My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I wanted to view the trampolines prior to buying given their higher price tag to our previous buys and Northtrampoline gave us that option. The staff (on phone and in person) were very... See more
Company replied
I initially rang to make an appointment to see the trampolines, and one of the owners called me back. We had a great conversation about my requirements from a trampoline, and he gave me excellent and... See more
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Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free. Sam and his team were friendly, professional, and to... See more
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4.3
Excellent
95 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Sometimes things go wrong...
Mistakes happen, even to the best teams. What sets great companies apart from others is how they deal with mistakes and errors.
I was super unlucky with my order from North Trampoline. The first shipment was misplaced by the courier, then my replacement got stuck due to an IT issue.
... but as soon as they realised their mistake, the team at North Trampoline (and their sister company Capital Play) really went above and beyond to resolve the problem. A member of their team personally drove to our house with a replacement, and she followed up with us multiple times to make sure everything was properly sorted.
In short, despite multiple issues initially, I'm now left *very* impressed with their service.
16 June 2023
Unprompted review
Reply from Uk Northtrampoline
Thank you so much for leaving us this wonderful review. We are extremely pleased that amongst the initial issues we were able to help resolve them. We truly hope you are happy with the new trampoline you have recieved and continue to enjoy it for some time to come. We of course will always be on hand to support you if needed in the future. Thank you!
Speedy delivery and easy assembly…
Speedy delivery and easy assembly without tools. The finished products is very high quality compared to others and the kids (and me) and loving it
4 June 2023
Reply from Uk Northtrampoline
Hello! Thank you for taking the time to leave us your review. Its great to hear that you are happy with the assembly process and how easy it was. Mainly we hope you enjoy your new product from us. We look forward to supporting you in the furture if needed and in the meantime we hope you continue to enjoy your purchase! :)
Trampoline is faulty
Trampoline is faulty, the net is broken and the customer service department haven’t got back to me despite many emails, photographs and telephone calls made.
A very expensive trampoline and i would have expected much better quality especially as our last trampoline lasted over 10 years and was half the price.
We are now left with a faulty product that the children are unable to use due to safety fears
*North trampolines have now resolved this issue and sent us a new net which I am grateful for*
2 June 2023
Reply from Uk Northtrampoline
Thank you so much for taking the time to leave us a review and share your experience. We are so sorry for how long it has taken to resolve this for you, we have been experiencing some serious technical issues with our email system resulting in emails not getting through to us. Luckily we have managed to fix this issue and we have now contacted you directly to help organise a replacement to be sent to you, and you should receive the needed part in the next few days.
Excellent trampoline
Excellent trampoline. Great jumping performance, high quality materials that will stand the test of time. Incredibly safe for our two young daughters. Secured with seasonal sale and discount, and free next day delivery. Would definitely recommend.
24 May 2023
Reply from Uk Northtrampoline
Hello! Thank you for taking the time to leave us your review. Its great to see another parent who is happy with the saftey of our products and we are very happy to read you were happy with the dleivery and our products in general. We look forward to supporting you in the furture if needed and in the meantime we hope you continue to enjoy your purchase! :)
Received the wrong package and then…
Received the wrong package and then took 4 days to sort and 3 phone calls………..
29 May 2023
Reply from Uk Northtrampoline
Thank you for getting in contact with us, we are sorry to hear that you had this experience with us. Unfortunatley your case was affected and delayed by an IT issue we experienced recently. Despite the delayed we wanted to help you as quick as we could at this time. We can now see our customer service team has been in touch with you to help resolve your case, of course if you feel your case has still not be solved please do reach back out to us and we will be very happy to help you further. Again we are very sorry for the negative experience you have had and we look forward to assisting you in the furture. Thank you.
Fast delivery
Fast delivery
Easy erection process, I put it together myself (lady, 33).
Worth every penny. Massive difference from our old big standard trampoline.
16 May 2023
Reply from Uk Northtrampoline
Hi Melanie,
Thank you for your review! We are happy to hear the installation process went well. We wish you a fantastic trampoline season :)
Reply from Uk Northtrampoline
Hi Deb,
Thank you for your feedback. We are happy to hear that the delivery went as planned and that you have enjoyed the trampoline. We hope you have a fantastic trampoline season.
Very poor customer service
Very poor customer service. Delivery due to be 9 days late too.
Update- ordered 18th May and still waiting. Understand there's an issue with courier but really difficult to get an update or call back about it.
18 May 2023
Reply from Uk Northtrampoline
Thank you for your feedback, we are truly sorry for your delivery experience. I understand it has been really frustrating. We try to deliver to all UK mainland addresses as soon as we can however some are more remote than others and we unfortunately are in the hands of the local carriers that do the last mile deliveries to our customers. Once again we are truly sorry about your delay. Thank you
Really happy with the service speed of…
Really happy with the service speed of delivery and most of all the quality of the product is brilliant, so easy to put together and really solid.
Super safe for the kids.
Well worth the extra money
1 May 2023
Reply from Uk Northtrampoline
We are so glad to hear how happy you are with your new trampoline! We hope the kids are enjoying it!
Fantastic products from North…
Fantastic products from North trampolines. Have never seen build quality like it, no tools needed to assemble. Everything about it from base frame, the mat and the enclosure on the rectangular pioneer is incredible. Brilliant for the kids and adults too!
26 April 2023
Reply from Uk Northtrampoline
Thanks so much for the great review! We are so glad that you are happy with the product, we hope you and the kids are having loads of fun in this great weather!
Ordered and delivered within a week
Ordered and delivered within a week. Paid extra for the assembly service. The trampoline was up in less than 90 minutes. Great service from start to finish and the trampoline is excellent quality with a great bounce and spot on safety features.
25 April 2023
Reply from Uk Northtrampoline
We are glad to hear you are happy with the trampoline and the service you received from us! We hope the kids have been having fun!
Failed to deliver. Zero communication.
Sadly North Trampoline failed to deliver on the morning they scheduled, meaning that my son's birthday present did not arrive (he's only 3). I received no communication. I tried to call, no answer. I tried to message on instagram, no response. I emailed, no reply.
Incredibly disappointing customer service.
1 July 2022
Unprompted review
Reply from Uk Northtrampoline
Thanks for your review. We are so sorry to hear you had an issue with your delivery. I believe you spoke to my colleague Lili this morning and we are pleased to hear you have now received your trampoline and we are looking into the delay with courier to ensure this doesn't happen again in the future. We appreciate your feedback
Fantastic company to deal with
Fantastic company to deal with. Customer services were friendly and answered all my questions before purchase, kept me informed on delivery and the trampoline was easy to assemble and great quality. The jump games band wasn't on the delivery but I rang straight away and it was delivered the next day.Would highly recommend North Trampolines products.
8 August 2021
Reply from Uk Northtrampoline
Thanks for the review. We're so pleased you are happy with the service you have received
Excellent product
Excellent product, great service. Looking forward to many years you of fun for our boy.
5 August 2021
Reply from Uk Northtrampoline
Thanks for the review. We're so pleased you're happy with the service and product you've received
excellent customer service
We had a problem with the incorrect trampoline being delivered. North Trampolines service was excellent in terms of being able to remedy the situation. Great product aswell, don't hesitate to buy.
2 August 2021
Reply from Uk Northtrampoline
We're glad we were able to sort out the delivery issue quickly and that you are happy with your trampoline!
Great product
Great product - Delivered and installed as required. The delivery team
We’re late/delayed - but did not communicate this to me - leaving me to chase them up. They arrived the following day. Not the best performance there!
13 July 2021
Reply from Uk Northtrampoline
Thanks for the review. Apologies you'd had a delay with your delivery, there had been an issue that day, but we're pleased the team were able to be with you first thing the next morning.
A great quality, safe brand.
I was very nervous about buying a trampoline for my accident prone, boisterous children but I’m delighted with our North 8ft by 12ft Explorer oval. It’s amazing! The non zip entrance is perfect with younger siblings and the hidden springs are great too. We paid for the building service and it was worth every penny. The men were very polite and professional and made assembly look like child’s play. I wouldn’t hesitate to recommend this brand and product to others.
11 July 2021
Reply from Uk Northtrampoline
Thank you so much for the review. We're so pleased you're happy with your purchase!
Excellent quality
Excellent quality, obviously well made and I now have two extremely happy children 😁
11 July 2021
Reply from Uk Northtrampoline
We're so pleased your children love their trampoline!
Great customer service from start to…
Great customer service from start to finish Stephanie kept us updated on progress and the couple who delivered and installed the trampoline were great. Would definitely recommend.
28 June 2021
Reply from Uk Northtrampoline
We're so pleased you're happy with the service you've received from us
Incredible Customer Service and Superb Trampoline
Had an issue with a couple of parts of my trampoline, but the team from North reacted immediately to resolve my issue and swap the parts within 3hrs of contacting them. They even drove across the country to meet me on a Friday afternoon to make the swap.
Highly impressive customer service experience that was matched by a trampoline of superb quality.
25 June 2021
Reply from Uk Northtrampoline
Thanks for the review. I'm so pleased we able to help resolve your issue!
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