UGG Reviews 

Do not buy from Ugg Originals. I purchased these slippers and they split within 2 weeks. I have tried to get a refund or replacement but they have ignored me completely. Horrible behaviour and a poorly manufactured product.

I have bought two pair of UGG mini in the past 12 months.
The first pair the tabs on the back had split causing a hole in the back of the boot, poor quality rubbish.
The second pair after cleaning 2 small marks of each boot with their own branded cleaning kit my UGGs are now ruined. I explained to customer service the boots had been purchased from JD Sports and the kit from them. Firstly the told me to take them back to exchange them (I was out of the exchange period), I was then told to go into JD and ask them to demonstrate how to clean them correctly with their own branded kit that they don’t sell. Obviously I’m not going to make a fool of myself and actually go into JD and ask them to give me a demo!
My boots are now discoloured with various white patches all over them, despite following the instructions on the UGG website.
I argued that I had correctly followed instruction etc etc. I was then told I should have tested a small area first… great giving me that information after the event!!

Ugg Refuses to Refund after returned Boots are lost in Royal Mail Network.

In accordance with Ugg's return policy, I initiated and printed off a postage label from their website. I repackaged boots in the original packaging and attached the postage label.
I took the boots to the post office and OBTAINED proof of posting / tracking number.
A week later I checked the Royal Mail tracking service which stated "item was posted at Parcelshop, a Royal Mail site on 7.1.25. More information will be available as it travels through our network".
Since this time, no further updates have been added by Royal Mail on their tracking service.
I have been in constant liaison with Ugg who refuse to refund the cost of the boots - stating Royal Mail has told them the item (boots) never entered their network!
I have also been in touch with Royal Mail (personal and business) customer services who state the item did enter their network as it was registered on their tracking service. Furthermore Royal Mail has charged Ugg for postage.
Ugg refuses to put a claim in with the Royal Mail for the lost item and because postage was paid by Ugg (they are an account holder with Royal Mail) it is not possible for me to claim through the Royal Mail.
Ugg's emails have been abrasive and sharp, there is no customer care or willingness to follow up and try to rectify this matter. There is no one point of contact, no telephone number to speak to someone in person, no way of escalating complaint. They are refusing to accept proof of posting and screen shot of the Royal Mail tracking service page that shows the item was returned to QUOTE "a Royal Mail site..."

Pls think twice before buying from Ugg. They are horrendous. I will never buy from them again.

If I could leave NO stars I would! Parcel was supposedly delivered to a pick up shop. Went to collect, 23/12, to be told there was no parcel. Lots of back and forth emails as there is no contact number so be prepared to be fobbed off constantly as the “agents” all hide behind a keyboard using AI for their responses. Parcel is confirmed by Ugg as missing and yet they are apparently waiting on DPD to do a further investigation which takes 6 working days everytime!
Here we are today, 30/01, almost 6 weeks later and still no refund received! I will be taking my complaint to the higher powers but please be warned before buying online as should there be a problem, you’ll get no where fast and the whole process will cause nothing but frustration for you!

Genuinely awful and would not recommend.
Stupidly I spent £90 on UGG slippers from UGG direct. They lasted 6 months (only worn in cold months) £90 slippers should not show signs of gross wear and tear with such little use.
Ugg only offers a 12 month guarantee. I was just over this when I made contact sighting the Consumer Goods Act (which they ignored).
Insultingly UGG refused refund/replacement and offered a discount code on another pair !
Their customer service is appalling.
For premium goods I expect a premium service, which they do not offer.
I advise anyone not to buy UGG products as the customer service is just not offered.
My friend bought a Jack Wills copy of UGG slippers for less than £20 and they have lasted longer than my £90 Ugg pair.
Do not waste your money on a company who are not interested in consumer issues or offering a good service.

£90 slippers within 2 weeks started splitting, numerous emails with their Customer Services and sent photos 3 times, as per their instructions never heard another word from them apart from an email to ask me to review their Customer Services? they haven't resolved my issue no Live Chat, no way of lodging a complaint, I did review (bad) on their website a week ago but still no response, clearly they don't care about their customers I cannot count the amount of boots, trainers and slippers I have had from UGG never had a problem with quality before

Really poor quality chinese made ripoff of an original Australian shoe.

Bought some low men’s UGGs boots and the material was poor quality and quickly deteriorated, they only lasted six months and then fell apart.

Do not buy from this shameless company profiteering from a monopoly.

Disgusted at the rip off of the original brand. Have some decorum

If you really want Ugg merchandise please buy from a third party retailer. They allowed me to select delivery to DPD pick up locker but DPD said their is a note that parcel cannot be left in a locker and I must contact them to get the address changed. They do not have a Custer service number, their live chat never works and no one has responded to the customer service email after 1 week. I have reached out on instagram and Facebook messenger. No one responded on instagram and the Facebook team told me they will forward my issue to the customer service team via email. I ordered 1 pair of trainers 11 days ago and still no trainers or refund and no response from Custer service.

Selling fake boots and thinking they are something that tehya re not. Bad company, bad ethics, bad service. Thank you, will never shop again 👍🏻

This company sells fake UGG boots and always has. The real company is Australian and they’ve used underhand tactics to steal the identity of the original company. Disgusting.

Awful service. Been waiting weeks for my return money after its been received by them. Can't speak to anyone or even email. Will never buy again.

DON’t ORDER ANYTHING FROM THIS SHOP!! THE ORDER NEVER TURNED UP, HELP DESK DOESN’T RESPOND AND YOU AND THEY DO NOT HAVE ANY IDEA WHERE YOUR ORDER IS.. THE WORSE CUSTOMER EXPERIENCE I EVER HAD. HORRIBLE.

Ordered UGG for a Christmas gift, after still not being shipped on the 26th (12 days after the order) I tried canceling the order. Got zero response until 01/08 which I was told to send them back at my cost of shipping. Also they were taking a restocking fee, so in total I would have gotten a $10 refund on $200 order. This company is a complete rip off and scam!

Horrible company with no ethics !! Waiting for my order that I paid for a next day deliver for nearly one week now with no correspondence or updates from these nasty ppl, it’s frustrating and all I want is a refund so I could go somewhere else and buy boots !!!!
Disgraceful and horrible customer service !!! JUST REFUND ME MY MONEY !

Ordered pair of boots for my daughter who’s usually a size small . When just arrived they was very small . After reading these reviews I did panic thinking I wouldn’t get money back . I returned the boots and received my money in a week

Similar to others. I ordered UGG slippers on the 19th December for next day delivery to a DPD point. DPD point was apparently full and the goods were not been delivered after many calls to DPD and UGG no attempt has been made to deliver them since. UGG customer service centre sends automatic responses.and fails to grasp the issue. They won’t cancel the order and have no ability to have DPD to deliver the parcel which has shown on the tracking ap as being stuck at a depot. I would normally order from Selfridges or John Lewis and given stock availability ordered directly from UGG but would not do so again.

UGGS type F8811EQ Men's boots. Bought long time ago, not worn often because of limited functionality.

+ nice looking, well fitting / enough foot&heel support, solid
- judging by the soles and the fur lining, you would expect these to be good winter boots. However:
1 - poor grip (compared to other boots and shoes in my possession) soles slide dangerously on thin snow patches, only grip in thick snow !
2 - fur lining does not enclose the feet only ankle
3 - not waterproof !

In short I think UGGS are more a fashion thing than a real functional boot !

I read with dismay of the previous reviews of parcels going missing and lack of response or responsibility from Ugg customer services.

Unfortunately, my daughter and I have had an extremely disappointing response from UGG customer services regarding a pair of Ugg boots (given as a birthday present to my daughter by her friends) which we sent to UGG to exchange for a smaller size. We had posted them via the post office with the return label they emailed to us and have proof of posting. We also had a receipt for the goods. A few months passed with them saying they hadn’t received the goods, then they said they were investigating the matter. Then they emailed that they “can confirm this has been fully investigated by DPD who have confirmed some discrepancies with the details of your return.” So basically they are not giving any real explanations or accountability. Shocking customer service. I would avoid this company or buy anything at your peril. Only buy directly from the store if you can return or exchange it at the store if needed.