UK Tools and Fasteners Ltd Reviews 46

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

They're scammers, never recieved the product. The girl who answers the phone is completely imcompetent, lied about the refund, was bollocking me like a scammer and making up excuses when I put her on... See more

Company replied

Rated 1 out of 5 stars

Ordered a wiha torque screwdriver set heard nothing for over a week tried to get an answer about delivery luckily paid with PayPal so let them deal with it and got a refund

Rated 1 out of 5 stars

Ordered goods and paid pro-forma early April 2025, failed to fulfil order, poor excuse after poor excuse and still no sign of any goods, feel as though we have been totally hoodwinked, promised refu... See more

Rated 5 out of 5 stars

Really competitive price. Goods arrived within a few days well packaged. Happy to answer query by phone. My only negative was that no tracking data provided, but as delivery was quick and courier di... See more

Company details

  1. Hardware Store

Written by the company

UK Tools and Fasteners are a Sheffield-based family-run business providing industrial and engineering supplies, including; abrasives, fasteners, workwear, power & hand tools, sealants, and much more to companies across the UK.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

46 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They're scammers

They're scammers, never recieved the product. The girl who answers the phone is completely imcompetent, lied about the refund, was bollocking me like a scammer and making up excuses when I put her on the spot. She clearly had no intention of sending me a refund. Many other people are complaining about the same exact thing happening to them. Avoid this company at all costs or you'll lose money.

17 March 2026
Unprompted review
UK Tools and Fasteners Ltd logo

Reply from UK Tools and Fasteners Ltd

Thank you for taking the time to write this review. However, according to our records we have not sold any products to anyone of this name. if you would like to provide additional information we will look into the issue. Kind Regards.

Rated 1 out of 5 stars

Time wasters

Ordered a wiha torque screwdriver set heard nothing for over a week tried to get an answer about delivery luckily paid with PayPal so let them deal with it and got a refund

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Failed miserably

Ordered goods and paid pro-forma early April 2025, failed to fulfil order, poor excuse after poor excuse and still no sign of any goods, feel as though we have been totally hoodwinked, promised refunds, and, as expected more empty promises.

Do not under any circumstances advance this company money for tools they clearly cannot or have no intention of supplying!!

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Scam scam scam . Items never delivered, no tracking information provided! Just lost 300 pounds. Hope paypall will refund me .

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Really competitive price timely delivery

Really competitive price. Goods arrived within a few days well packaged. Happy to answer query by phone.
My only negative was that no tracking data provided, but as delivery was quick and courier did place in safe place as requested. All in all a very positive experience.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Table touch up

Delivered promptly
Item worked well - mark reduced considerably with some elbow work - topped off with a little varnish - table looks good

26 June 2023
Rated 4 out of 5 stars

An unfortunate discrepancy but otherwise OK

There was nothing to make the experience great, but it was OK. Significantly, I ended up with Loctite 7505, when I wanted Loctite 7503, because I've used 7503 on previous projects. I do concede that this may have been mis-clicking on my part, but precisely how this discrepancy happened I do not know. The price is higher, so I hope the product quality matches; it has done an excellent job so far. The purchasing procedure apart from the muddle was straightforward. Whilst I do not promise to buy here in the future, I have noted the website and will certainly look at it when checking out future DIY purchases.

13 June 2023
Rated 5 out of 5 stars

I didn't want to be crazed many times for a review.

I've been through an unpleasant time lately and Im upset that you have daily been sending me reviewing requests. Your product was OK, as it should be since I paid for it in advance, but I've been waiting on an important email and I haven't needed to keep getting a message alert from your company every day.

24 April 2023

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