Mike D 4094 did our repair today. Solved the problem with our washer quickly, gave really good advice and was professional and friendly. Whole process of reporting the problem and getting updates on... See more
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Review summary
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Reviews shaping this summary
Engineer was on time and also let us know when he would be with us. Arrived and saw the problem and fixed it within an hour and explained what the problem was and how he had rectified it. It's a comm... See more
Company replied
Ryan Mullen 3835 was sent to replace the glass top on our induction hob that was smashed on receipt. Ryan arrived promptly and well within the 1hr estimate of his arrival time that was sent the nig... See more
Company replied
Today’s experience has been great from Steve. However it has taken 4 visits to sort a simple replacement of my ceramic hob . All other engineers did not bring any protective equipment and my work... See more
Company replied
Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
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Replied to 97% of negative reviews
Typically replies within 48 hours
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Professional, prompt and polite service
Mark was on time, well presented and polite. He worked in an efficient and professional manner. He is an asset to Pacifica.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Great communication from original…
Great communication from original enquiry to day of visit. No fuss repair from competent engineer.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Absolutely perfect
Absolutely perfect. On time. 5 to 10 minutes done the job very fast. Left site clean.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Colum was ver helpful
Colum was ver helpful. Sorted out our issues quickly.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Easy and quick
Easy and quick. Engineer turned up on time and quickly carried out the repair. Good communication throughout. Much better arranging this repair online rather than speaking to the call centre
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Professional Staff
Phoned to cancel an appointment and Aaron was professional, helpful and an excellent ambassador for your company!
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fridge Repair
forewarned of arrival. Polite. Sorted problem within minutes. Excellent
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Top service from Dylan
Dylan was great. Friendly and identified the problem quickly. Ordered the parts here to offer reassurance. Talked me through the issue so I could explain to my husband later. Great service. Thank you Dylan.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Polite and tidy
Polite and tidy - persevered with issue until fully resolved and didn’t leave a mess. Very happy with service
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Cooker hood repair
Repair was carried out quickly with minimal disruption.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Chris arrived on time
Chris arrived on time, inspected the fridge freezer thoroughly, explained that the appliance was operating correctly and that the recent hot weather could reduce fridge performance slightly. He was polite, professional and helpful.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Cooker Breakdown Repair
Easy to book the repair service.
Kept up to date on progress
Engineer advised when on way and arrived on time
Work carried out quickly and efficiently
No mess
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Kyle 9261 very friendly and…
Kyle 9261 very friendly and professional. Issue fixed with thorough explanation. Couldnt recommend the guy more.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Ryan Mullen did a fantastic job
Ryan Mullen came out to repair my machine and did a fantastic job. Explained why my machine had a fault and what I can do to prevent it happening again or so quick next time.
Thanks very much Ryan.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Kyle 9261 engineer
Kyle 9261 attended today and mended our dishwasher.
He was very polite and efficient. Explaining what he found and what he had done to remedy the problem. Excellent timely service
29 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
All in all an excellent service from…
All in all an excellent service from the engineer, Kim Lang 4494. They arrived promptly on both this visit and one previous visit. They were incredibly helpful and polite, taking the trouble to answer any questions I had. All work was carried out efficiently and they’ve kept me well informed on the follow up actions required. Thank you ☺️
29 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Alex the Engineer was on time efficient…
Alex the Engineer was on time efficient and professional resolving the issue .
He left no mess and offered me advice and reassurance after the jib was completed .
Thankyou very much
29 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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