UK Meds logo
Visit website

UK Meds Reviews 

15,574
•
TrustScore 3.5 out of 5

3.4

Online Pharmacy
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 611 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the service quick and efficient, appreciating the straightforward ordering process and convenience. Many people also highlight fast delivery and effective products, often receiving their orders promptly and finding the medication works as expected. However, some people were dissatisfied with the company's contact methods, reporting significant difficulties reaching customer service and receiving no responses to their inquiries. Additionally, a number of customers experienced issues with delivery, including unexpected delays, items sent to incorrect addresses, or problems with courier services. There were also instances of incorrect or missing items in orders, unexpected subscriptions, or medication with short expiration dates.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick, reliable, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great, efficient, and... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Users describe negative interactions with contact, primarily due to a lack of accessible communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(15,574)

539 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Impossible to get hold of.

I placed an order on May 22nd. No attempt has been made to deliver meds but DPD send email saying they were returning parcel to UK Meds.!!
UK meds is impossible to get hold of. Have sent three emails explaining situation but no response.
Definitely don’t use this company!!
My order no was #002568216 just in case they read this and actually do something about it.

21 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Anne,

I’m very sorry for the overall delays.

As advised online and via email, your order was processed and dispatched on 25 May. Unfortunately, the delay was caused because DPD did not attempt delivery of the parcel.

Our Customer Service Team investigated the matter and has confirmed that a replacement order will be issued.

Please check your emails for the latest updates from our team.

We also recommend monitoring your tracking information once an order has been dispatched. If there are no tracking updates within 3 working days, please contact our team as soon as possible so that we can investigate and resolve the issue more quickly.

We sincerely apologise for the inconvenience caused.

Rated 1 out of 5 stars

Very poor communication

Very poor communication. You do an online consultancy and pay for meds on 10 June, then get an unlear email on 11 June "Your Subscription has been cancelled" with no explanation at all.

10 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Peter,

Im very sorry to hear about this. I can see the order could not be processed, as the payment was not completed. I have reported this issue and see if we can look into this further for you.

Rated 3 out of 5 stars

Have ordered from them for a few years…

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing.
Unsure if I will use again
Order number #002573704 if anyone can look into this please

Update order delivered after numerous emails sent.

10 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Sean,

I’m very sorry to hear about this.

From checking your account details, I can see that our team has contacted you and has marked your order as urgent with the pharmacy team.

We will do our best to have your order processed and dispatched as soon as possible.

We are currently working as quickly as we can to process all orders and appreciate your patience during this time.

Rated 2 out of 5 stars

Not Impressed

Order sent to address not used for past 4 years. Contacted Customer Services in an attempt to rectify but still waiting a response.
Attached letter to account stating Dr has spoken with me is false as no contact at all.
Do not recommend setting up a subscription.

4 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Sue,

I’m sorry to hear about this.

Please check your emails, as our team is currently waiting for you to confirm the correct address.

Once we have received confirmation of the correct address, we will be able to investigate this matter further and assist you accordingly.

I’m very sorry for any inconvenience caused.

Rated 5 out of 5 stars

A great pharmacy

Have been using UKMeds for some time now, they always deliver a great service, fast delivery, etc. Only improvement would be for them to allow subscriptions to save going through the same Q's each time.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Extremely slow shipping

Ordered an urgent prescription on Tuesday, selected the premium shipping service which they claimed to deliver by the next day. Now it’s Saturday and the parcel is still in transit by Yodel via the Post. Such a bad service. Even royal mail 2nd mail is faster. Will never use this website again.

6 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Marc,

Im very sorry to hear about the delays.

Please confirm your full name or order number. Im more than happy to look into this matter further for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look