Space NK Reviews 10,026

I recently contacted Space NK customer services regarding an order issue and was assisted by Claire, who was incredibly helpful throughout.

Our phone call became disconnected, and Claire very kindly took the time to call me back, which I really appreciated. With many companies, you often have to start the whole process again, so it was refreshing to receive such thoughtful and proactive customer service.

Claire listened carefully, helped resolve the issue promptly, and arranged for a replacement order to be sent after I received the wrong items. She also very kindly advised that I could keep the incorrect order, which was a lovely gesture.

A huge thank you to Claire!

13th May I ordered a gift card for a friend's birthday - which was on 30th May and I still haven't received it. After zero information provided proactively I contacted SpaceNK for an update and got a generic reply, twice. A few days later I tried again and got nothing back. I called but couldn't wait as long as it was going to take. I just got a text from Royal Mail saying my order will arrive tomorrow (6th June) and an email from Space NK at 3am saying the item has been dispatched, though on the website my order still says 'awaiting dispatch'. How can their stated issue with their warehouse system affect sending a gift card?!! I thought Space NK was a business with class and style ... I don't think that now. Obviously totally missed my friend's birthday.

A store assistant input my delivery address incorrectly so I never received my order. Customer services are un contactable by phone, I have spent hours on hold. Customer services send generic, unrelated responses when contacted by email. I have no idea if I will ever receive either my parcel or my money back.

I ordered for £204 to receive a £300 gift box full of items. When the delivery came, I was shocked how small my box was so started recording opening the package. Not only the £300 box didn’t arrive, they have also missed full priced item from my order. I am not a happy bunny but have the video proof. Where are the missing items Space NK? Your customer service is nonexistent so you might as well stop pretending you have one. Have disputed this transaction through my bank. Shocking!

Placed an order the 17th of May and till this day I have not received it. I keep getting these AI generated emails that there is an issue with the delivery and that they will ship my order ASAP. Will never order from them again, that's for sure.

I have been a Space NK customer for years and have always received excellent service, which makes this experience even more disappointing.

I placed an order on 13 May 2026 and payment was taken immediately. Weeks later, my order had still not been dispatched. Despite multiple contacts with customer services, I received only generic responses referring to warehouse delays and system upgrades, with no estimated dispatch date provided.

The most frustrating aspect was being told that my order could not initially be cancelled, despite it apparently still being stuck in processing. It was only after further correspondence that a cancellation request was submitted on my behalf, although even then there was no guarantee it could be cancelled.

To be fair, customer service representatives were polite throughout, and Space NK has now acknowledged publicly that warehouse system changes have caused significant delays. However, taking customers’ money and then leaving them waiting for weeks without a clear delivery date is not the level of service I would expect from a premium retailer.

I hope Space NK resolves these issues quickly, but based on my recent experience I would be cautious about placing an order until normal service has resumed.

Items generally come well packaged. My only complaints with these guys is 1. Their delivery takes forever and I never see an option for next day or have it bumped up..
2. Their customer service I found is slow
3. The points system doesn't work very well.

Once again Space NK have failed to deliver in line with their promised timescales. Standard dismissive email responses, no option to cancel, hit and miss email comms. Shocking company contrary to their shiny image. They appear from a quick google search to be sitting on at least 3 weeks income without dispatching any products…. Looks like the behaviour of a company about to go under, be very wary about giving them your money. Meanwhile I have 2 very disappointed birthday girls.

Placed order 5th of may still no sign of item be sent out. They refuse to refund and have no information or communication to keep us updated. Will not be using this company again

Placed an order on 13th of May no answer or support from customer service just automatically generated reply, no dispatch information. “No refund” is available is stated on the website which is stated on their website in “delivery delays. Now tricky thing is when placing an order no warning information is stated regarding “warehouse movement” or whatever lies are behind this. Very disappointing experience. No more shopping with space nk. Leaving the membership

Charlotte was so helpful. I had a small issue with my delivery, and she sorted it out quickly and efficiently. She was friendly, professional, and made the whole process stress-free. Excellent customer service!

Great and easy to deal with. Logged an issue with an item and it was quickly resolved. Lawrence was a great help n

placed an order 21 days ago, not dispatched, emailed 4 times with automatic response. called customer service and waited 30 mins, impossible to reach them. poor communication, poor customer service. AVOID !

Friendly and very efficient service , beautiful products

Not only have I not received my order but they have charged me a second time for it. I ordered and paid on 15th May - I have spent the last two weeks chasing delivery and today 3rd June - they have charged me again for my order.
Do not shop with Space NK

Customer service at SpaceNK is always excellent. Any issues are solved effectively. Thank you Chloe for your prompt and helpful response

I have a pass I pay for with space nk which gives unlimited free next day deliveries. I ordered an item on May 15th for next day delivery. I received a notification it would instead be on standard delivery or 3-5 working days. It's now June 4th and it's still not been despatched. I no longer need the item, but Space NK can neither despatch or refund and despite a lot of back and forth with customer service I don't think I'll see the item or a refund - it's just a stock response of "we're doing our best to despatch/ warehouse upgrades"
The item is in stock and available to order and I'm still getting constant marketing emails from them.

UNACCEPTABLE , I placed the order 2 weeks ago and never received/ heard back from you since then! status:Ordered! I tried to contact customer service several times, emailed…, without any response. WK33819397. Get my money back thieves!

Wow! Kyra, Kingston!! Thank you so much for today! My partner walked in and said omg you look nice!!

I really appreciate the time you took on my makeup and skin routine today;

You are an absolute asset to space NK! Ill be back just because of you and your advice x

One of the few online/bricks and mortar shops that still has proper human customer service for that, they continue to be my shop of choice for beauty.