Eufy Reviews 1,672

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, ease of setup, and user-friendly experience. Many consumers highlight the good value for money, especially when considering the robust features and the absence of annual fees. The delivery service is consistently described as fast and the overall purchase process as straightforward. However, some customers also noted occasional issues with certain products, such as delays in notifications for doorbells or struggles with mopping functions on robot vacuums. A few people experienced connectivity problems with their devices, while others expressed dissatisfaction with battery life or the durability of some products, particularly after the warranty period.

What people talk about most

Product

Customers had positive experiences with product, praising the clear camera feeds, good quality, and ease of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent video and picture... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of setup and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Price

Users describe positive interactions with price, often highlighting products as fairly priced, affordable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Trackers- surprisingly easy to set up, even sharing a link between 2 users which wasn't a feature I thought existing was a pleasant surprise. It tells me when I've left my wallet in the house which I... See more

Rated 4 out of 5 stars

Easy to understand model compatability between video doorbell unit and base station. Easy to fit and great that there is no subscription model in place. I have added a compatible hard dr8ve to prove... See more

Rated 4 out of 5 stars

The S380 homebase and E340 doorbells are easy to set up but I wish that there was more suitable ringtones available to choose from. The S380 Homebase 3 can remain connected to you router by Wi-Fi but... See more

Rated 4 out of 5 stars

I completely love my Eufy. She has taken the pressure off keeping our home clean. We have a dog and the floors need regular attention. I set a cleaning schedule, with the most used areas getting wash... See more


Company details

  1. Electronics Company

Written by the company

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great performance and subscription free.

I recently made the switch to Eufy Doorbell (S330), Homehub 2, and Eufycam 2c from their Ring equivalents to avoid the increasingly expensive annual subscription renewal. I’m 3 weeks in and have been delighted with the Eufy devices’ performance so far. The video quality is excellent and the notifications work really well. I’ve had to make a few changes to the settings to get to the right level of surveillance sensitivity in order to pick up events and record their full duration, but for those who like a little more control over their devices, there’s a lot more configurability than I had with Ring. My only negative is that the battery life is nowhere near the 180 days promised. I’ve already had to recharge the doorbell whilst the camera is at 46% after 19 days. This could be down to my settings, but there’s little point in having the devices if you don’t capture and record events on your property.

12 March 2026
Rated 2 out of 5 stars

Spent hours trying to get the chime to…

Spent hours trying to get the chime to link with the doorbell. Failed.

12 March 2026
Eufy logo

Reply from Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Rated 3 out of 5 stars

Initially I loved it

Initially I loved it. However I have had to replace so many bits in 12 months. The worst bit being a small plastic flap in the dust hopper came off and I couldn't replace that small bit I have to buy a whole new dust bin which seemed excessive

4 March 2026
Eufy logo

Reply from Eufy

Dear valued customer,

We're glad to hear you initially loved the product, and we're sorry to hear about the parts replacement issues you've experienced.

Regarding the Dust Bin Flap:

We want to clarify - if the small plastic flap broke during the 12-month warranty period, we would have provided a free replacement dust bin under warranty coverage. Physical damage to parts like the dust bin is covered by our warranty.

We're Here to Help:

If you're still within the warranty period or have other parts concerns, please contact us at uk.support@eufy.com with:

Your order number
Photos of the damaged part
We'll arrange a free replacement right away.

We appreciate your feedback about the need for smaller replacement parts - this helps us improve our spare parts offerings.

Best regards,
eufy Customer Support Team

Rated 5 out of 5 stars

Excellent product

Very easy to set up, with a sleek and elegant design. The functionality is excellent—both the vacuuming and mopping work seamlessly, and the scheduling feature adds even more convenience.

9 March 2026
Rated 5 out of 5 stars

Eufy floodlight camera with…

I bought an eufy floodlight camera with internal storage. Paid £150 great value, much better picture quality than my previous Ring floodlight camera. And with the added bonus of no annual fee!
Very easy to set up and install. App very user friendly, nightly recommend.

3 March 2026
Rated 4 out of 5 stars

Easy to understand compatability

Easy to understand model compatability between video doorbell unit and base station. Easy to fit and great that there is no subscription model in place. I have added a compatible hard dr8ve to proved additional recording capacity. The kit continues to work well. I may have to work out how to switch it off when I am working . The garden, cleaning the car etc as my wife quickly got fed up with all the alerts, as I frequently activated the doorbell. 🫣

28 February 2026
Rated 5 out of 5 stars

So far, So good

She quickly mapped the house, and once we figured out how best to use the app, she just gets on with it. No problems yet. Exceeded expectations.

1 March 2026

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