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Ryobi Tools UK Reviews 75,112

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TrustScore 4.5 out of 5

4.6

Tool Store
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Review summary

Created with AI, based on recent reviews

Evaluating 25,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and efficient performance, often highlighting their ease of use and reliability. Many appreciate the smooth ordering process and the prompt, well-packaged delivery service. The overall user experience, from website navigation to product functionality, is frequently described as positive and straightforward. However, some customers experienced issues with delivery times, noting that "next day delivery" was not always fulfilled as advertised, or that parts of their order arrived separately. A few also reported problems with product durability, such as a strimmer breaking on first use or a lawnmower motor failing prematurely. There were also isolated comments about certain tools being poorly designed, specifically regarding balance and switch placement, or batteries draining quickly.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and efficiency of the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the tools as very good,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the rapid and quick... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

User experience

Reviewers highlight positive aspects of user experience. Customers frequently praise the ease of use of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have recently purchased the ryobi mini chainsaw pruner tool. Amazing product, does exactly what it’s meant to and more! Bought to cut the wood into logs for wood burn along with pruning larger branche... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery service and the strimmer is just great. Battery lasts well as promised and the strimmer is lightweight. Best of all the strimming cord feeds out without issue and is robust enough n... See more

Company replied

Rated 5 out of 5 stars

As always never disappointed, great selection of tools and quality is always received. Easy to order and value for money. Delivery was ok slightly damaged box but this the fault of the courier.... See more

Company replied

Rated 5 out of 5 stars

Excellent! Ryobi has saved me so much time and money on completing a multiple of tasks in the garden and indoors. I strongly recommend Ryobi tools as they are precise and highly efficient… this means... See more

Company replied

Company details

  1. Tool Store
  2. Home Improvement Store
  3. Lawn Mower Store

About Ryobi Tools UK

Written by the company

About Ryobi

Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!

Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.

Our mission

Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75K reviews

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Rated 5 out of 5 stars

I was dubious about the strimmer but…

I was dubious about the strimmer but ordered it to save me digging out on my hands and knees with a trowel. I could not believe how brilliant it was, light weight and much better than i imagined, even got the big dandelions out, would highly recommend

17 April 2026
Rated 1 out of 5 stars

I have asked for a return twice but no…

I have asked for a return twice but no response? Dreadful customer care.

20 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that you are unhappy with the experience you have had with us.

One of our agents has reached out to you regarding this matter.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

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