Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see on... See more
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Review summary
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Reviews shaping this summary
Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions. I completed the purchase Tuesday afternoon a... See more
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Spoke to Andrew over chat. Absolutely loved the service. He sent additional pictures. Came straight into store and purchased two items. Very happy customer. This is what good customer service looks li... See more
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I have used Designer Exchange for many years and every time it has been a first class experience! Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from st... See more
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Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Second Hand Store
- Vintage Clothing Store
About Designer Exchange UK
Written by the company
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Written by the company
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Contact info
191 Brompton Road, Knightsbridge, SW3 1NE, London, United Kingdom
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4.4
Excellent
6K reviews
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Customer Service was 10/10
Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions.
I completed the purchase Tuesday afternoon and I received my order Wednesday afternoon.
Product is better than described at an incredible price. Can not recommend enough and will defiantly be ordering again.
Thanks all ✨
22 June 2026
Reply from Designer Exchange UK
Hey Chloe!
Thank you for sharing an amazing review!
We are so pleased to hear about your excellent experience with us, especially regarding the customer service and the prompt delivery of your order. We are delighted that the product exceeded your expectations, and we truly appreciate your kind words and recommendation.
We look forward to your next order!
Kind Regards,
Sanjeet
Very disappointed with the experience…
Very disappointed with the experience and aftercare from Designer Exchange, and the high five of two of the SA’s as I turned my back to leave very much cheapened their value for customers. Popped into the newcastle store and was immediately rushed on by one SA. I had barely had chance to move one display stand along and was rushed by another SA. The girl was pleasant but appeared new. I looked at two bags of the same design but different years of manufacture. I did feel quite pressurised, but settled on the bag recommended by the SA. As the SA was learning how to process the sale, I noticed another bag behind the counter I liked and asked to look at it. The focus seemed to be very much on getting the sale through and the girl being able to record she had made a sale and so I handed the second bag back and after paying for the main bag turned to leave. I had not left the store but heard the celebratory cheer and high five which I considered classless. By all means celebrate your sale but wait until the customer has left. Within about 15 minutes I realised I had made a mistake and should have bought the other bag, but also should have bought the bag from behind the counter too. I made two calls immediately to the store to see if they were still open and I could go back and exchange the main bag and buy the clutch too, but there was no answer. Accepting the store was probably closed and I had just missed them, I then sent an email explaining I had made a mistake with the purchase and could someone contact me so I could discuss coming back for the other bags. Almost a week later and there has been no call, text or reply to the email. The purchase remains in its bag in the hallway completely unopened. I am so disappointed that this service is deemed acceptable, I will be returning to the store for a full refund and returning to my usual preloved sellers where the care of the client is as important as the product. Very poor start to this new store.
20 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Ms Whitehead,
Thank you for taking the time to share feedback with us.
We appreciate you sharing your recent experience. We can understand the issues you encountered, from feeling rushed during your visit to the lack of follow-up regarding your email and calls. We've taken your feedback seriously and have reviewed this with our store team. They've shared that upon your visit again, after sharing this feedback, the team ensured that the return was smoothly processed. They also informed that they welcomed you again at our store to buy the two bags you wanted to purchase initially.
As for the email, we always recommend emailing the stores via the "ASK A QUESTION ABOUT THIS ITEM" option available on the listing to get more details on the item. Alternatively, you can reach out to our support here: https://tinyurl.com/d6kw3uww.
The feedback has been shared with them, and they shall ensure a more positive and attentive experience for everyone moving forward. And I do hope you're happy with your recent purchase of two bags and content with the interaction leading to the purchase, as we'd love to see you again at our stores!
Kind Regards,
Sanjeet
Little designer Treats
First time I visited the Designer Exchange in Bham . Finally walked in and was greeted by Kenya who was friendly and helpful, Pleasantly surprised by the high quality designer items . Couldn’t resist a purchase! Thank you
25 June 2026
Unprompted review
Reply from Designer Exchange UK
Hey Vanita,
Thank you for sharing an amazing 5-star review with us!
We're so happy you enjoyed your first visit and found some high-quality items! We appreciate your kind words about our team member's helpfulness and shall surely let them know of it!
We hope you keep shopping with us!
Kind Regards,
Sanjeet
My second purchase from Designer…
My second purchase from Designer Exchange & I am thrilled with my purchase
My goods arrived promptly, well packaged & the quality was excellent
5 stars
16 June 2026
Reply from Designer Exchange UK
Hey Mrs Hague,
Thank you for sharing an amazing review with us.
We are delighted to hear you are thrilled with your second purchase! We appreciate your kind words about our prompt delivery and excellent quality.
We hope you keep shopping with us!
Kind Regards,
Sanjeet
Had a lovely man called Andrew who…
Had a lovely man called Andrew who helped me with the process geting the bag valued and geting me on the WhatsApp group will definitely be returning
24 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Kay,
Thank you for sharing your feedback and for rating us 5 stars :)
We are absolutely delighted to hear that Andrew made the valuation process so smooth and got you all set up on our WhatsApp group.
We take great pride in making our processes as seamless as possible for our clients, and your kind words will be proudly shared with Andrew and the rest of the team. We look forward to your next visit!
Regards,
Jesica
Awesome company, staff and products
Awesome company, amazing staff. I went in not thinking I’d find anything I liked, but left wanting it all. The members of staff listened to me, matched products to me and my lifestyle. The best experience of customer service I have had in the Region. Go check it out for yourself, you won’t regret it
19 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Michael,
Thank you for sharing your feedback and for rating us 5 stars :)
We are delighted that our team was able to provide you with such an exceptional level of customer service.
It is always our goal to understand our customer's individual needs and match them with products that complement their lifestyle perfectly. Your high praise means the world to our staff, and we look forward to providing you with the same outstanding experience on your next visit.
Regards,
Jesica
I had a wonderful experience at…
I had a wonderful experience at Designer Exchange Manchester, all thanks to Payge! She is an incredibly professional, dedicated, and experienced advisor. Her expertise made everything so easy and enjoyable. Highly recommended!
1 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Kelvin,
Thank you for sharing your feedback and for rating us 5 stars :)
We are absolutely thrilled to hear how much you enjoyed your visit to our store. We’re so glad that Payge was able to make your experience so smooth, easy, and enjoyable.
Enjoy your new purchase, and we hope to see you in-store again soon!
Regards,
Jesica
Exceptional customer service
Exceptional customer service, my order was ready to pick up in store and was as described online.
20 June 2026
Reply from Designer Exchange UK
Hey John,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with our service. It’s great to know that your order was ready for collection and that the item matched the description provided online.
Thank you for choosing us, and we hope to welcome you back again soon!
Regards,
Anoushka
Andrew @ Birmingham store - superstar!
I had the great pleasure of dealing with Andrew at the Birmingham store today - so helpful & understanding! I had sent an email to the Knightsbridge store after visiting in April as a product I was after could not be located - sadly the Knightsbridge team had not replied after 2 months of waiting. Andrew kindly offered to personally contact the Knightsbridge store manager to help locate the bag & I had an email waiting in my inbox a couple of hours later saying they had located it in the Knightsbridge store. Bravo Andrew, I could not have asked for a more efficient response! If only I lived nearer to the Birmingham store, I'd be visiting every week! What a credit to the company, thank you so much!
23 June 2026
Unprompted review
Reply from Designer Exchange UK
Hey CeeGee,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear about your positive experience with Andrew at our Birmingham store. It’s fantastic to know that he was able to assist you and go the extra mile to help locate the item you were looking for.
We hope to welcome you back to our Birmingham store again in the future!
Regards,
Anoushka
Do not sell here
I used to sell here all the time, when Jon-quill ran the desk it was great. She use to tell me very clearly what to expect next and how long things would take. If I left something to be priced she would email the following day, She worked magic if I ever had an issue, she could find me the answer right then and there, and I never had any problems. She was worth her weight in gold, so much so I used to wait so that I could see her and not anyone else. She also used to handle any issues I had when I bought something.
Now she has left, I am waiting over an hour to see staff who don't know their head from their tale. They can't find my items, they don't tell me how long things take and hide information from me, some manager told me the wrong information and I have had no end of problems. Because of this, I will not be bringing any more stuff in. I simply do not trust them.
18 June 2026
Unprompted review
Reply from Designer Exchange UK
Hey Mrs R.H,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your recent experiences have not matched the level of service you previously received. We truly appreciate you sharing your positive feedback about Jon-quill and the support she provided. We’ll be sure to pass on your kind words and recognise the excellent service she delivered.
We also apologise that your recent visits have not met your expectations, particularly regarding waiting times, communication, and the handling of your items. We understand how important it is to receive clear updates and a smooth experience when visiting our stores.
We will share your feedback with the relevant team so we can review this and continue working towards improving the service we provide.
We would be happy to look into this further for you. Could you please contact us via our support page (https://tinyurl.com/y7ssbhpp) and provide the date and time of your visit, along with the details of the items involved? Once we have these details, we will be happy to investigate this for you.
Thank you again for taking the time to share your feedback.
Regards,
Anoushka
Came in to store today and was served…
Came in to store today and was served by Andrew. Lovely experience would definitely recommend
23 June 2026
Unprompted review
Reply from Designer Exchange UK
Hey Helen,
Thank you for your lovely feedback.
We’re delighted to hear that you had such a positive experience in store and that Andrew was able to assist you. We’ll be sure to share your kind words with him.
We look forward to welcoming you back again soon!
Regards,
Anoushka
Reply from Designer Exchange UK
Hey Customer,
Thank you for your kind words.
We’re pleased to hear that you had a positive experience. We always strive to provide the best possible service and appreciate you taking the time to share your feedback.
Hope to see you again!
Regards,
Anoushka
Kenya was helpful
Lovely service from Kenya she was helpful and friendly…..a great choice of luxury items
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Lydia,
Thank you for your lovely feedback.
We're delighted to hear that Kenya was helpful and friendly and that you enjoyed your experience with us.
We appreciate your kind words and look forward to welcoming you again.
Have a great day.
Regards,
Richa
Amazing
Amazing! I have been to the Newcastle one and everything about the experience has been worth it, Louis was so kind and helpful and the team joined it on my experience! Perfect! ☺️
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Layla,
Thank you for your lovely feedback.
We're delighted to hear that you had a good experience at our Newcastle store and that Louis was kind and helpful.
We appreciate your kind words and look forward to welcoming you again.
Have a great day.
Regards,
Richa
Popped in today with a query and Kenya…
Popped in today with a query and Kenya was more than happy to assist! She was really friendly and helpful and pointed me in the right direction straight away
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Paige,
Thank you for your lovely feedback.
We're delighted to hear that you had a good experience and that Kenya was able to assist you with your query.
We appreciate your kind words and look forward to welcoming you again.
Have a great day.
Regards,
Richa
So helpful and friendly
So helpful and friendly. Excellent service. Thanks Louis Caitlin and Alisha
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Lucy,
Thank you for your lovely feedback.
We're delighted to hear that you had a good experience and that Louis, Caitlin and Alisha were able to assist you.
Have a great day.
Regards,
Richa
Kenya and team always very friendly …
Kenya and team always very friendly and all the hand bags are so so beautiful.
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Kylie,
Thank you for your kind feedback.
We're delighted to hear that Kenya and the team were friendly and that you enjoyed our beautiful handbags.
Have a great day.
Regards,
Richa
Rebecca is amazing and very…
Rebecca is amazing and very accommodating!!
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Katherine,
Thank you for your kind feedback.
We're delighted to hear that you're pleased with the assistance from Rebecca.
Have a great day.
Regards,
Richa
Lovely store with great service
Lovely store. Louise is super helpful and I always have great service whether I end up buying or not. I didn’t purchase on the this occasion but the store had lots of bags to choose from.
19 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Sophie,
Thank you for your kind feedback.
We're delighted to hear that you're pleased with the assistance from Louise and your experience in our store.
We look forward to seeing you again soon.
Have a great day.
Regards,
Richa
Came in after a while as I want to sell…
Came in after a while as I want to sell some stuff and got served by lady called Kenya.
She is a an asset to your company, very polite, knowledgable and customer friendly. Will be back!
22 June 2026
Unprompted review
Reply from Designer Exchange UK
Hello Manj,
Thank you for your kind feedback.
We're delighted to hear that you're pleased with the assistance from Kenya.
We look forward to seeing you again soon.
Have a great day.
Regards,
Richa
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