The dress I bought is very beautiful and it's perfect on me! The service is great and the support team is very expeditious. The only thing that turned out to be less good was the fact that I had to bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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I loved it
I loved it! Quick shipping and ecological packaging. The clothing has absolutely great quality, will definitely buy again. Highly recommend 🖤
30 March 2026
Fair trade, eco and great quality
Absolutely love the fair trade eco collection and the tops with extra long sleeves. Great quality and service.
3 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting for my items
Still waiting for my items. Almost 2 months. Noone answering my e-mails. Noone contactacted me. They have only sent me a link where I can track my package that I already had and I can see that is still in France. Noone cares. It is really rude and unprofessional
16 February 2026
Reply from Toonzshop UK
[[ EDIT: our customer service team tried to reach out via email and is still waiting for your reply; could you check your spam folder? I have a feeling you'll find an email from Delphine in there 🙏 ]]
Hello,
Thank you forthe review. I'm truly sorry to hear about your experience :( I completely understand your frustration.
Your message was not left unanswered, I can see that our team actually replied within 15 minutes of receiving your email on March 23rd, to let you know that an international investigation had been opened with the carrier to locate your package. It's possible that our response ended up in your spam folder, could you take a quick look there? It may still be waiting for you.
In any case, I don't want this to drag on any longer. I'm personally leaving a note for Delphine to reach out to you directly on Monday as a priorit, with a concrete solution.
Thank you for your patience, and I'm sorry again for the worry this has caused :(
Have a nice day,
Constance.
Punctual
Punctual, and everything exactly as ordered.
I know, from previous orders, that the products tend to last
24 March 2026
Always a Guarantee
Great products. Toonzshop is a guarantee!
Quality and great delivery service, even her in Australia I had no problems with shippings.
9 February 2026
Perfect delivery, feel to the clothes. 10/5
I enjoy a way to buy good cute clothes while having a environment guarantee and knowing I'm not contributing to exploiting a child in a sweatshop.
that's a 5/5
Clothes felt good on the hand, soft, good quality, quick delivery too.
that's another 5/5
30 March 2026
Great Experience
Great Quality - the fabric feel amazing and I love the look- no complains, the clothes are just like the pictures :)
23 March 2026
Amazing quality and service
Amazing quality and service! Im definetly ordering again from them!
30 March 2026
Not great quality l
18 March 2026
Reply from Toonzshop UK
Hello Susan,
Thank you so much for taking the time to share your feedback with us. I'm truly sorry to hear that the item you chose didn't meet your expectations :( I understand the disappointment.
It's possible that the feel of the fabric played a role here. Just so you know, our collections are each made from different materials, some pieces are crafted from synthetic fibres, while others are made from natural ones, and some even carry certifications, such as our own Gado Gado brand. It might be worth keeping that in mind for future orders, and we'd be more than happy to guide you toward something that suits your preferences better. Feel free to reach out to us at commandes@toonzshop.com or via our social media :)
In the meantime, I'd encourage you to use our easy return option to get a full refund. All the steps are detailed on our website right here > https://uk.toonzshop.com/return-m60132-en.html
Have a lovely day,
Constance.
I love the clothing you make
I love the clothing you make. The quality and the design is beautiful! I am very happy with my new dresses!
17 March 2026
great clothes
23 March 2026
Excellent quality
Excellent quality - heavy, durable fabrics. Appropriate and accurate sizing! Super fast shipping to the US is also amazing!
16 March 2026
Im an over seas customer and I thought…
Im an over seas customer and I thought it was going to take forever but it didnt and that was great. The outfit is amazing oo and quality is great,
16 March 2026
I had some issues with the delivery and…
I had some issues with the delivery and they never answered to me.
2 March 2026
Reply from Toonzshop UK
Hello,
I’m truly sorry to read this, and honestly quite surprised as well. I was able to find your message in our inbox, and I don’t understand how we missed it :( This is absolutely not something that usually happens, and I completely understand your frustration. Please accept my sincerest apologies.
Delphine from our customer service team will be reaching out to you today to follow up properly.
I can also see that your parcel was delivered on March 28th, I really hope that you liked the items despite this experience.
Once again, I’m very sorry for the lack of response. For any future request, please feel free to call us directly at +33 5 49 43 61 32 :)
Once again, I deeply apologize for all the inconvenience caused.
Have a nice day,
Constance.
I purchased three items of clothing
I purchased three items of clothing, which arrived on time and in excellent condition. I also requested information via email because I couldn't find the answers in my account, and they responded in less than 24 hours with courtesy and kindness. The clothes are well-made and of good quality.
18 March 2026
Efficient service
Hi, have used Toonz a few times and am always happy with the range of beautiful clothing, the ease of the website and the efficiency of sales and deliveries.. Well done funky people.. !!! x
17 March 2026
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