UKStudentHouses Reviews 

The team at UKStudentHouses are great at what they do. Jesse and Jenna were especially great during the process of sorting out my accommodation.

Staff need educating. No replies to emails. When you finally get through on the helpline they tell you lies. I have called 3 times and been told the same lie 3 times. Not received the link I need to move in. Disgusted with the service. The company need to rethink their hiring process because it is a mess. Would only recommend if desperate and don’t mind communicating with people that are about as clever as a tray of eggs.

Having to review again here this company is a set of scruffs honestly, don’t think anyone is actually doing their job. All on the way to the house now with no link to get in sent, no answers to phone calls or emails. Worst customer service I have ever experienced and Kirsty especially is no help at all with a phone number listed that doesn’t work and when we had an issue before she was getting snotty. Honestly don’t book with these scruffs

1. Key Activation and Access Delay

I did not receive my registration link for the iLOQ key activation until around 12:15 PM on 5 September, despite my tenancy officially starting that morning. During this time, I attempted to contact the team multiple times by both phone (0333 344 7061) and email but was unsuccessful. This delay prevented me from accessing the property when expected, forcing me to cancel my booked movers at great personal expense.

While I appreciate the eventual escalation from the sales team, the lack of communication and delay was unacceptable and caused significant stress and financial loss.

2. Presence of Previous Occupant & House Condition

Upon finally entering the property, I was shocked to find another individual inside who claimed to still be a tenant. She had not moved out her belongings, citing that her new property was not ready. Her presence, along with her friend later confronting me aggressively, left me extremely distressed.

In addition, the property was in an appalling and unhygienic state despite being assured during viewing that it would be deep cleaned prior to move-in. Issues observed included:
Heavy oil stains on the kitchen walls and counters
Stained and dirty rug in the living room
Multiple stains on walls throughout the house
Pungent smell and yellow stains on the mattress
Bathroom in extremely poor condition: black stains in the shower, brown/yellow stains in the toilet
Damp, dusty, and hair-covered carpet in the bedroom
Sticky flooring in the hall
Leftover food in the sofa and fridge

I had to arrange and personally pay for an emergency deep-cleaning service (£305) to make the property habitable.

3. Maintenance and Communication Failures

Further issues included:
Wi-Fi: The password provided in the welcome email was incorrect, requiring unnecessary troubleshooting.
Heating: Radiators and thermostats were not functioning.
Shower: Leaking shower head and broken holder.
Kitchen Sink: Persistent leaking from the pipe causing constant dripping noises.

Will was friendly, professional and very knowledgeable during the house viewing. He explained everything clearly, answered all my questions with patience and made the whole process feel comfortable and straightforward. I felt well-looked after from start to finish.

Really quick to respond to any enquirys. Great help when asked about changing different things to better suit. Really handy oveall

the property was dirty and had mold all over the place asking for 500 a month is terrible nobody should live like that. however i am aware that this isnt all the agents fault. the lad I spoke to was nice and honest with with me showing me around the whole property. i couldnt fault him. i went to visit 130uttoxeter new road derby and the condition was just bad.

Multiple contract cancellations and constant mistakes, my move-in date is today (26th of August) and i've been blowing up all their numbers and emails with no response.

Even if yesterday was a holiday, how could they not have protocols to help someone move in? I got to Derby on the 23rd, and I already paid rent, yet nothing.

Absolute rubbish.

Liverpool office is a joke - phones are never answered - staff are unhelpful. Being trying to arrange a viewing for 3 weeks … no one calls back and when they agree to show me the property - no one turns up

Liverpool office looking after Langton road are a joke. Please don't use. They never come to repair things
Water coming through the ceiling
Mould everywhere
No handles on fire doors
Freezer never worked or replaced.
Health suffered
Changed ilocks without notice. Couldn't get in during final exams.

Patricia is super helpful and a reliable person, she expedited everything concerning me

Yes the company is doing excellently well.
The property manager Mr Will was on time ,friendly and was willing to help.

First and foremost, there is diversity amongst us and also a sirene environment where you can feel safe and able to move freely. Shared rooms are conducive for students.

Rebecca was so helpful it sorting out an earlier move in date for my son before his contract start date which has saved us a lot of worry and was very much appreciated. Thank you Rebecca

Jesse made excellent attempts to correct a misunderstanding which has made my life so much easier.

The service was top notch and all my questions were answered well

Rebekah was great. She was really nice and answered any questions we had during the viewing. We were also contacted before the viewing with all the information we needed.

Dave was great