Fantastic service from start to finish, booking the engineer was easy to do online. Slot was within a week. parts were ordered before the visit as problem was diagnosed beforehand, polite, respe... See more
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Review summary
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Reviews shaping this summary
Was very easy to get a slot booked and the text message both the night before and as the engineer left his previous job was very helpful. Jon was a top guy who was very personable and thorough in his... See more
Kyle 9261 Really knowledgeable and friendly professional engineer. Helped to quickly spot the issue and it gave me confidence that the oven would work well as he could show me the issue. (Brand... See more
Company replied
The Pacifica engineer that visited us (Daniel Fox) was excellent. He listened to the problems we were having with our integrated fridge freezer, and took it out of its housing to check the components... See more
Company replied
Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
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Replied to 99% of negative reviews
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Very helpful very professional and was…
Very helpful very professional and was quick to help
5 August 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Jack 4594
Jack 4594
Jack arrived on time and was very polite. He completed the repair quickly and to a high standard. Very pleased to have a working dishwasher again!
5 August 2026
Unprompted review
Reply from Pacifica
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Timely
Timely , polite , identified the problem in no time and gave a solution! :)
5 August 2026
Unprompted review
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Aiden was prompt to attend
Aiden was prompt to attend, diagnosed the fault and fixed it. Great service.
5 August 2026
Unprompted review
Reply from Pacifica
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Great service from start to finish
Quick, efficient and friendly.Problem fixed with ease.
5 August 2026
Unprompted review
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Steve was very good @ the time keeping…
Steve was very good @ the time keeping & had the job done effectively
5 August 2026
Unprompted review
Reply from Pacifica
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Shea was absolutely brilliant
Shea was absolutely brilliant. Punctual and talked me through every step. He clearly knows what he is doing. Very satisfied with his service.
5 August 2026
Unprompted review
Reply from Pacifica
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He was very efficient and very…
He was very efficient and very courteous and did the job in good time
5 August 2026
Unprompted review
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Still waiting on full repair but…
Still waiting on full repair but assured that everything is in hand and I'm waiting on information on when they receive part and complete job...
5 August 2026
Unprompted review
Reply from Pacifica
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Very Average
Booking a service or repair call is easy once one has the correct or current phone number. Agents are polite and accommodating .
Some engineers are better than others with regard to attitude and manner.
Overall, average in this day and age where generally , o good old fashioned “ Service” is a feature of past times.
4 August 2026
Unprompted review
Reply from Pacifica
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Jamie 3183- Jamie arrived
Jamie 3183- Jamie arrived, however we had already organised a replacement, very polite and extremely organised
5 August 2026
Unprompted review
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Have used these guys a couple of times
Have used these guys a couple of times, fab service from start to finish.
Thanks
5 August 2026
Unprompted review
Reply from Pacifica
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Thank you Nathan on 4231.
Thank you Nathan on 4231.
You were great today. You seem to have sorted the problem. Hopefully all will be good going forward.
Thanks again.
4 August 2026
Unprompted review
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Efficient repair of washing machine
The engineer was very polite and helpful.
The company keeps in touch and let's you know what time approximately they are arriving.
The first engineer had a look and ordered the necessary parts required.
The second engineer knew what needed to do and spent a lot of time repairing the machine.
3 August 2026
Unprompted review
Reply from Pacifica
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Callum was very professional and fixed our oven quickly
Callum was very professional and friendly. He arrived promptly and fixed our oven really quickly. We are really impressed with the service be delivered. Thank you.
5 August 2026
Unprompted review
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Gavin Fairbanks no 4392 was excellent…
Gavin Fairbanks no 4392 was excellent today very polite explained what he was doing left it tidy and checked everything was ok later in the evening he deserves the 5 stars thank you Gavin
4 August 2026
Unprompted review
Reply from Pacifica
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Had Ryan mullan 3835 out today for our…
Had Ryan mullan 3835 out today for our fridge once again on time , and professional service very pleased with his work
4 August 2026
Unprompted review
Reply from Pacifica
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Simon was really polite and helpful
Simon was really polite and helpful. He fixed the issue in no time. Would absolutely recommend him. Thanks!
4 August 2026
Unprompted review
Reply from Pacifica
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Great service when Dario arrived
Great service when Dario arrived - pity that it was necessary for Dario to visit because the 1st engineer didn't test our washer dryer properly after he thought he'd fixed it.
31 July 2026
Unprompted review
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A great service
The engineer Tawanda was very knowledgeable, gave good explanation of the fault and was very professional in his approach. A great job done. Would recommend.
4 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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