TEMPUR-FIT™ Ombracio Pillow Case Reviews

Reply from TEMPUR® - UK

2 days ago

Dear Joanne,

Thank you for your feedback and for sharing your experience with the TEMPUR-FIT™ Ombracio Pillow Case. We are very sorry to hear that you are unhappy with the fit, especially given the £50 investment.

The zipped case is intentionally designed to fit loosely around your pillow. This extra room allows you to fluff and puff the pillow just the way you like it, preventing the TEMPUR® particles inside from sticking together so your comfort and support are maintained.

The case itself is made from 100% top-quality cotton tailored specifically for the unique star shape of the TEMPUR® Ombracio Pillow, and it is manufactured completely free from harsh chemicals like chlorine and formaldehyde.

However, we want you to be completely satisfied with your purchase. If the fit is not to your liking, please email us directly at consumer@tempur.co.uk quoting your review. We will gladly assist you in returning the pillowcase for a full refund.

Best regards,
TEMPUR® UK Customer Support
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Reply from TEMPUR® - UK

Sep 7, 2026

Dear P H,

Thank you for your feedback. We are glad to hear that you found the quality of our TEMPUR-FIT™ Ombracio Pillow Case to be good, but we sincerely apologise that you felt it did not offer the best value for money.

We always strive to balance premium, durable materials with fair pricing, and your comments have been shared with our product team for review.

If you are not entirely happy with your purchase, please contact us directly at consumer@tempur.co.uk so we can arrange a return and full refund for you.

Kind regards,
The Tempur TeamRead more