uDiscover Music Reviews 109

I got my stuff finally, so I am updating the review! Packaging pretty good actually so that’s a plus. But otherwise….Yup, same as everybody else here. Sucks. Their website is full of awesome cool stuff at decent prices, who in their right mind thinks they have any of this stuff in stock? Easy to get sucked in. They charge your card as soon as you place the order, then they go find your stuff “eventually”. No communication, and delivery dates are all computer generated, when you click on your order, it just adds a week! Bricks and Mortar or die. F@&k these guys. Just like Funko Popsonline….

Ordered a Christmas album in November, and the website said it would arrive early December. Once it shipped (two weeks later), the estimated delivery date was January 4. I contacted the company to see if I could cancel because I wouldn't need a Christmas album in January, and they wouldn't cancel since it had shipped. They told me to refuse the delivery upon arrival (lol) On January 4, the album was marked as delivered but nowhere to be found. I once again, contacted the company. I was told I would receive a full refund. Two weeks later, I received a follow-up email stating that the previous email was incorrect, and I needed to file a claim with a third-party insurance company. I emailed back for clarification, and did not receive a response for three more weeks, and when I did, it was just a copy/paste of the same email stating I needed to go through a third party. Absolutely ridiculous.

Stay CLEAR of this company.
I placed an order with them on Dec. 16, 2023 for 2 sets of a Paul McCartney 3x3 album
I received an email that I would receive it in early January and I have yet to receive my order. Upon trying to contact this company, ALL that I get is an email stating that they will look into it This has gone on for a week without ANY clarification Red Flags. BEWARE of these FRAUDSTERS

How can they run a business?
DO NOT ORDER FROM THEM !
I ordered on Nov19... they took my money but
never delivered... the date to ship keeps changing..
today was Jan 5 delivery... I reached out to them
and was answered once... but nothing came of it...

Purchased $60 worth of items from them. Was told the items were going to be delayed and was given the option to cancel the order. I cancelled the order and was told I'd receive a refund in 3-10 days. Over 2 weeks went by, not a word from them. Finally I file a dispute with my credit card, and they get back to me nearly a month later saying they won't deal with me until I close the dispute. Still haven't gotten it resolved. I highly recommend NOT purchasing from their site.

They’ve basically stole $60 dollars from me. I made a purchase and they’ve been pushing the shipping date back for months now and haven’t responded to me at all when i tried reaching out to them.

Album arrived bent,
and customer service is borderline unreachable

Like everyone else not happy. Ordered something on October 24, 2023. Still waiting-ship dates keep shifting. I am going to my credit card company to dispute the charge because they never respond. Scammers don’t order from them.

Worst service I've ever experienced. Delay after delay, no real communication and selling stuff they don't even have stock of. They've already cost me the chance at one release and have delayed another shipment by over a month. Have tried to cancel but they will not respond!

This is the worst place to order anything, if you try to return it they never respond to you they have one generic answer to all your questions

I purchased 2 copies of a limited edition vinyl of the Sundays (Reading, Writing). Was very happy to have found a place to buy them. They shipped via USPS (first mistake) and they wouldn't give me the albums because they shipped in two separate boxes and used only one tracking number. So the post office sent them back. I immediately emailed customer service and requested that they put them in one box and send back to me.

Their CS is so awful. It took 3 or 4 days to get a response from them and all they did was ask me what I wanted to do. I ALREADY REQUESTED THAT THEY SHIP IT BACK TO ME IN ONE BOX. So I told them AGAIN what I needed them to do. 4 days later, I get another response from them telling me that they are out of stock! And of course it's limited edition so they won't be getting any more. They asked if I'd like to pick out something else. NO! I want what I paid for.

Anyway... every three or 4 days they respond to email telling me that they can't do anything and they won't tell me why they didn't resend the package to me correctly to begin with. Just a terrible experience and I STILL haven't been refunded. DO NOT order from this company.

Pre-ordered the limited edition green vinyl of Paul Weller - Wild Wood with a release date of 14/10. The day arrived but I had had no dispatch confirmation. I could see on Twitter that other stores had it in stock so I was confused as to why I hadn't received anything.

I asked via live chat what was going on. Supposedly they hadn't had their stock come in yet. So why did every other store have it?

The worst thing is that clearly they knew this but couldn't be bothered to inform customers via a quick email. What dreadful customer service! Well, they've lost a customer. Will never order from them again.

The only redeeming feat was the live chat staff, who immediately offered a refund. I quickly reordered elsewhere.

I purchased a Let it Be picture disc from this website. It shipped, no problem. On receiving the vinyl, it is NOT a picture disc but a rerelease. Contacted them and was told that it was no problem, I would receive a prepaid return label. New service agent says no, I received the correct item according to the bar code. Still able to return but must pay for shipping. I have sent a picture of the listing. As a consumer, how would we know if the bar code was actually for a different product! Ridiculous! Would not recommend purchasing from there, customer service horrible!!!

I bought a Lana del rey Ultraviolence alt cover repress from here cause it was sold out everywhere else, it shipped the day it said it could and came the exact estimated arrival I was a bit worried hearing from these feedback of others getting stuff they didn’t order but mine came in perfectly and I would definetly buy again from then 10/10 experience

I should have read the reviews. I'm reviewing Canadian site. My purchase was supposed to have been shipped a week ago, but it hasn't. No updates from them. They don't respond to emails or communications. Atrocious customer service. Avoid at all costs.

No communication from this company at all. I received a cd of Frank Zappa Funky Nothingness from them and it was damaged. The outer packaging is bent, creased from shipping in a flimsy envelope, no protective cardboard to protect the gatefold case. I reached out Twice to them over a two week period with NO response. As a brand new item I expect it to be delivered undamaged. So, now I'm out $40.00 and a less than exceptable product. I am done with them. Had to give one star to make a comment, but they deserve NO stars. VERY disappointed, considering I have purchased a few times before and when I need them they ARE NOT There.

I tried to cancel my order literally one minute after ordering. Reached out to them at least thirty time. A few days later message me that it's on the way. I responded to the email that I didn't want this and how to get a refund. No response. Needless to say I received the order that I didn't want and never heard anything from them

Ordered 2 albums back in November 2022. Said was processing but never received tracking info. Had to get paypal involved and finally as of 1/20/2023 i received my order. Never got to actually talk to anyone when trying to check on order always got computer generated responses. Very bad experience. Giving 2 stars because i actually got the 2 albums i Ordered.

I've had no problems with this site. I like their sales and service. I've ordered over a dozen albums and a few CDs without problems. Regards, Bill

I reserved a vinyl in pre-purchase a month before its release. I added a second to mitigate shipping costs. After a month they inform me that it will be delayed a week. After that it was delayed another week. After they cancel it because they don't work with the company anymore, so 16 hours later than the email I canceled the second vinyl. Four days later they tell me that this is not possible, that it is too late to cancel, however, the shipping confirmation email arrives 12 hours later.
Therefore, apart from partially canceling a purchase already paid for a product already sold out that I could have bought anywhere else. They denied me the cancellation of the rest of it, forcing me to pay absurd shipping and customs costs.