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Uksmoke Reviews 

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TrustScore 3 out of 5

3.2

Tobacco Supplier
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Company details

  1. Tobacco Supplier
  2. Tobacco Shop

Written by the company

UKSmoke.com is a UK-focused online tobacco retailer dedicated to making ordering simple, convenient and straightforward for adult customers across the United Kingdom. We offer a carefully selected range of cigarettes, hand-rolling tobacco and related products from a variety of well-known brands, with competitive pricing and regular online offers. Our aim is to provide a smooth shopping experience from the moment you place your order through to delivery. We understand that clear communication matters, which is why our customer service team is available to help with questions about products, payments, orders, delivery and tracking. At UKSmoke, we believe good service is about more than simply processing an order. We aim to respond quickly, keep customers informed and help resolve any issues as efficiently as possible. Whether you are placing your first order with us or returning as a regular customer, we want every order to feel straightforward and reliable. We are continually improving our website, product range and customer service based on customer feedback. Reviews are important to us because they help us understand what we are doing well and where we can improve. If you have any questions before or after placing an order, please feel free to get in touch with our team. Official website: UKSmoke.com UKSmoke is intended for adult customers aged 18 and over only.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered 2 packs of Richmond

Ordered 2 packs of Richmond, received 1 pack of Lambert and butler. Sent email, they sent tracking showing delivered.
Yes 1 pack of Lambert and butler. Not ordered. Paid £112 .98.
In dispute through paypal.
Plenty of other sites, use a different one.

8 September 2026
Unprompted review
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Reply from Uksmoke

Hi,
We’re very sorry about what happened with your order.
We’ve checked this carefully and can confirm that your parcel was dispatched and delivered, but our warehouse packed the wrong product by mistake. You ordered 2 cartons of Richmond, but received 1 carton of Lambert & Butler instead. This was entirely our packing error and we apologise for the inconvenience.
As soon as we became aware of the issue, we contacted you by email and offered a resolution. You can keep the Lambert & Butler carton free of charge, and we will send the 2 cartons of Richmond that you originally ordered.
We take responsibility when something goes wrong and will always do our best to put it right. Please check your inbox and spam/junk folder for our emails so we can get this resolved for you as quickly as possible.
Kind regards,
UKSmoke Customer Service
uksmoke.com

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