I recently ordered (on 30th June) 1 x Schneider Electric Spring Return Enclosed Push Button which was supposedly on next day delivery. It didn't arrive on time and I ended up doing the job on the 9th... See more
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RS is an industrial/trade only supplier, who've been in business since the 1930's. Asking for trustpilot review is bizarre beyond question; this isn't Argos. However everything is wonderful o... See more
Company replied
Your website has got worse over the past 5 years. If you search for a 10 Meg ohm resistor you can't find any as they are listed as 10 mohm. Searching for inductor is hit and miss as well as capacitors... See more
Company replied
Lisa was absolutely brilliant! I'd had a notice through this morning chasing an overdue invoice for items that were actually free-of-charge replacements, and she sorted the whole thing out in no time.... See more
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Company details
Written by the company
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Contact info
Lammas Rd, NN17 5JF, Corby, United Kingdom
- 03457 201 201
- uk.rs-online.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant experience
Brilliant experience. Ordered the wrong charger, not a problem, I returned and they refunded.
11 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Jane,
Thank you for leaving us this review. I am glad to hear you had a positive, smooth experience with RS.
Kind Regards,
Casey
amazing customer service from our…
amazing customer service from our account manageer Max fletcher! give that guy a raise - he single handed keeps our production team in work with his high level of customer service!
20 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Claire,
We are so glad to hear such positive feedback about our team member. We truly appreciate you sharing your experience and kind words. We have made sure this comment has been fed back to the manager of Max.
Kind Regards,
Casey
RS UK & Ireland
RS is very good other than the search engine.
RS is an industrial/trade only supplier, who've been in business since the 1930's. Asking for trustpilot review is bizarre beyond question; this isn't Argos.
However everything is wonderful other than the lousy search engine. You type in "capacitor 220uF 63v" & ge pages of unrelated stuff. This must cost RS because most of us won't bother searching twice....and order for a competitor.
I've been trading with RS since the 1970's.
Good grief..the next question is date of experience...who thinks of these questions? How about 1978 to current as an answer.
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Richard,
We appreciate you taking the time to share your feedback. We are actively working on improving our website and its functionality to ensure more relevant results. Your insights are valuable as we strive to enhance the user experience.
Kind Regards,
Casey
Very well packaged item and a fast…
Very well packaged item and a fast turnaround.
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Ian,
We're glad to hear your item was well packaged and arrived quickly for you.
Kind Regards,
Casey
Excellent service
Excellent service , product was as advertised and delivery was on time
12 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Nigel,
We are so glad to hear you had an excellent experience. We appreciate your kind words.
Kind Regards,
Casey
Collection date not advised until after…
Collection date not advised until after payment.
Collection date was not accurate and unable to collect order due to delay.
5 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning,
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
Always happy to order from RS
Always happy to order from RS. Whats not to like!! Usually have what we need and it is always delivered next day. Not always directly to our office, but close enough. (That is down to the courier and who is driving).
11 May 2026
Unprompted review
Reply from RS UK & Ireland
Hello Sharron,
Thank you for your positive feedback. We're so glad to hear you're consistently happy with our service and next-day delivery.
Kind Regards,
Casey
Don’t checkout as a guest
Don’t checkout as a guest, as it pretty much blocks your ability to find your order to arrange return. Their support bot claims their system will match email address to add it to your account, but real customer support refute that. I did get a returns number but no detail of how to post.
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
Terrible service rude staff
I ordered a part from you for a customer. You sent email saying you would let me know when it’s been delivered . A week later I called to ask where the part was you took ages finding out then said it was at the counter to be collected and had been there all week . You did not tell me it was ready to collect or inform me like you said you would in the initial email . I’m sitting waiting for the part for 6 days more than I should have my customer was not happy nor am I . Terrible service rude staff . I will not be using you again
6 May 2026
Unprompted review
Reply from RS UK & Ireland
Good morning,
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
1st Time Purchaser Satisfied Customer
Easy to navigate website, purchase was simple and next day delivery
30 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Richard,
Thank you for leaving us this positive review after your first time using RS.
Kind Regards,
Casey
Failed to deliver
I booked the above order yesterday for a delivery between 7am and 10am as this battery is very very urgent. I called this morning to check that it was on the way as it is urgent!
I was told that the battery could not be delivered by DHL and had to be given to TNT and the delivery could be at anytime up until 6pm. I have been told that I will get a refund for the delivery fee, however, this does not help me at all as I need this battery now.
This is not good enough.
1, I was not called or informed of this.
2, I had a colleague come into work at 7am so someone would be here to receive the parcel if it arrived early.
3, You should have a notice on your website explaining that batteries can only be on a standard delivery.
Very bad service and left my customer without what they needed.
14 May 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon,
Thank you for taking the time to leave your review and for sharing your comments.
I am sorry to hear about the issues you have been experiencing. I have passed your feedback to our complaints team so that it can be fully investigated.
Your feedback is extremely important to us, and a member of the team will be in touch with you shortly.
Kind regards,
Michelle
Items well-packed and quick delivery
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Hello Leon,
Thank you for this 5* review. We appreciate your feedback.
Kind Regards,
Casey
Excessive postage charges
Part was what I needed but £10 postage for an item that was the size of my thumb and is less than £3 was excessive. Sadly I was in need of the part so I had no choice
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning,
Thank you for leaving us this review. We appreciate your feedback regarding the postage cost and will collate this.
Kind Regards,
Casey
I love the service that RS give us…
I love the service that RS give us every time quick right parts to the door so I can continue with the work well done
9 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Phillipe,
We're so happy to hear our service and parts help you continue your work efficiently. Thank you for your kind review.
Kind Regards,
Casey
2 of the last 3 orders have arrived late
2 out of the last 3 orders have arrived late and then I’ve had to pay the carriage to return them. The only real reason people ever use/used RS Components was because you could order most things for next delivery.
That’s me done with them now and I have requested my account to be closed. I’ll use CPC Farnel instead from now on.
4 May 2026
Unprompted review
Reply from RS UK & Ireland
Hi James,
Thank you for your feedback I am sorry to hear about the issues you are currently experiencing with deliveries.
I regret to hear that you have requested an account closure because of this, could you email cstrustpilot@rs.rsgroup.com with some examples of these deliveries and I will investigate this matter further for you?
Kind regards,
Lewis
Invoicing
I find it very relatively difficult to be sent an invoice. I seem to have to go into every order to request a copy invoice. I expect to be e-mail invoiced automatically. I have now requested this.
12 May 2026
Unprompted review
Reply from RS UK & Ireland
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
item was not available but i was not…
item was not available but i was not refunded and you keep taking 50p from my account
7 May 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon,
Thank you for leaving this review and for providing your comments. Your feedback is extremely important to us.
Can you please share with us your order details and email this information to cstrustpilot@rs.rsgroup.com so we can discuss this further and we can then investigate this for you.
Kind regards,
Michelle
Reply from RS UK & Ireland
Good Morning Martin,
Thank you for your continued support and positive review.
Kind Regards,
Casey
Received wrong item
Received wrong item. When trying to order the right item, was told it was out of stock. Although I was refunded the item cost £5.75 there was no refund or part of for delivery charge £9.50)
27 April 2026
Unprompted review
Reply from RS UK & Ireland
Hi John,
Thank you for your review and feedback.
I am sorry to hear the wrong item was delivered, please can you email cstrustpilot@rs.rsgroup.com with some further details and I will take a look at this for you.
Kind regards,
Lewis
Normally on time
Normally on time. Great if you have a query with your order.
11 May 2026
Unprompted review
Reply from RS UK & Ireland
Hello Stephen,
Thank you for leaving us this positive review. I am pleased to hear our customer service are supportive.
Kind Regards,
Casey
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