Khaadi Reviews 

I was very happy with the staff service guven by Hira Sadiq. She helped my parents with all the online procedures. She was very kind enough to explain them throughout the procedure. The reason to give 5 stars is that the service is very fast and the staff are very helpful and respectful.

Good morning ppl...been today khaadi stratford...was looking not sure what to get got help from Hira and she was so helpful managed to pick up a few outfits. Such great customer service and very polite.

I always shop at khaadi stratford for any occasions. Love their dresses as well as outfits. Hira thanks for the help.

Eid Mubarak.

Hira was incredibly helpful and patient, ensuring I found exactly what I needed. She is friendly and I have never experienced such a kind staff member in any other Khaadi store. She is a real asset to Khaadi!

I was unsure about the measurements before placing my order I contacted the khaadi customer services and the responded to my email very promptly.
Placed my order and after 2 working days I received my parcel.
My kurta and pants were very comfortable and fitted exact to size.

The customer service email given is
customerservices@weavesgroup. com
However having tried to use it - it is bounced back as an “Recipient address rejected: Access denied”.

Met the lovely Faiza who helped with the sizes and designs of clothes very helpful and friendly. Excellent customer service.
Thank you Faiza I’m sure I will be seeing you again at the store .

Naheece

Hi was served by a lovely staff member, named faiza. She took her time helped me and my freind with the product's. Made our shopping a fun experience. Thank you faiza. !!

The fashions are lovely. It reminded me so much of Lahore.
Faiza and Hira were so helpful and friendly.
I’m so glad you guys opened a store here.

SCAMMED - THEY SCAMMED ME FOR A REFUND 10£. why i need to pay full payment?

Much like many other customers, the customer service received from their online store is appalling. I have ordered many times from here and all is good if everything fits and has arrived ok. The problem is when you have any issue they shirk their responsibility.

My parcel arrived missing a trouser. A low value item, purchased on sale. But now out of stock and meaning i couldnt wear the rest of the matching suit i ordered. I phoned and emailed. They said they will look into it. A month later they have tried to blame DPD and also sent me a CCTV of someone packing 12 items. The parcel was clearly not mine as the label was stuck in a very obviously different place and they showed no address label up close. When i pointed this out they said they would investigate. 2 weeks later they said they've done nothing wrong on their end and the case is closed.

Why oh why do Asian online retailers behave in such an embarrassing way. It was a £6 trouser. Another retailer would've refunded or offered a replacement product or credit note immediately.
Its just a matter of principle now so Ive taken it further with my bank and the ombudsman.

Customers have their rights in the UK. They should review their policies and their customer service training.

I am a loyal customer for Khaadi Stratford since more than a decade. Recently I went for shopping on 27th May bank holiday time was between 4-5. I was selecting some dress near the fitting room. There was a English staff present at the time. She had a rude behaviour and completely ignored me as a customer. On the other hand she was attending other customer without head scarf so nicely. From her body language I can clearly understand that she is a rude. How come Khaadi can employee such racist staff. I was tortured and felt disgusted to be treated in such a way in a PAKISTANI store. I strongly believe that head scarf is not welcomed in the store and mistreat loyal customers with their looks and believes.

As I shop repeatedly from khaadi I was never treated in such a way. All staff has always been welcoming carrying a beautiful smile.

Well this is a Muslim and PAKISTANI store then I believe that the staff should have sufficient training and knowledge of respecting other nations and be able to acquire knowledge of our ethnic values and culture.
I was even more horrified after listening to swearing words song played in the store. It's a PAKISTANI store then Pakistani music should be played as it gives a sense of identity or can play nasheed like it was played in past.
The over all experience with KHAADI was disappointing and the senior management should take action against this English lady and send her on training for Customer Service and teach her concepts of DIVERSITY and treat every customer with respect and not be judgemental with their looks .

I loved my clothes everything came on time it was super! I recently purchased a stunning Khaadi dress, and I must say, I'm absolutely delighted with it! The intricate embroidery and the soft, breathable fabric make it a perfect choice for any occasion. The attention to detail and the unique designs truly set Khaadi apart. I've received so many compliments whenever I wear it, and it's become one of my favorite pieces in my wardrobe. Khaadi never fails to impress with their quality and style!

I ordered some clothes a couple of times. The quality of their products were amazing. Quick delivery, they kept me updated.

Super happy with the delivery. Ordered on a Friday and received on Saturday (next day). Just a little drawback as they have removed the free delivery service otherwise I am mostly happy with my purchase.

Made an order and didnt receive it. Started getting refund emails so called them and they were really proud of saying i am getting refunded.. But failed to realise i actually wanted the items i ordered that were not delivered. Customer Service agent Jamal was no use in helping me source items, but just said would raise an investigation... no timescales or anything. I asked to log a complaint and again couldnt explain the complaints process, just that he is email an internal team. So back on me to reorder items from the sale 10 days later so i know most will be out of stock.
Then called again, chose option 4 which was complaints and surprise surprise Jamal answered the call, the same agent from general enquiry who had no knowledge of the complaints process and couldnt signpost me to the published complaints process... asked for him to ask a supervisor/manager, but surprise surprise one was not available, and when i requested a manager callback, was told 'i can try but no assuraties'.... total shambles

Always great experience with khaadi

Good service
All items good value for money
Will definitely buy again

Such a scrammer! This is further to my previous review.
The just do what they want and believes what they want to!
No credibility and for them the customer is wrong and they are right! Now they want me to arrange a delivery again for the items that's I have refunded as according to them its worn despite of tags intact!
So disappointed!

Very good quality items.