Johnson Fitness & Wellness uk Reviews 

112
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Friendly, informed staff who worked efficiently and confidently to sort my problem. Very happy with the service. Thank you!

Rated 1 out of 5 stars

I have ordered Johnson Fitness equipment not once but twice. The threadmill i ordered in both cases was proved faulty. All this happened in less than 2months. First time the equipment that delivered w... See more

Rated 5 out of 5 stars

Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upsta... See more

Company replied

Rated 5 out of 5 stars

Made contact with the company to request a new belt for my treadmill. They were quick to respond checking if it was still within warranty, which is wasn't. They were then quick to provide a price and... See more

Company replied

Company details

  1. Fitness Equipment Wholesaler

Written by the company

Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.


Contact info

3.8

Great

TrustScore 4 out of 5

112 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(112)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service!

Really happy with my experience with Johnson. They had the best price for the product I ordered and delivered quickly. Would definitely shop here again. Thanks!

12 November 2024
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Reply from Johnson Fitness & Wellness uk

Thank you for your kind review! We're thrilled to hear you got the best price and fast delivery. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Great Servise

Great advice, easy ordering process, clear communication regarding delivery times, and smooth delivery.

2 October 2024
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Reply from Johnson Fitness & Wellness uk

We truly appreciate your feedback! Kind regarts, Johnson Fitness and Wellness Team!

Rated 5 out of 5 stars

Jonson Fitness and wellness uk…A feeling of wellness for our mind body and soul

Johnson Fitness and wellness uk delivered our massage chair ..prompt service with a smile taking care to place the heavy box in our porch safely and with care of our surroundings ..polite conversation and taking time and patience while leaving..so happy with our purchase of a full body massage chair it is Amazing not only for our body mind and soul.one massage of this chair took away our stresses and aches ..This company is one of the best highly recommend to famiily and friends .Everyone will benefit from this company I am positive.

1 October 2024
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Reply from Johnson Fitness & Wellness uk

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with the delivery team and that you're enjoying your full-body massage chair. It's great to know that the chair is helping to relieve your stresses and aches—exactly what we aim for! Kind regarts Johnson Fitness and Wellness

Rated 5 out of 5 stars

I contacted Johnson Fitness and they…

I contacted Johnson Fitness and they responded to my query very quickly and kept me updated throughout the process. I would recommend Johnson Fitness to anyone interested in buying g Fitness equipment.
I have since purchased a new Horizon 3.0sc exercise bike from them and even got a Saturday delivery at no extra charge.

25 September 2024
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Reply from Johnson Fitness & Wellness uk

Thank you for sharing your positive experience! Kind regarts Johnson Fitness and Wellness Team

Rated 4 out of 5 stars

I haven’t really started using it…

I haven’t really started using it properly and so far I think the highest resistance is “light”, could be that I’ve discovered my inner hulk🙄. Customer service has been ok telling me to connect directly to mains, have I done this …no🤦🏾‍♂️, once done and it resolved the issue, it’ll be 5*

26 September 2024
Rated 5 out of 5 stars

Great price

Great price. Ordered followed by a phone call arranging delivery. Arrived bang on time. Treadmill. Bonus the treadmill was assembled by the guys and brief demonstration how worked. Couldn't fault

20 September 2024
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Reply from Johnson Fitness & Wellness uk

Thank you for your fantastic review! We're always here to make your experience as smooth as possible, so we're glad we met your expectations. Enjoy your treadmill, and don't hesitate to reach out if you need anything in the future!"

Rated 2 out of 5 stars

Installation Cancellation on morning of instal

Cancelled installation of equipment morning of agreed installation. Had to take the day off work for this as they don’t install over weekends. Lost a days pay due to poor communication. Not even 24 hrs notice of cancellation even offered to build it myself just deliver the equipment. Very disappointed no offer of any freebies or compensation not even a protein shaker. I am thinking twice on kitting out the rest of my gym using this company.

13 September 2024
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Reply from Johnson Fitness & Wellness uk

We are really sorry for the short notice of your installation cancellation. Unfortunately, the installer due to attend your delivery today was taken unwell, therefore we were not able to give notice of this. We completely understand your frustration. Our installation partners, notified you as soon as possible, therefore Johnson Fitness and Wellness had not had opportunity to reach out to you before this and the other review was left. We can see that your installation has been rebooked for this Saturday, whilst this is not ideal or the original booking date, our installation partners do not usually work weekends and are therefore trying to remedy this and accommodate around your availability after we previously let you down. One of the team will be in touch soon. Whilst we aim to achieve 100% delivery, on time in full, every time, occasionally matters out of our control do occur. We are sorry you're disappointed, this is not the Johnson Fitness and Wellness way, however, we do know you will not be disappointed in your Torus 5.

Rated 1 out of 5 stars

Disappointed

Messaged to make sure they would deliver to my post code and was told they would. Delivery was arranged for over two weeks after order. I was then emailed the day before delivery date to be told they do not deliver to my postcode.

11 September 2024
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Reply from Johnson Fitness & Wellness uk

We are extremely sorry for this oversight. The specific product you ordered cannot be delivered to your postcode. The system should not have allowed the transaction to have completed. Unfortunately, this was then not realised until the day before your scheduled delivery when the final route was planned. We did reach out to you at the time, to offer other treadmills from our range that can be boxed delivered to your postcode, but understand at this point you had already waited 2 weeks and it was not the product you originally requested. We once again apologise that this was not picked up sooner.

Rated 5 out of 5 stars

Massage chair

Quick delivery. Lovely product compact.
Relaxing massage very effective and soothing.
Slept well after even one massage session .
Comfortable and easy to use.

26 September 2024
Unprompted review
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Reply from Johnson Fitness & Wellness uk

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the product and that it's making a positive difference in your relaxation and sleep. If you ever have any questions or need further assistance, feel free to reach out.

Rated 4 out of 5 stars

IDC console Product we bought is good

IDC console Product we bought is good. Only criticism is the manual that comes with it is rubbish ( being polite here). The manual is too small in print form and very faint as well making really difficult to read. Not difficult to produce a decent booklet.

22 September 2024
Unprompted review
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Reply from Johnson Fitness & Wellness uk

Thank you for your valuable feedback! We're glad to hear that you're happy with the product itself. However, we apologize for the inconvenience caused by the manual. Thank you for helping us improve!

Rated 2 out of 5 stars

Replacement Motor Control board (MCB) on my JHT…

The Motor Control board (MCB) on my JHT Johnson Fitness Omega Z treadmill failed 4 months after the initial 2 year warranty.
Johnson Fitness replaced the failed MCB for £207.
The replacement MCB failed at just after 3 months. Johnson fitness said there is no warranty on the self fit replacement part (They never offered fitment by their engineers on the replacement).

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service in answering…

Great customer service in answering questions and doing the delivery and install! Really happy with the treadmill we got and the service throughout the process!

29 July 2024
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Reply from Johnson Fitness & Wellness uk

Thank you!

Rated 5 out of 5 stars

Excellent Elliptical Strider

Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upstairs (definitely a 2 person job) and had it working an hour later with easy assembly instructions for the 3 parts that need assembled onto the main frame.

26 July 2024
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Reply from Johnson Fitness & Wellness uk

Enjoy your smooth workouts, and thank you for sharing positive experience!

Rated 5 out of 5 stars

Professional

Professional, neat and tidy

2 July 2024
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Reply from Johnson Fitness & Wellness uk

Thank you for your review! If you need anything else, feel free to ask!

Rated 4 out of 5 stars

My experience is mixed

My experience is mixed. Ordering was simple and Laura gave me great info about the treadmills in the office. Delivery took nearly 3 weeks which was disappointing and then I was told the day before delivery the treadmill got damaged in transit and I had to wait another 6 weeks! I got straight on the phone to Laura to ask which different models I could still get delivered with me the next day. Laura was extremely helpful and quickly found out for me. Would have been 5 stars if they had been proactive and offered the alternative straight away. I would have not been happy to wait 9 weeks in total for the treadmill. Delivery guys were great and really knowledgeable

7 June 2024
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Reply from Johnson Fitness & Wellness uk

Thank you for your feedback. We're glad Laura was helpful. We apologize for the delivery delays and the damaged treadmill. We'll work on offering alternatives more quickly in the future. It's great to hear the delivery team was knowledgeable and helpful. Thanks for your patience.

Kind regards,
Johnson Fitness and Wellness Team

Rated 5 out of 5 stars

Excellent communication by the delivery…

Excellent communication by the delivery team. Arrived promptly and set up the treadmill within 30 minutes. Absolute top class service

31 May 2024
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Reply from Johnson Fitness & Wellness uk

Thank you for your review! We're glad to hear that our delivery team provided excellent service and set up your treadmill quickly. Enjoy your new treadmill! If you need anything else, feel free to ask!

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