Tommy Hilfiger Reviews 482

Same as the below reviews

Placed an order on 26th November and it still says processing.

I emailed them to ask what is happening with my order for them to advise they cannot tell me when it will be dispatched but they know it’s processing! WOW!

I thought with it being a well known brand the service levels would be better! I wish I had read these reviews before placing it!

Ordered a tshirt for my husbanda birthday, delivery stated on the website is 4-5 business days, after 7 days of not receiving my parcel, i rang them, they said it will take 2 weeks!! I asked to cancel the order as its not been shipped, they refused and said to send it back when it arrives! They were happy to take my money and false advertise the delivery time! Disgraceful company and customer service!

Absolutely shameless, oversized and outdated clothing, a woman's small jacket would fit a 100kg man. Just throw it out there online and some fool will buy it. I am done with them

Only 1 star so I could write here. This is the worst company in history they should be all sacked. The worst customer service ever. I ordered the first time it took three weeks to arrive but I received it. I had to order a Christmas present again for family member and are only telling me now after 2 weeks waiting that Half of my order is out of stock. I found customer service very rude and unhelpful.I will give you the very best advice don't bother ordering of Tommy Hilfiger as I will never again.

I'm really disappointed I did make online order five days ago suppose to be delivered today. However I still don't have it, when I contact customer service they was arrogant unfriendly and I was feeling like I'm talking to the wall. I Spock three times for about 35 minutes with three deforrent representative and I can say for all of them they don't know how to do their job to resolve customers problem I will expect from anyone else but not from big brand like Tommy Hilfiger. I manage to speak with one of the London's stores representative and there was much more helpful and friendly then customer service.

Placed an order on 20th Nov and still not received.. same problems as all outlined below. Items ordered for an event on 2nd Dec, not going to arrive. It took TH a full week to 'process' the order and another 4days later it is somewhere in the Netherlands. I placed an orders with other retailers on 26th and they got delivered two days later. No tangible advise from TH customer care. Really poor service.

Horrible poor customer service. They absolutely don’t know nothing what is going on with order. They lie on website about delivery time. Currently I’m waiting 1 week and the said it’s still processing at warehouse. They are treating customers like nothing and they showing how real scam is looks like. I can’t cancel order and take refund because I can do it when I’ll receive my order. Order from Tommy Hilfiger UK is a one big joke with st#pid people what working there. It’s just 1 star because unfortunately I can’t give them something less..

This company is shocking. I placed an order on 24 November and the website states delivery in 4 to 5 working days. I am still yet to receive my item and I have had no updates since. The amount was pending on my account but that has now disappeared. I used the live chat to ask if my ordered had been cancelled. I received generic responses stating that delivery is estimated at 4 to 5 working dates from shipping which is extremely deceiving. They also told me that they couldn’t say when my order would be despatched but that they were working on orders placed on 24th. I then tried to type a reply and the chat abruptly ended. Shocking customer service from this company and I will not be ordering again.

I have placed an order in USA side. Order came later than was expected, but the sadiest part is that the shoes came different as it was shown in their site's photos. Shoes didn't have zip, but the photos showed zip. As for their mistake they promised me 10% back to my account for this mistake, but no money. They just said, but didn't do that. I am very disappointed of this company even though I like their quality in products. So, no money and not satisfied about the item.

I have placed order delivery meant to be 4-5 working days but 5 days later order has not even been dispatched yet. I’m going away in few days and customer service said if it will be despatched today (which has not happened) the order only will arrive on the day I’m travelling. Had same issue last year getting my son winter jacket. Unbelievable bad service misleading customer about the delivery times and nothing has been done about to improve this service as same issue keeps accruing with this company!

Absolutely useless system and incompetent customer service assistants. I placed an order and the website assumed my billing address was the same as my shipping address (which it isn't) Never was given the option to change it before it was too late and the order was placed. Since then chatting and on the phone with different people who are supposedly there to help, trying to correct the address or at least cancel and reorder. 2 hours later I receive an email it is now too late to cancel my order and it will be sent to an address that I don't even have an access to anymore (even though the order is still not shipped as I will apparently receive my shipping details when that is done) The reply I received is I should change my billing address and they cant help me. The only possible solution suggested was to use the shipping details and try and call the delivery company and maybe they can help (once I actually get the shipping details). Absolutely ridiculous shopping experience for what is considered a top brand!

The worst service ever and such incompetent customer service!

I ordered a pair of booths and they have been delivered after nearly 10 days (it was supposed to be 3 to 5 business days)

I was traveling on the day that the parcel was supposed to be delivered and the courier declared the parcel delivered and also said I did sign for it, which was impossible as no one was home at the time!!!! I emailed them the flight tickets with check-in done and also the hotel booking as I was in Singapore for work at the time and the customer service at Tommy said it is not their fault if the courier did leave the parcel in another place or it got lost. Contacted the courier and they kindly replied that as a recipient I cannot send a claim and it is the sender/retailer that has the responsibility to do it. Contacted Tommy customer service again and they said the case is close and they don't want to deal with this if I wish to bring my case further to report it to the local police.

This is the lowest customer service ever and I will not recommend to anyone to buy from them ever as if the items get lost they disappear as they don't have the ability to deal with people. Such bad customer service, and also rude and disrespectful.

I want to go further with this as the parcel is lost and I want my money back.

Has anyone had a similar experience? Any advice as I want these rude people to pay for their incompetence!

I love their trainers - they always fit perfectly and are always really comfortable.
The only downside is their shipping - they're ridiculously slow!

I ordered two pairs of jeans, in a short leg, cotton, lovely jeans, perfect length for me ( I’m a short petite)
Took 9 days to receive order.
No complaints 😊

A couple of issues experienced here, sizing of shoes is completely off, my foot is a standard size but the shoe was too long and wide. The measurements they give on the website of the shoes is crazy! Items are coming from Europe so have to come through customs, that isn’t explained properly on the order page, so orders can be delayed. Usually retailers arrange returns for you in terms of a collection from your home address, or at least provide you with a range of options. Tommy give you a label, which is prepaid and only for drop off. Parcelforce won’t arrange a home collection only Tommy can do it, but Tommy CS say they cannot arrange this for you or even contact Parcelforce because of ‘data protection and privacy issues’ which doesn’t even make sense. I would give one star but the item was delivered in good time.

Edit - I have edited my review to 1 star because Tommy lost my return and I had to raise a claim on PayPal to get my refund. Will not shop here again.

Should be zero stars. Their website barely works.

So disappointed given this is supposed to be a reputable fashion brand. Ordered 2 sets of mens boxers, small size going by their size guide. After opening one pack, realised medium would be more suitable. Knowing that boxers are always non refundable I simply asked for the second unopened pair to be EXCHANGED in store from a small to a medium size. Simple thing which other fashion stores have done without fuss. Tommy H though say you have to go through a refund and return process and then purchase a new pair! Ridiculous faff which I;m not willing to go through and therefore £58 down the drain.

Wish I had looked at Trustpilot before ordering with Tommy.

Ordered in good faith, website stated 4/5 working days for delivery. I’m still waiting 9 days later !

After calling customer services (who were extremely matter a fact in their attitude) I was told that it’s shipped from the Netherlands and it’s still in Customs !!

What a shambles, won’t be using Tommy in the future, damage to the brand !!!

They really deserve 0 stars, but the option is not available. Purchased trainers and trainer socks on line. When delivery was missed as ParcelForce did not follow instructions to deliver to near Post Office, I asked for assistance from Customer Service. They basically told me to sort it out with ParcelForce as it was not their problem. Since I had not selected the carrier I thought they should have assisted with their carrier issue. No such luck. Delivery was due 12/10/23, I finally traced down my delivery after a visit to Milton Keynes Depot as per card received on 18/10/23, just to find out that the goods were not at the depot as instructed on card, but they were left at a local post office. First lesson: I should have looked at the reviews for this seller before buying on line; second lesson: I will ask which carrier sellers are using from now on and if they use ParcelForce I will avoid placing the order!!!

I love TH and my wardrobe is full of TH clothes but I've never had to ask customer service for help until last Wednesday. I've received a code from TH that I could use towards my shopping to save 30% off. I've tried to use it on the last day of promotion but the code didn't work so I contacted the customer service thinking TH it's such a good brand they would help me but unfortunately I was very shocked and extremely dissapointed with the service I've received from Fabio! He tried to educate me about how the vouchers work, he suggested in emails that I lied to them because the code was working and all I did just wasted their time! In the end Ive been told that the code didnt work because my phone is full of spams and I need to clean this first then i would be able to use the code! Absolutely disgracefull service! This whole idiotic situation completely put me off from finalising my shopping. Shame on you Fabio and whoever gave you that job! You are definitely not a people person and need to learn about how to deal with the customers! Hopefully I won't have to use this disgusting customer service ever again!