UK Hair Transplant Clinics Reviews 

981
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly professional staff who consistently make them feel comfortable, relaxed, and thoroughly well-informed throughout the entire surgical procedure. Reviewers also highlight the incredibly honest and helpful consultations, noting that knowledgeable clinicians provide clear guidance and realistic expectations without applying any sales pressure. Many people also appreciate the exceptional ongoing aftercare support and the stunning, natural-looking results successfully achieved by the skilled surgeons. Consumers consistently note that the overall journey is efficient, remarkably smooth, virtually painless, and entirely worthwhile from beginning to end.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional approach and honest advice during... See more

Service

Reviewers highlight positive aspects of service, noting that the overall process is fast, efficient, and... See more

Customer service

People report positive experiences with customer service, noting great support and a very reassuring first... See more

Product

Customers consistently note positive experiences with product, highlighting incredible hair growth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had two surgeries from UK HTC and both were excellent. The consultations were really helpful. They don't over-promise on what is possible with surgery so you know exactly what you'll be getting.... See more

Rated 5 out of 5 stars

Dr. T, Brandon, Mollie, and Judith make a brilliant team! Mollie welcomed me in and immediately put me at ease. Dr. T made me feel very comfortable and did a great job with my hairline. Brandon and Dr... See more

Rated 5 out of 5 stars

I would highly recommend UK Hair Transplant clinic , from start to finish the whole experience is very professional and friendly, My patient coordinator Chelsea contacted me regularly to check on... See more

Rated 5 out of 5 stars

A very fast and efficient process all round. I arrived at 8am and was done by 2pm. So far results are looking good after just over 2 weeks so looking forward to seeing the results as the hair grows... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Pharmacy
  3. Private Hospital

Written by the company

We are NOT UK Hair Transplants based out of Walsall / Birmingham - Please check before reviewing! UK Hair Transplant Clinics is registered and regulated with the Government’s “Care Quality Commission” (CQC). The CQC’s role is to ensure that the hair transplant clinic providing the treatment meets the required standards and is performed in a safe environment. Not only are you protected by the fact that we are clinically governed but also because we offer a unique treatment guarantee. We are one of the only clinics in the UK that offers and upholds a guarantee on every hair transplant. We are able to do this as we are selective on those we think are suitable candidates for surgery. From the thousands of consultations we have done over the years only 40% of them are suitable for surgery as in our opinion suitable means being able to achieve a great result. If we deem you are unsuitable for hair transplant, this doesn’t mean there is nothing we can do for you, we have a wide range of non-surgical solutions we can offer. If you are just starting to thin we can offer products to lower the chance of you losing anymore or if you have receded to a Norwood 7 there’s alternative ways to create coverage. Just come and see us at your local clinic to get professional, honest and free advice.

Written by the company

Patient Satisfaction Guarantee

Free 2nd surgery if you are unhappy

If you are unhappy with the results from the first treatment after 12 months, we will do it again free of charge.

Contact info

4.8

Excellent

TrustScore 5 out of 5

981 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(981)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service they…

Absolutely fantastic service they provide! The whole process from start to finish is very sleek. There is no pressure from the initial sales team; they give you all the information you need and more. Also, the in-person consultations are very important and very informative.

On the day of the hair transplant, again, the team was brilliant. I really could not fault anything; the team that works with the doctor on the day is also brilliant. The aftercare support you get from text and phone calls, if required, is always at hand.

Thank you!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Uk Hair Transplant Clinics surpassed my expectations in everyway. The initial consultation was thorough and informative, and the team took great care in explaining and answering my questions. The transplant itself went smoothly, and the aftercare staff have been incredibly supportive. I am thrilled with the results and would highly recommend their services to anyone dealing with hair loss.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

My First Hair Transplant

Everyone was so help full and very polite and very professional. This was my first hair transplant. I have lost alot of hair and everything was explained what in my case would be the out come and expectations.
Was made to feel very comfortable .

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

I couldn’t recommend these guys enough. Dr Elgindi, Al, and all of the nurses (apologies I can’t remember all of the names) were incredible! Very friendly, caring and professional. They made my experience super easy and comfortable, as well as providing great company! Even if Dr Elgindi is a United fan haha!

Thanks guys. 10/10

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Care at UK Hair Transplant Clinic - A Heartfelt Thank You to Dr. A Elgindi and Team

From the moment I embarked on my journey to Manchester Piccadilly from Northants, everything was seamlessly arranged. My stay was at a nearby hotel, just a short walk from the clinic, providing a comfortable and convenient base. The treatment was scheduled at the pristine Pall Mall Medical Centre, which was only a six-minute walk from the hotel.

Dr. A Elgindi, alongside his dedicated team - Rosa, Ali, and Molly - provided a welcoming and professional atmosphere that instantly put me at ease. Their passion and attention to detail were evident throughout my hair transplant surgery, ensuring every aspect of the procedure was conducted with precision and care.

The clinic's environment was immaculate and well-maintained, reflecting the high standards of the team. I felt truly prioritised and cared for, and the results were nothing short of brilliant. Dr. El Gindi even took the time to walk me partway to the train station after my procedure, a personal touch that exemplified their commitment to patient care.

I am immensely grateful for the exceptional treatment I received and cannot praise Dr. El Gindi and his team enough. They went above and beyond, making a significant experience in my life both memorable and enjoyable. Thank you, UK Transplant Clinic, for your outstanding service and for making me feel like the number one priority.

Mario

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional teamwork.

All the members of the surgical team and reception were very friendly and welcoming. Dr Elgindi gave me a full explanation of the procedure and I was constantly reassured and asked if I was comfortable as the surgery progressed.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Making a difference

I was feeling anxious leading up to the day of surgery. All the technicians involved must have really understood this and were tremendous with the reassurance and support they offered throughout the day. I Really appreciated everybody's empathic attitude. It made the day a pleasurable experience

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to Dr. Elgindi and his team.

Massive thank you to Dr. Elgindi and his team, Rosa, Alicia and Judith who put me at ease about the procedure from the onset - extremely friendly, welcoming, informative, professional with some good humour thrown in throughout the process!

I’m extremely happy with the results so far and I wasn’t left with any questions or worries upon the completion of the surgery.

Chelsea has been in touch before and after the procedure and is always there to answer any questions you may have, which has been a huge reassurance.

Would highly recommend UK Hair Transplant Clinics if you’re looking to take the leap!

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Dr Manish and his team did a great job…

Dr Manish and his team did a great job from start to finish. Very happy with how his assistants made me feel comfortable.
Would definitely recommend Uk hair.
Also Very happy with Chelsea who helped look after me through the process.
Really happy with the results.
Well done keep up the great work.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Early red flags

I asked for a quote late Tuesday, received a call Wednesday am which I couldn’t take, called back Wednesday pm couldn’t get through so left a message. They called back Wednesday pm and arranged a consultation for Friday pm….very busy! Appointment arranged for Friday pm…
Texts then start coming through…confirm appointment….why, I only spoke on the phone to you a couple of hours ago, but okay….then a text on Wednesday at 14:40 ….”WE NEED YOUR HAIR LOSS PHOTOS” please send photos of your areas of concern….8pm, text saying we need your pics by 8am or we will cancel the appointment on Friday.
That’s all I needed…toodles!!
Final point, not a Ltd company!

20 March 2024
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi Georgia,

We are sorry that you're not happy with our booking process. I see from our records that you enquired online on the 20/3 at 1.42am and that we called you at 11.43am that day and arranged your free assessment.

TEXT CONFIRMATION - When we booked your appointment we made it clear that you would receive a text in a couple of hours asking you to text back to confirm and this was sent at 2 pm. The reason why we recently introduced this process was that we were having almost 50% of patients who booked a free assessment not attend on the day. This was extremely costly as the assessments were with members of our clinical team not sales people. The only way we could continue offering free consultations was to either ask for a deposit on booking which was refunded if you attended or by introducing this new text confirmation process which we chose. With the new process we find that nearly all the people who text back to confirm attending actually attend. It also allows people to check with work or spouses before confirming the appointment which patients found helpful.

PHOTO REQUEST - Our records indicate that we requested photos at 2.40pm and we sent a reminder at 8 pm saying we needed them by 8am the next day. The reason why we need the pictures in advance of the assessment is so the surgeon can analyse them in our specialist hair loss software before starting surgery that day and he can then prepare an accurate report with treatment options. As you booked Wednesday for the Friday it did shorten the process and therefore you were chased faster. His assistant would then be sent the treatment plan and be able to provide accurate advice on your video assessment. In order for the assistant to adequately prepare this all needs to be done the day before the clinic.

NOT A LIMITED COMPANY - This is simply not true. We are a government approved clinic which means we have to meet all the CQC requirements to ensure that patients are protected and this includes being registered as a limited company. We are registered as The Hair Loss Clinic (NW), our companies house number is 08860566, we do trade under a different name but this is highlighted on the CQC website.

Thank you for your review, if you would like to discuss this further please do not hesitate to contact us

Kind Regards UK Hair

Rated 5 out of 5 stars

UK Hair Transplant Clinics March 2024

UK Hair Transplant Clinics were recommended to me by a colleague who had successful treatment with them. I initially went for consultation back in 2018 and was actually advised that at that time I had too much hair. However six years later I returned and I am now one week post treatment. The support staff consisting of Chelsea and Ashleigh has been great. On the day in Manchester, Tetiana and her team looked after me very well. Recommended.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Was made to feel comfortable throughout the procedure Dr Elgindi and his team were brilliant very knowledgeable. Was even treated to a few song from the girls during the procedure. A special mention to Chelsea my patient coordinator who has been brilliant. Top class service and would highly recommend to any thinking about have a transplant

20 February 2024
Unprompted review
Rated 5 out of 5 stars

I had a hair transplant done a little…

I had a hair transplant done a little over 6months ago ! I had a surgeon called mani ! Absolute legend this bloke ! Proper friendly and chatty... you do have to understand his humour but generally a great guy and a fantastic surgeon. The work carried out was phenomenal! I would highly recommend!
A big thankyou to the all technicians - Mollie , Rosa , Alicia who also helped mani ! They where also fantastic with me , made me feel welcome and always conversating during the procedure to ensure your alright ! Brilliant technicians !
Thankyou to Chelsea for the after care support, Chelsea was absolutely brilliant guiding me through the next steps and checking in on me!

And finally to ashleigh who had checked over everything and set everything up for round 2 😊 !

Highly recommend !

13 June 2023
Unprompted review

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