All good Cleaning product is a bit difficult No instruction about which toothpaste to use.?
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought the udentalpro online and my bank account was deducted for $59 on Thursday 25 JAN 24 1826HR. Since then I have not heard at all from the company. At least there should be an acknowledgemen... See more
Company replied
Dont waste ur money on this u might as well put some toothpaste in your mouth swish it about and spit it out trust me a wastevof £50 oh and once u av tried and u realise it does nothing they will not... See more
Ordering was easy, the item arrived very quickly and was well packaged. Unfortunately the instructions were rather sketchy and I needed to request further details. However my email request was answer... See more
Company details
Written by the company
UDental Pro is a company specialising in the design and sale of products for oral and dental health. We offer innovative and effective products to improve our customers' daily lives.
Contact info
United Kingdom
- udentalpro.com
3.5
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do NOT waste your money please
Do NOT waste your money please! It's not what they say it is. It does not clean your teeth. You can't use ordinary toothpaste on it. If you buy it you'll, like me, end up with yet another useless gadget clogging up space. Plus you can get them for half the price elsewhere. Also important: although apparently you can return it within 30 days, you can only do that if it's unused. Well how can you tell whether it's any good if you can't try it?!
Don't be as gullible as I was please and don't waste your money!
22 February 2024
Unprompted review
No reaction after the order
The same as the latest review. After paying 59 EUR on the 18 of Feb 2024, I have not got any order confirmation so far.
The payment was made to the bank account number NL41CITI2032304805 UDental Pro
If this is not scam, please kindly clarify the delivery status.
18 February 2024
Unprompted review
This was a gift but the person is very…
This was a gift but the person is very pleased with the item
15 February 2024
Unprompted review
Very good dental product
I received my delivery of Udental promptly. I enjoy using it. The mouth piece is comfortable and it is effective.
To get to my back teeth I move the mouth piece side to side slightly.
A good purchase. Thank you
16 February 2024
Unprompted review
It is a tight fit
It is a little large so a very tight fit but it still works well and for a lady with arthritic hands so much easier than a normal tooth brush.
10 February 2024
Unprompted review
I do not recomand
I do not recomand it is not what the company advertised. And if you buy ,and not happy you will not get refund.
30 January 2024
Unprompted review
I’m a little worried
I’m a little worried. Add was for $59 bill was $59, however $90 was taken out of my account. Add advised no hidden fees. lol 😂 am I missing something. I was on official website apparently.
Have sent an email. Waiting for a response. Not a good start. Hope the product is worth it. Will give an update on how it works out.
5 February 2024
Unprompted review
The company and product are a scam
The company and product are a scam
Before you even think about purchasing from them, try their phone number and you will see that it does not exist as does their return address
They have charged my account double what the advertised price was and i am now having to deal with the credit card company to get my money back
They refuse to call me or correspond on the product when i email them and give my contact details
Read all the other reviews before you ever consider this product
5 February 2024
Unprompted review
DO NOT BUY FROM THIS COMPANY
II agree entirely with the previous reviewer. They never answer their phone, they ignore any questions posed in an email that they do not like. I bought their product and they use a Mickey Mouse delivery service in South Africa who tried to deliver it to me without any pre-warning. Consequently no one was home to sign for the package I have now been trying for over 2 weeks to have the item delivered but despite arranging specific dates they do not deliver. The delivery company is chosen by uDental Pro and yet they expect me to continue to phone them for documentary proof that they have not delivered the item. The delivery company used an UBER type driver and although they show pictures on their website nobody in South Africa that I know has ever seen one of their trucks.
19 January 2024
Unprompted review
Udentalpro received with thanks
I bought the udentalpro online and my bank account was deducted for $59 on Thursday 25 JAN 24 1826HR. Since then I have not heard at all from the company. At least there should be an acknowledgement of the transaction as normally bring done by millions of online businesses. Why the silence?
Update: 02FEB24
I received an email from the company at 1am this morning and received the item at my doorstep at midday. Much appreciated for this kind act. Will continue ordering from the company. Cheers.
27 January 2024
Unprompted review
Reply from UDental Pro® | Official
Dear customer,
We appreciate you reaching out to us, and we sincerely apologize for any confusion or inconvenience. It appears there might be a misunderstanding as we currently have no record of your purchase on our official website.
It's crucial to note that there are unauthorized copycat websites operating, and it's possible that you may have encountered one of them. To assist you further and ensure a resolution to your concern, we kindly ask you to provide more details, such as the website or platform through which you made the purchase.
If you believe there may be an issue with a copycat website, we recommend reaching out to your bank to report the transaction and seek their guidance on potential recourse.
We understand the importance of acknowledging transactions, and we take your concerns seriously. Please share any additional information you have about the purchase, and we will do our best to assist you in resolving this matter.
Thank you for your cooperation and understanding.
Best regards,
UPDATE-----> 01/02/2024----> Delivery 02/02/2024. We sent to your email address the tracking number link
The toothbrush stopped working after 6…
The toothbrush stopped working after 6 months and the company are still refusing to replace or refund
6 November 2023
Reply from UDental Pro® | Official
Dear Steve,
We sincerely apologize for the inconvenience you've experienced with our toothbrush, and we appreciate you bringing this matter to our attention. We understand how frustrating it can be when a product does not meet expectations, and we want to address your concerns promptly.
However, upon reviewing our records, we couldn't locate any purchase history for your name in our official website database. To better assist you, could you please provide us with the order number and the email address associated with the purchase? This information will help us investigate the issue more thoroughly and take the necessary steps to resolve it.
Our goal is to ensure your satisfaction, and we are committed to addressing this matter promptly once we have the required details. Thank you for your understanding, and we look forward to assisting you further.
Best regards,
This product is so good
This product is so good, I didn't need their toothpaste and my teeth are whiter even after a few goes
7 January 2024
Unprompted review
Reply from UDental Pro® | Official
Dear Claire,
Thank you so much for sharing your positive experience with Udental Pro! We're delighted to hear that you find our product effective, and it's fantastic to know that you've noticed a difference in the whiteness of your teeth after just a few uses.
At Udental Pro, we strive to provide high-quality products that meet and exceed our customers' expectations, and your feedback reaffirms that we're on the right track.
If you ever have any questions, need assistance, or want to share more about your experience, feel free to reach out.
We appreciate your support and are thrilled to have you as a satisfied customer. Here's to a bright and healthy smile!
Best regards,
Value for money
Product received as advertised, good quality, good price, definitely value for money and easy to use.
Thank you.
19 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Colin,
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying your Udental Pro toothbrush. It's always rewarding to know that our customers are satisfied with the quality, price, and usability of our products.
Your kind words mean a lot to us, and we truly appreciate your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction with Udental Pro.
Thanks again for choosing Udental Pro. We're grateful to have you as a happy customer!
Best regards,
Genuine description and claims
Everything claimed about this product is true. I am so happy not to have burnt tongue syndrome and sore gums anymore. I was surprised to see that my teeth are whiter.
17 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Jan,
We are thrilled to hear about your positive experience with our Udental Pro! Thank you for taking the time to share your feedback.
It's fantastic to know that the product has lived up to its claims, providing relief from issues like burnt tongue syndrome and sore gums.
We're especially pleased to hear about the surprising result of whiter teeth – that's an excellent bonus!
Your satisfaction is our priority, and we're delighted to have made a positive impact on your oral care routine.
If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing our Udental Pro, and we wish you continued enjoyment of its benefits.
Best regards,
Hi there were no instructions or…
Hi there were no instructions or warranty with the product
12 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Lynda,
Thank you for bringing this to our attention, and we apologize for any inconvenience. We're sorry to hear that you didn't receive the instructions or warranty with your product.
You can reach us at contact@udentalpro.com. Our dedicated team is ready to provide the necessary guidance and ensure that your experience with our product is seamless.
We appreciate your understanding, and thank you for choosing our product.
Best regards,
What a wsy to clea your teeth amazing.
Found the product online was really struck on the product, so I decided to send for 3. From ordering to delivery was brilliant I was kept informed every step of the way and really pleased when the product arrived now my friends can look forward to seeing new cleaning experience after Xmas
4 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Pamela,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our product online and were excited enough to order three of them.
It's fantastic to know that our ordering and delivery process met your expectations. We believe in keeping our customers informed at every step, and we're glad to hear that this aspect of our service was appreciated.
We hope the product brings you and your friends a refreshing cleaning experience after the holidays. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you and your friends a wonderful and joyous holiday season!
Best regards,
Crooked teeth
The toothbrush doesn't clean that well when your teeth are not in lined properly due to a small mouth. Debris are still stuck in between teeth so still need to floss it out.
On the whole it works well enough to clean my mouth and teeth.
15 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Customer,
Thank you for taking the time to share your feedback with us. We appreciate your honest review of our toothbrush.
We're sorry to hear that the toothbrush may not be as effective in reaching certain areas, especially for those with smaller mouths or misaligned teeth. We understand the importance of a thorough clean, and we appreciate your input.
Your mention of debris between teeth is noted, and we want to ensure your satisfaction. While our toothbrush is designed to provide a comprehensive clean, we acknowledge that individual experiences can vary.
If you have any specific suggestions or if there's anything else we can do to enhance your experience, please let us know. We value your feedback and are committed to continuous improvement.
Thank you for choosing our product, and we're here to assist with any further concerns or questions you may have.
Best regards,
Havent used product yet
Havent used product yet, but the ordering procees and fast delivery, especially at this time of year, was pleasing.
16 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Paul,
Thank you for your positive feedback! We're delighted to hear that you had a pleasing experience with the ordering process and fast delivery of our Udental Pro product, especially during this busy time of the year.
We appreciate your support and are confident that you'll find our product to be as impressive as our service. If you have any questions or need assistance once you've had a chance to use the Udental Pro, feel free to reach out.
Thank you for choosing us, and we look forward to exceeding your expectations with our product.
Best regards,
I like the product but 3 issues
I like the product and use it more than my old electric sonicare toothbrush, but it has a few real problems
1. it needs a case, or a stand. or both
2. they need replacement brush heads, like any expensive toothbrush you buy replacement brush heads, not new toothbrushs
3. had some problems with recharging the battery
6 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Jamie,
Thank you for your valuable feedback! We appreciate your positive comments and are thrilled to hear that you prefer our mouthpiece over your old Sonicare toothbrush.
Regarding your concerns, we take them seriously, and we're committed to enhancing our product to meet your needs. Here are some updates:
Case or Stand: We are actively working on developing a case and/or stand for our mouthpiece. We understand the importance of having a convenient and hygienic storage solution, and your suggestion will definitely be considered in our upcoming designs.
Replacement Brush Heads: Good news! We are in the process of introducing replacement brush heads for our mouthpiece. We recognize the importance of maintaining oral hygiene with quality brush heads, and we'll ensure they are easily accessible for our customers.
Battery Recharging Issues: We apologize for any inconvenience you've experienced with recharging the battery. Our customer service team is ready to assist you with any problems you may encounter. Please reach out to them at [Customer Service Contact] or through our website, and they will provide you with the necessary support to address the battery issues.
We appreciate your feedback as it helps us improve our product and better meet the needs of our customers. If you have any further suggestions or questions, please feel free to share them with us.
Thank you for choosing UdentalPro!
Best regards,
The order came quickly by tracking…
The order came quickly by tracking post,
The only problem is no hygienic storage case is supplied to keep the mouth peice in after washing from use🥴
But it has worked well
Really happy with the product 💎
7 December 2023
Unprompted review
Reply from UDental Pro® | Official
Dear David,
Thank you for your positive feedback! We're delighted to hear that your order arrived promptly and that you are enjoying our mouthpiece.
We appreciate your suggestion regarding a hygienic storage case, and we'll certainly take that into consideration for future product enhancements. Customer input is invaluable to us as we strive to improve and meet the needs of our users.
We're thrilled that the product has worked well for you, and your satisfaction is our top priority. If you have any more feedback or suggestions, feel free to share them with us. We're here to ensure your experience with our product remains exceptional.
Thank you again !
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.