Ukcitywharf Reviews 

Very disappointing experience with this management company.

When I moved into the apartment, it was in a very dirty condition and not properly cleaned. I had to repeatedly insist before a professional cleaning was arranged.

In addition, I have been without heating in the flat for over a month during winter. The issue was reported from my first day in the property and logged in their official system. Despite numerous calls, emails, WhatsApp messages, and several technician visits, the heating is still not fixed.

Communication has been poor, responses are slow, and issues are not handled with the urgency expected for basic living conditions. Temporary solutions were only offered after significant pressure.

Based on my experience, I would not recommend this company to tenants looking for responsive and reliable property management.

If you're looking for a property with broken facilities, zero repairs, and a letting agent that selectively ignores your messages — Citywharf is the place for you!

This was the first time in our lives that my roommate and I lived in a flat with a broken air conditioner. It’s seriously affected our daily lives — on hot nights, we often couldn't even fall asleep.

The funniest part? Every time we reported the issue to the agent, the answer was always, “We’re arranging someone to repair it,” and sometimes they didn’t reply at all. It’s been two months and nothing has changed. Not a single repairman ever came, nor did we receive any appointment confirmation.

So if you're craving the experience of being disrespected, ignored, and left to suffer through the heat — I highly recommend Citywharf! If life’s been too easy lately, rent from them and add a little misery to your day. 🙃