Hi there I am very upset that you will no longer be making your clothing avalible in the UK. In fact I feel let down after having been a constant customer taking the time to browse your items and spe... See more
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See what reviewers are saying
Fashionable yet functional. The designs and fabrics are perfect for my life style. My Bonaparte dresses are the best ever combining easy care with flattering shapes and styles. They are also wonderful... See more
Bon'A Parte clothing is distinctive and stylish and I've now got quite a few of their items in my wardrobe. My only slight gripe is that delivery does take a bit longer than some other on-line clothi... See more
Love shopping at Bon A Parte as there is always something that catches my eye.. Would order more but delivery can be up to 2 wks which is far too long in today's online shopping environment... If they... See more
Company details
Written by the company
For more than 25 years BON'A PARTE has been designing fabulous fashion clothes for the entire family. A strong Scandinavian design tradition forms the basis of our company as we transform the hottest fashion trends into unique collections which you can only get from us. Our collections offer you endless combinations to mix and match. It only takes a few adjustments to dress the individual outfit up or down and create a whole new look. Quality is of crucial importance to BON'A PARTE, especially when it comes to the quality of our design, materials, cuts and details.
Contact info
Greenford, UB18 8NL, United Kingdom
- 0844 855 2312
- customerservice@bonaparte.co.uk
- uk.bonaparteshop.com
One of the best clothing stores in the UK with great staff and a great service
Hi there I am very upset that you will no longer be making your clothing avalible in the UK. In fact I feel let down after having been a constant customer taking the time to browse your items and spending my money with you.
I just went to your on line store and a message stated that you had left the UK well thanks for that and thanks for letting me know!
23 November 2014
Unprompted review
Too too slow.
Both delivery and return takes ages. I returned a garment two weeks ago and still haven't received a refund
26 September 2014
Unprompted review
Reply from BON'A PARTE
Dear Julie,
Thank you for your review and for addressing the matter of the returns to us.
It normally takes 2 weeks But if it is more than 2 weeks ago, please send an E-Mail to customerservice@bonaparte.co.uk containing the 13 digit receipt number from Royal Mail.
Kind Regards
Bon'a Parte customerservice
Inge-Lise Jensen
Telephone sales needs training on technology
I wasted time and money trying to order by phone. Sales staff totally inexperienced. Ordered online instead where the system was straight forward.
Bonaparte needs a freephone number and accept PAYPAL as form of payment.
Quality of their goods are excellent
Star reflects telephone experience
5 September 2014
Unprompted review
Reply from BON'A PARTE
Dear Ms. Shirley,
Thank you for your review and for addressing the matter concerning our order line. Obviously we are sorry that you have reactions towards our order line.
We can assure you that your information has been forwarded to the staff responsible hereof within Bonaparte.
Please note that we do have a freephone and the number is: 0129 889 0802.
In regards to PAYPAL we have forwarded the inquiry to our marketingdepartment.
We sincerely apologize for the lack of service at our order line.
We look forward to receiving and despatching an order to you in the nearest future.
Kind Regards
Bon'a Parte customerservice
Charlotte Olesen
Excellent quality and service
No complaints at all website is easy to use, good sale items, delivery spot on and clothes are great.
4 September 2014
Unprompted review
Great value and good quality goods
The sale items arrived well packaged and were very much what I expected from the pictures online. The sale prices were excellent and good value. The only issue was delivery which took longer than stated when the order was placed but still was within 7 days. Overall well pleased with my first order and will use again.
20 August 2014
Unprompted review
Always happy with my purchases
Everything I have had from this company has been excellent. The quality is superb and I have had some amazing bargains in the sale. My favourite item of this summer was bought from Bon a parte!
7 August 2014
Unprompted review
Stylish little number!
Lovely to find a pure cotton top. In my opinion the lace just adds a bit of fashionable style. Good fit although I haven't worn it yet. It should be perfect for autumn.
1 August 2014
Unprompted review
beautiful clothes that set them apart from other retailers
I would highly recommend Bonaparte clothing.The styling of the tunics are great which I can team up with either leggings or jeans depending where iam going.I love the bright colours and patterns on the clothing.I also have jackets ,coats and boots from Bonaparte which I find are slightly different from the main street shops and just love them.I would say that 95% of my wardrobe is from Bonaparte.It is very easy to place an order online or by phone.What can I say this is my favourite clothing shop just glad that I found it please carry on the good work.
1 August 2014
Unprompted review
good and prompt service
it was good service but there was a problem with my card and they canceled the order. It would have been nice to ask me to look iinto the mattter
1 August 2014
Unprompted review
Reply from BON'A PARTE
Dear Sanet,
Thank you for your review.
On the 11th of July we sent you an email informing you that we were not able to obtain authorisation to draw the money from your credit card and kindly asked you to please contact your banc and subsequently place the order again.
Most of the times the credit card payment is denied due to the fact that we are a danish company and it is an overseas transaction.
Please do not hesitate to contact us if we can be of any further assistance
Kind regards
Bon'A Parte customer service
Charlotte Olesen
Mixed
Was pleased with most of the items I ordered. One dress was different to the picture as it had a wide side opening not visible on the photograph. I tried to return it using the return address label supplied. The post office would not accept the parcel as they said the address was incomplete. I was unable to return the item. I tried it on again to see if I could get used to the wide side opening and as I walked past the door the dress got caught (due to the strange opening) and ripped. Now I am stuck with it as I most certainly cannot return a ripped dress. Neither can I wear it. It has put me off ordering on line. Also many items that I like are out of stock. Again this puts me off.
23 July 2014
Unprompted review
Reply from BON'A PARTE
Dear Tracy,
Thank you for your review.
The return address is a Royal Mail address which is located in an industrial area (an area belonging to Royal Mail).
We kindly ask you to please return the article in question for further evaluation within our quality control
Please send it to the following address:
Bon´A Parte Fashion Ltd.
Greenford
UB18 8NL
Please inform whether you wish to return the goods for refund or exchange for new items.
Also we kindly ask you to please inform us of the 13-digit reference number which you received from your Royal Mail Post Office when you handed in your returns?
We have credited your customer account with £2,50 for the return slip (which it will cost for you to send the faulty item back)
Should you have any further questions please do not hesitate to contact our Customer Services department, Monday to Friday 8am to 5pm on following phone number: 0844 855 2312
Kind regards
Charlotte Olesen
Bon'A Parte customerservice
Great bargains!
Just got some great bargains in the sale and free postage too! Delivery was within 3 days and my daughter and I were really pleased with our purchases. You don't find clothes like these on the High Street and the unique designs are always admired.
16 July 2014
Unprompted review
Poor customer service
I have placed a number of orders with Bonaparte in the past as I like their clothes and find them good value. However, I find their customer services disappointing and when I send them feedback they ignore this and do not bother to reply. My sister who lives in Denmark tells me this is quite typical of Danish companies like Bonaparte but here in the UK I expect better.
My recent complaints are as follows. I placed 2 separate orders with the company and on both occasions received an order acknowledgement stating items were in stock and would be despatched within 3-5 days. Several days later I received another order confirmation stating the order would not be despatched for 8-10 days and, furthermore, two of the items ordered were not now in stock. This system of providing inaccurate information is misleading and caused me considerable inconvenience. Disappointed in this service and lack of response from Bonaparte.
15 July 2014
Unprompted review
Reply from BON'A PARTE
Dear Mrs. Mersh,
Thank you for your review.
Please believe that it is not our intention to lose customers through poor service. On the contrary satisfied customers are more important to us than anything else.
Dear Mrs. Mersh,
Thank you for your review.
Please believe that it is not our intention to lose customers through poor service. On the contrary satisfied customers are more important to us than anything else.
We are sorry to hear that you have not received any information regarding your inquiry to us. Every email which we get are answered within 24 hours, if you should not have received an answer to your inquiry it may be because we have not received your email (spam, typing error in the address etc.)
Please bear in mind that the sales receipt is only a temporary confirmation that your order went through our system correctly and the correct confirmation of delivery time and stock availability will not happen until you receive our order confirmation due to the fact that we then have had a connection to our stock and can confirm that the item is in fact still available. We are currently working on improving our system and apologize for any inconvenience caused in this respect.
We have exchanged courier services and are now shipping with DHL Worldwide this means that you can have your parcel, if the goods are available, within 4-5 days after placing your order with us.
We apologize for any inconvenience caused in this respect and can assure you that this are our top-priority.
We thank you for your interest shown in BON’A PARTE clothing.
Dear Mrs. Mersh,
Thank you for your review.
Please believe that it is not our intention to lose customers through poor service. On the contrary satisfied customers are more important to us than anything else.
We are sorry to hear that you have not received any information regarding your inquiry to us. Every email which we get are answered within 24 hours, if you should not have received an answer to your inquiry it may be because we have not received your email (spam, typing error in the address etc.)
Please bear in mind that the sales receipt is only a temporary confirmation that your order went through our system correctly and the correct confirmation of delivery time and stock availability will not happen until you receive our order confirmation due to the fact that we then have had a connection to our stock and can confirm that the item is in fact still available. We are currently working on improving our system and apologize for any inconvenience caused in this respect.
We have exchanged courier services and are now shipping with DHL Worldwide this means that you can have your parcel, if the goods are available, within 4-5 days after placing your order with us.
We apologize for any inconvenience caused in this respect and can assure you that this are our top-priority.
We thank you for your interest shown in BON’A PARTE clothing.
We are sorry to hear that you have not received any information regarding your inquiry to us. Every email which we get are answered within 24 hours, if you should not have received an answer to your inquiry it may be because we have not received your email (spam, typing error in the address etc.)
Please bear in mind that the sales receipt is only a temporary confirmation that your order went through our system correctly and the correct confirmation of delivery time and stock availability will not happen until you receive our order confirmation due to the fact that we then have had a connection to our stock and can confirm that the item is in fact still available. We are currently working on improving our system and apologize for any inconvenience caused in this respect.
We have exchanged courier services and are now shipping with DHL Worldwide this means that you can have your parcel, if the goods are available, within 4-5 days after placing your order with us.
We apologize for any inconvenience caused in this respect and can assure you that this are our top-priority.
We thank you for your interest shown in BON’A PARTE clothing.
Kind regards
Bon'A Parte customerservice
Good quality and even better sale prices
This is my second purchase from Bon'a Parte. The order was processed without any issues and my purchase arrived in reasonable time.
7 July 2014
Unprompted review
Too Slow
Site is very slow to navigate and order from.
Delivery of goods is also slow takes between 7 and 10 days.
2 July 2014
Unprompted review
Reply from BON'A PARTE
Dear Mrs. Berrow,
Thank you for your review.
We are pleased to inform you that we have gotten a new delivery partner DHL. When you place the Monday the item would be with you Thursday (if all items are on Stock) and Tuesday will be delivered Friday and so on.
We thank you for your interest shown in BON'A PARTE clothing.
Kind regards
BON'A PARTE customerservice
i.A. Charlotte Olesen
EYECATCHING CLOTHES
I have made several purchases from BON'APARTE and am always pleased with the service I receive. I am constantly asked where I get my fashion from when wearing my purchases and the quality is very good. If on occasion I have had to return goods they have credited me promptly.
2 July 2014
Unprompted review
Great clothing but delivery could be faster
Bon'A Parte clothing is distinctive and stylish and I've now got quite a few of their items in my wardrobe. My only slight gripe is that delivery does take a bit longer than some other on-line clothing companies (eg, Next and M&Co) so if they could speed that up it would be perfect!
2 July 2014
Unprompted review
Good quality, contemporary styles but have to wait too long!
Love shopping at Bon A Parte as there is always something that catches my eye.. Would order more but delivery can be up to 2 wks which is far too long in today's online shopping environment... If they want to be serious contenders in the UK competing with Boden and the like then they have to get a UK based warehouse ....
26 June 2014
Unprompted review
When things go wrong they really do
We were away for a few days and our parcel was not left. I tried very hard to contact the delivery people with no luck. They kept saying on a recorded message that after three tries they send the parcel back. I only had two cards so hopped all would be resolved. No such luck. They have run out of the lovely t shirt so I am left with a refund.
I love their products, so it will not put me off, but I wish I could have talked to someone to rearrange delivery as you can with other carriers.
26 June 2014
Unprompted review
Stand out from the crowd in Danish Designer fashion.
I can get cute tops & comfy sexy dresses from Bon a Parte. They are a little bit boho, which I love. I wish they were a bit cheaper, but I find lots of bargains in their sales.
25 June 2014
Unprompted review
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