expectations and that Harry J was able to assist you effectively. Your satisfaction means a great deal to our team.
If you need any further help or have questions in the future, please feel free to reach out. We are always happy to support you.
Kind regards,
The UltaHost Team
In my opinion
In my opinion, the best host there is in every way!
Especially "Oliver Hoffmann" and his team.
22 December 2025
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you so much for your kind words and wonderful feedback.
We are delighted to hear that your experience has been positive and that your issues were resolved to your satisfaction. Your appreciation for Oliver Hoffmann and the team truly means a lot to us and will be shared with them.
Please do not hesitate to reach out again if you need any further assistance. We are always happy to support you.
Warm regards,
The UltaHost Team
1000% Customer Service! Thanks Rufus!
Coming from a money hungry host. I can say UltaHost is by far the best move I've made for my server/community! Fast, Reliable and let's just say the Customer Service is 1000%! I just had a few quick fixes I couldn't get done and all credits to Rufus Rogers! He absolutely always helps me get things done FAST and Informatively! Thanks again Rufus! And God Bless UltaHost! 😆🔥
13 December 2025
Unprompted review
Reply from Ultahost
Hello Justice,
Thank you so much for sharing your experience.
We’re really glad to hear that the move to UltaHost has been a positive one and that your server is running fast and reliably. It’s great to know that Rufus was able to help you quickly and clearly with the fixes you needed.
If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re always here and happy to support you.
Anderson helped me efficiently
Anderson helped me efficiently. Thank you ulta host host
12 December 2025
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you for your kind feedback.
We’re really glad to hear that Anderson was able to assist you efficiently and resolve your issue.
If you ever need any further help or have questions in the future, please don’t hesitate to reach out. We’re always here and happy to support you.
Wicked Fast…
Rufus Rogers replied to my ticket and fixed the issue is no time. Was back up a playing in 9 minutes! Will definitely keep his directions handy for later.
8 December 2025
Unprompted review
Reply from Ultahost
Hello Davierae,
Thank you so much for sharing your experience.
We’re glad to hear that Rufus was able to resolve your issue so quickly and get you back up and running in no time. It’s great that his guidance was helpful as well.
If you need anything else or run into any future issues, please feel free to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.