UK Timber Limited Reviews 

3,560
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, noting they are as promised and of excellent quality. The service is consistently described as professional and efficient, with many appreciating the helpful and polite staff and drivers who ensure prompt delivery. Ordering and collection processes are often highlighted as easy and efficient, with quick turnaround times. However, some customers also noted significant concerns regarding product quality, with timber arriving bent, damaged, or having incorrect dimensions and defects like knots, splits, or warping. A few other people also felt that there were occasional issues with order accuracy or delayed deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the excellent quality... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the good quality of oak,... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt delivery and excellent... See more

Order

Customers had positive experiences with order, often finding the website easy to use and the ordering process... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more

Rated 5 out of 5 stars

Thank you to Taylor for taking both our orders over the phone . Polite and very professional dealt with it quickly and had it delivered very quickly for us. we had 18 sleepers delivered 6 1st then 12... See more

Rated 5 out of 5 stars

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Alway... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,560)

123 reviews in the last 12 months

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Rated 4 out of 5 stars

Online ordering was clear

Online ordering was clear and delivery target exceeded
In the end arrived earlier than initially promised.

Driver called me and we arranged to put load on street directly outside of house. After a tough week finishing off the job looks great.

Only issue was with 2 of the 32 sleepers being well below what I expected for grade 2. Have found a home for them but not on the intended job.

16 June 2025
Rated 5 out of 5 stars

Couldn't fault

Bought from UK Timber a few times for a DIY renovation and couldn't fault them, they had advised me of my delivery with plenty of notice and I'm walking away knowing hell of a lot more than I did coming into the project.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Lovely oak

As a joiner, I have been working with timber and building structures for quite some time…

I must say, the THA Oak I received and had delivered was bloody gorgeous!

Hats off to the sawyer. He clearly knows what he’s doing

30 May 2025
Unprompted review
Rated 5 out of 5 stars

UK timber manufactured our bespoke…

UK timber manufactured our bespoke doors, wall units, ottomans and also our staircase. We have always been extremely satisfied with the quality of their products and their ability to create quality oak furniture from the ideas we provide.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

UK Timber offer a good selection of…

I was looking for some cladding for a garden room and UK Timber were offering a good selection of materials and styles to choose from. The sales team were helpful in advising an affordable option and delivery times were very reasonable. I have recommended them to friends and family looking for timber.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

A lot of delay in delivery - NOT RECOMENDED

However it was agreed a month before delivery date and the payment was done 2 weeks before expectation of delivery the company fail delivered it on time. Moreover it was a week (6 days) delays. If you need delivery on time it is HIGHLY NOT RECOMENDED company. My company lost a lot of income due to them delays. However I asked for any compensation I received negative feedback

4 June 2025
Rated 1 out of 5 stars

Incompetent production management

Will, Mike and Anastasia were very patient and informative, transport did their best but were constantly being let down buy production management.
I think it's now 5 weeks since I expected my order to be delivered within 10 days as promised, with a number of promised deliveries being cancelled at last minute.
This incompetence has cost me my guys who have moved on to other jobs as there was no work to be done for a good portion of this 5 weeks and my job still does not have a roof as I'm trying to finish the job on my own whilst still waiting for the final delivery.

11 June 2025
Rated 5 out of 5 stars

Excellent & friendly service and very…

Excellent & friendly service and very quick delivery. Having seen some of the previous reviews from some time ago I was a bit unsure about placing the order but my fears were unfounded. I cannot fault the efficient service and what’s more the delivery driver actually positioned the pallets in my garage.

3 June 2025

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