Flight Network Reviews 84

Booking number 1106-881-142. I have told them I will report them to the FCA as thay stole £220 of my money. Total scam.

⭐ 1-Star Review — FlightNetwork

FlightNetwork caused serious disruption through misinformation, poor communication, and ongoing refund delays.

Around three days before departure, I was informed that my flight itinerary had been cancelled. This information later turned out to be incorrect, leading to repeated back-and-forth between FlightNetwork and the airline with no clear or consistent answer provided to me as the customer.

There was no offer to rebook, change, or switch flights, despite the cancellation notice coming days before departure. Instead, I was left having to constantly chase FlightNetwork for updates — either by email or via their web chat, which frequently does not work properly in the app.

To this day, there has been no clear confirmation of:
• who is holding my money
• who is responsible for issuing the refund
• when (or if) the refund will be processed

FlightNetwork repeatedly deflects responsibility while providing vague or contradictory information. The lack of ownership, transparency, and urgency is unacceptable for a travel booking company handling international flights and significant sums of money.

This situation could have been resolved quickly with clear communication and basic customer support. Instead, it has resulted in unnecessary stress, uncertainty, and financial impact.

I would strongly advise against booking through FlightNetwork. If something goes wrong, be prepared to do all the chasing yourself — and still get no straight answers.

Flight Netwwork bought the top spot on a Google search for Icelandair.

I booked what they said was a non-refundable but changeable ticket.

Then when I went to change the ticket, they did not respond. The voice response unit could hear my choices. There was no "chat". I tried reply to their text and email, and they said I had to call. But I was on another plane, and could not call.

Then when I got through to Icelandair, after an hour of CSR back-and-forth, there was a $700 charge to change the ticket

Misleading website. While navigating the site, it appears to be the official airline website, which is very deceptive. Once I realised it was not, I requested an immediate refund. I was then redirected to a call centre in India, where the agents were unhelpful and unwilling to provide a full refund. They retained £35 as so called fees, which I believe is unfair. I feel misled and would like a full refund without any deductions. Please be cautious with this website, as it is misleading and a waste of time dealing with ineffective support

Prices are way more expensive than booking direct with actual airline. How the get you to book is they pay to appear at the top of your search, often appearing above the actual airline you are looking to book with. Totally scamming the customer into believing they are booking direct with the airline.
I requested a refund, was told it would only cost me €40, they lied!!! It cost €111. Whatever you do, do not use Flightnetwork to book any flights.

This is a scam. I bought a flexible ticket and when I tried changing the dates they hit me with a service fee. The customer service is a bona fide human answering machine and will not do anything. A routine change which is allowed by the ticket needs to be escalated, meaning they will send you an email instead of solving it over chat. After 3 days of trying to rebook, they are asking me for more money because the fare difference already went up. Because it took too long for them to respond by email. You are better off booking with the airline directly, much clearer experience. I will have to throw away my ticket as using it means I have to pay more, almost the same amount as the original,

I telephoned this company yesterday to add one carry on bag to our forthcoming flight. After hanging on for thirty minutes or so I got to speak to some one and was half way through my request when we we got cut off. I phoned back and was put through to some one else. I explained several times that I wanted to add one carry on bag to both segments of our flight. He said he would arrange this and then took my credit card details in payment. When I later checked the airline website it showed that he had added a 23 k hold bag instead of the carry on bag. I telephoned again to ask for a refund but was told it was too late. I was also told that they are not permitted to add carry on bags only hold bags. None of that was told to me in my earlier call. Not only do we want the bag with us rather than in the hold, but if they had told us that the carry on bag could be booked with the airline at a cost of £28 rather than the £78.66 Flightnetwork charged us for the unwanted booking of the 23k bag we would have gone with that option

Rubbish company. Not sure how we were diverted into paying them for our ticket as we thought we were booking directly with BA.
We had to change the flight and they kept us holding on telling us they had a team on it who would reach out to us in the next half hour.
Numerous phone calls and emails and nothing.
What a load of old baloney!
Do NOT use this site and warn others also.

I don’t like leaving negative reviews and very rarely do but this company are legitimate scammers and I would not recommend them. The sad thing is they are legitimate and have obviously paid Google to be the first site that comes up on a search for British Airways in my case. It all looked legitimate and I had no idea I was dealing with a “third party travel agency”. I thought I was dealing with BA (the site is designed to look as such).
“Luckily” I made a mistake on the booking form and tried calling them after submitting payment. The phone number given did not connect and instead I had to speak to an online chat box. The agent gave me incorrect information so I called BA who advised me to cancel the booking immediately (apparently I got a 6 hour cooling-off period) and rebook through them. I did this (even though the “cancel” box was greyed out for my booking) and lost £75 in the process. The same flight with BA was significantly cheaper and I can talk to a human being at the other end of the phone if there are any queries. Do not book with this company. It is legitimate but they are not an organisation I would recommend to anyone. Very misleading too because you are led to believe you are dealing with the organisation you want to book through.

This is a SCAM and unhonest company.

They offer a cheap price of the tickets and when you start the data logging and try to pay ,the payment is rejected and new prices are offered in " unclear way" then when you try to repay, the payment is accepted but with the higher price

Absolutely no stars!
I was trying to book a flight on easyJet and was on their website. I logged off to try again and didn’t realise I had logged back in to Flight Network. This company is a total scam and should be investigated. They charged me over £100 more than the total cost of the flight. When you try to ring their contact number, this is also a scam because you are incurring extra charges while they try to fob you off.

Worst service ever. Not keeping up to (contractual)promises. Lying about services. Charging money for non-delivered services. If anything changes in the flight schedules as booked ... be prepared for the worst service ever.

The prices are high, and the customer service is virtually non-existent.
This company provides no real added value or service — they merely act as intermediaries, reselling products at a significant markup.

After spending an extended time in the call queue, accompanied by irritating music that fluctuates in volume (almost as if designed to make you hang up), the operator finally answers, only to place you back on hold for further “checks.” Ultimately, after nearly an hour on the phone, the representative informed me that they were unable to assist because their system displayed an error when attempting to process the requested modification.

In short, there is no meaningful support or service provided. It is far better to book directly with the airline.

I booked my flight and paid for it, but they never sent me a booking confirmation and they don’t answer any calls! When you call, there’s an automated message asking you to enter your confirmation number if you want to speak to an agent.

I’ve been scammed I have all the recordings proving this issue.

When I chose option 3 to reach customer service, the agent said, “I can see your booking, but I don’t know why it was cancelled.” He couldn’t give me any explanation and only said, “You’ll receive a refund.”

This has put me in a horrible situation. I will make sure to share the recorded calls on all social media platforms so everyone knows about this scam.

They lost my booking, took my money, and didn’t even inform me that the booking was cancelled. What a horrible company!

I rarely post reviews about companies and when I do generally it is after a positive experience. However this is a negative review. Booked flights for 3 people to travel to Munich at the end of November (this is part of a group of 6 friends) They emailed to say that the airline had cancelled the flights and we had 5 days to respond to get our money back. Checked the airline website and the flight is still operating. The flights are now double the cost to re-book. Tried to call them but they put the phone down. Has ruined a friends trip away that was booked7 months in advance. I would recommend that you do not use flight network.

Partially my fault. I googled Lufthansa and up came the official looking page. I booked. Efficient but too many extras I thought. Paid. Incl fee for flexibility. Then discovered it was not lufthansa at all. Rang and cancelled. That cost me another £35 and the news that my refund could take 7 days! DO BE CAREFUL !

Anulment costs euro 400 on a sum of eur 1300 with mentioning euro - in the mail that confirms the anulment. A real scam with a setup like the air carier you want. Do not book here.

Awful! As other users have found, I had my flights changed and then it has taken over a month to get a refund. I am still waiting! Do Not Use would be my advice.

The worst experience of my life.
A truly terrible company that shows no respect for its customers.

I booked a flight that cost me 6,400 DKK with a changeable ticket and a cancellation guarantee.
I later found myself in a situation where I needed to change the date to one that suited me better.

I found another flight for 5,000 DKK and asked the company to rebook me. They told me I had to pay an additional 3,500 DKK. My original standard ticket cost 4,800 DKK, so I believed I would only need to pay the price difference of 200 DKK. But they insisted I had to pay 3,000 DKK as the price difference.

This is incredibly unfair and misleading. I expected better from a company that promises flexible and customer-friendly service.

This is a complete and utter scam service. Bogus fees made up on a whim depending on the day, and truly, truly awful customer service that is completely unwilling to help any time you encounter a problem. The hidden scam fees are NOT worth the money saved to not book with the airline -- BOOK WITH THE AIRLINE DIRECT. Or use another Third Party that is not Flight Network because this is a really big, deceitful scam.