Uglecare Reviews 6,288

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Quick Delivery. Price is also cheaper compared to others, in most of the case. Certain products are priced more. Discount coupons can be given to regular customers

Company replied

Rated 5 out of 5 stars

Super happy with my order. Easy to navigate and make a purchase on their website, got the cheapest price for my products with ugle apoteket. It took some days more than usual to receive it but i... See more

Rated 5 out of 5 stars

I receive the items I used to buy in this shop and I very satisfied. I like operativeness how fast the shop sending it, I liek the price and quality still very good!

Rated 5 out of 5 stars

Good prices and fast delivery! We're buying our baby's formula from Ugleapotek since he was born, the cheapest price we found online and 2 to 3 days after we get what we ordered.


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4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Quick Delivery

Quick Delivery. Price is also cheaper compared to others, in most of the case.
Certain products are priced more.
Discount coupons can be given to regular customers

5 April 2026
Uglecare logo

Reply from Uglecare

Dear Mukesh,

Thank you for your message.

We’re very pleased to hear that you are satisfied with our fast delivery and competitive prices on most products. We also appreciate your feedback regarding pricing on certain items and your suggestion about discount coupons for regular customers. We will take this into consideration for future improvements.

Thank you for shopping with us.

Kind regards
Ugleapo

Rated 1 out of 5 stars

Parcel lost and no one cares

09.01.2026 Today is 09.01.26 afternoon. I ordered something from PHARMACY on 26.12.25. It has NOT yet arrived, somewhere between UGLEAPOTEK and their preferred courier DAO.

I placed order on 26-December, to be delivered by DAO. Not coming as expected, so I checked tracking number on 03-January. It was sorted wrongly on 31-December but no more updates. I called on 03-Janaury and first upon my call status updated to started investigation (what if I didn't call???) I wrote mail to Ugleapotek on 04-Janaury asking to escalate, no answer.
I called DAO customer center again 05-January, waiting in very long queue. Agent told me that they still have 10 business days to search for my lost package.
Now I have to wait 2 weeks for DAO, if not delivered reordering it with perhaps new price and wait again for DAO..... But neither Ugleapotek nor DAO cares.

5 January 2026
Unprompted review
Uglecare logo

Reply from Uglecare

Dear Customer,

Thank you for your message. We understand your frustration and are sorry for the inconvenience caused by the delayed delivery.

Unfortunately, once a parcel has been handed over to the carrier, we have no control over the transport process. We also do not automatically receive notifications when a parcel is delayed or temporarily lost by the courier. This is why the investigation with DAO was initiated when the issue was identified.

When placing an order with us, you accept the courier’s delivery terms and conditions. In this case, DAO operates with a search and investigation period of up to 10 business days, and this timeframe applies regardless of the sender or recipient.

As soon as the parcel appeared to be missing, we were prepared to offer a replacement shipment. However, before this became necessary, DAO located the parcel again, and it re-entered the delivery process. For that reason, there was no need to send a new package.

We understand that waiting is inconvenient, especially when an order is time-sensitive, but the process must follow the carrier’s procedures. Should the parcel ultimately not be delivered, we will of course handle the matter accordingly.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Super happy with my order

Super happy with my order.
Easy to navigate and make a purchase on their website, got the cheapest price for my products with ugle apoteket.
It took some days more than usual to receive it but i can understand with black friday and all.

5 December 2025
Rated 5 out of 5 stars

Like this shop

I receive the items I used to buy in this shop and I very satisfied. I like operativeness how fast the shop sending it, I liek the price and quality still very good!

1 November 2025
Rated 5 out of 5 stars
Uglecare logo

Reply from Uglecare

Dear customer,

Thank you for your review!

We’re glad to hear that you were satisfied with both the price and the fast delivery.

We look forward to help you again with your next purchase.

Kind regards,
Ugleapoteket

Rated 4 out of 5 stars

Good Service and variety

Good Service and variety

26 August 2025
Uglecare logo

Reply from Uglecare

Hi Suraiya,

Thank you for your review! 😊
We’re glad to hear that you’re happy with our service and the variety of products we offer. We look forward to your next order!

Best regards,
Ugleapoteket

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy ordering

24 August 2025
Uglecare logo

Reply from Uglecare

Dear Ewa

Thank you so much for the 5 stars. We’re happy to hear that you found the ordering easy and the delivery fast.

Best regards,
Ugleapoteket

Rated 5 out of 5 stars

Great products and services

Great products and services

4 April 2025
Uglecare logo

Reply from Uglecare

Dear Muhammad

Thank you so much for the 5 stars. We’re very happy to hear that you are satisfied with both our products and our service.

Best regards,
Ugleapoteket

Rated 1 out of 5 stars

The order from Monday wasn't processed until Thursday..

Bad customer service.

24 July 2025
Unprompted review
Uglecare logo

Reply from Uglecare

Hi George,

We’re sorry to hear that you’ve had a negative experience with our customer service, that’s certainly not what we aim for.

If you've tried to reach us without getting a response, please email us directly at Kundeservice@ugleapotek.dk
We respond to all inquiries and will make sure to assist you as soon as possible.

Best regards,
Ugleapoteket

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