UK Tile Sales Reviews 

301
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Original order lots of broken tiles Replacements sent next day unfortunately again lots of breakages Replacement again recieved next day no problems at all this time Very helpful and polite staf... See more

Rated 4 out of 5 stars

I ordered 10 Aragon red quarry tiles with an edge. When the parcel arrived (the communication was excellent as the tiles were originally out of stock so every step along the way I was kept informed by... See more

Rated 5 out of 5 stars

The order was filled promptly. The tiles were well packed. Unfortunately, the quite heavy package appears to have been dropped in transit breaking almost 20% of the contents. UK Tile Sales responded i... See more

Rated 1 out of 5 stars

I ordered Dorset Stone Flat Tiles on 15th July from UK Tile Sales. On 16h July a UK Tile Sales consultant AKA Euxton Tile Supps advised me by email the tiles were on back order. I am project managing... See more

Company replied

Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store

Written by the company

UK Tile Sales are a leading tiling retailer supplying a vast range of high quality wall and floor tiles at great value prices. We also stock a wide range of tile adhesives & grout products as well as tiling tools so you can complete your tiling project to perfection. At UK Tile Sales our customers are at the heart of what we do. We want you to be happy with your tiles so you can create the interior space of your dreams. If you have any queries about our products or would like some advice on which tiles are right for you, please don’t hesitate to contact our friendly team. Shop online today or order a free tile sample to help choosing your dream tiles that bit easier. We also offer a free delivery service over on orders over £300 to help you keep your tiling budget on budget.


Contact info

4.0

Great

TrustScore 4 out of 5

301 reviews

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4.0

All reviews

(301)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service, spoke with Ann for advice as I live so far away and couldn’t get to view the tiles, they sent samples out, I ordered them and the service was excellent. Thank you.

21 June 2023
UK Tile Sales logo

Reply from UK Tile Sales

Hi Christina. Thank you for taking the time to leave such a positive review. Hope to see you again soon.

Rated 5 out of 5 stars

Quick Service

I found it difficult to find the tiles needed to replace some broken ones. I found the tiles on the website and the price was the best on offer. They were delivered promptly

13 June 2023
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Reply from UK Tile Sales

Hi Harry. Thank you for your feedback. Happy to hear we could help with your project. Please do keep us in mind for the future.

Rated 5 out of 5 stars

Tile order

Very pleased with UK Tile sales. There was a shortage of what I ordered, I received a phone call explaining the situation and an agreed solution sorted out. I have had a couple of conversations with them and found them very friendly, helpful,obliging and understanding. It has been a pleasure dealing with them. Would highly recommend. The person I spoke to was Anna, nice lady

18 May 2023
Rated 1 out of 5 stars

The packaging was damaged when the…

The packaging was damaged when the tiles were delivered and a number of the tiles were also damaged. Despite the packing being different colours, when checked the tiles all had the same product labels. When the tiler started to apply the tiles they notices the tiles were two distinctly different shades. To be fare to the supplier, they did ask for photo's and confirmed they would exchange the incorrect tiles and replace the damaged ones but due to the project deadline the tiling was applied in a mixed colour pattern. Shouldn't have happened from the start so a very disappointing experience.

9 May 2023
UK Tile Sales logo

Reply from UK Tile Sales

Hello Mark. We are very sorry to hear of your recent experience and we will be looking into the shade variences you received, both within our warehouse and with the manufacturer. As you have mentioned, we would have to replaced both the incorrect and damaged tiles the next working day. We pride ourselves on our service and if we can help with any future projects, please do get in touch.

Rated 5 out of 5 stars

UK tile sales were really easy to deal with

UK tile sales were really easy to deal with, and a good price compared to others.

One of the boxes of tiles was damaged and I had 6 broken tiles, clearly the fault of the carrier not UK tiles.

When I contacted UK tiles they offered to replace the damaged tiles without question.

I'd use them again.

25 January 2023

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