Ucan car credit Reviews 

Umar Great Service nothing was too much trouble as normal I wouldn’t go anywhere else
Outstanding can’t recommend these guys enough above and beyond each and every time

Keep it up guys

**Please Read I can save you a lot of stress & outgoing finance**

I purchased a car on finance from UCAN in 2022. First couple of months the car kept cutting out when driving. Had to challenge this matter via both the finance co & UCAN to get this issue resolved.

Then I had the car at approx just over 2 years & the car was well & truly knackered ! Cost me £1,750 for a new oil pump, water coolant & cam belt change. Which I couldn’t drive my car for approx 8/10 weeks.

Then the DPF filter needed a full clean & a regen required - another £450. And to date the car is in the garage as there is an issue with the emissions & is costing me by each “elimination” job to resolve this emission issue.

Please, Please, please, I beg you whoever reads this … please take my advice / experience do not deal with UCAN.

And I’m not being disrespectful posting this towards UCAN I’m just being genuine & honest. From the 2.5 years I’ve had the car I’ve used it for like 2 years in total.

Don’t make the mistake I have, I do not want anyone go through the stress I have ! I’ve been paying & still paying to date each month for a car I couldn’t / can’t use … !!

**I add this explanation 27/01/25 in reply to the recent post by UCAN to my updated post**

UCAN explain i was happy to use their service until December 2024. This is totally incorrect. UCAN actually contacted me (evidence with phone calls etc available), I did not contact them.

After 2 years UCAN will contact you with new deals etc as they want you to carry on making further finance payments after the 2.5 year agreement stage. This basically, enables UCAN staff commission.

And you can clearly see UCAN are putting the blame towards me by explaining “it is your fault you have not maintained your car”? Is this the way to highlight details publicly? How do they know I have or haven’t maintained the car ? & UCAN then further outline personal details about me missing payments & I can’t get further finance etc? Is that necessary to make such untrue details towards a customer publicly ?

However, I do have invoices as evidence for payments regarding work that has been carried out on the car, MOT’s, services etc. Also I have emails as evidence which offers me car finance.

So for UCAN to try & publicly outline that I have not been maintaining the car & I can’t get finance arranged is absurd ! As you can clearly see with their reply to my original post UCAN obviously push any issues back on to the customer.

As you can also see in my original post I have not been directly disrespectful towards UCAN I have just explained my situation & given my opinion on dealing with a car from UCAN & if I’m wrong for being honest then so be it.

However, anyone reading this & possibly purchasing a car from UCAN please seek thorough advice & take a mechanic with you to thoroughly check any car over.

I’m only looking out for customers with the post as I don’t want anyone to experience my experience. This is nothing to do with “my responsibilities” according to UCAN. This is about not being able use something that you are paying out for within the agreement period (5 years). And I do not want any further customers to experience my experience.

Umar . First class service and friendly helpful staff. This is the second car I have had from Umar now. Never use anybody else again

Terrible place, bought a car from the Wigan branch which broke down after less than an hour! Then cut out on the motorway the next day, took it back and the manager there was very unhelpful and rude, said he didn’t see it so nothing wrong with the car! Agreed to wind back the deal but leave me no car and out of pocket by over £700 don’t believe their warranty inspections as the fault was engine oil sensor damage. Will be taking them to court! Bad customer service. Also they used my bank card to make an online purchase !!

Umar is really friendly i really appreciate his service definitely recommend!

2nd time round, I was greeted by nathan & the team they were fantastic very helpful and respectful 10/10 delivered car to me aswell couldn't ask for a better place. Would recommend

Umar - had a really great experience umar was very helpful and understanding! Would 100% recommend.

Umar was very good with service today very happy

Ben was fantastic! We've had two cars from here now and service has been amazing everytime, fully recommend this company for all they do!!

Been today to arrange car credit after being previously and having exceptional service. Helped today by Umar who gave exemplary service and managed to refinance me and upgrade my vehicle to something much better than the previous. A+ service as always from Ucan!

Amazing team couldn’t ask anymore helped me out when no one would would highly recommend handover brilliant couldn’t say thank you enough with the two members who helped me all the way James and Nathan thank you again

Your reply is absolutely ridiculous considering you had me approved with Moneyway and I signed the agreement with Moneyway. The company that rang me was first direct so no you in fact didn’t get approval from that company at all!

Naz and Nathan were very helpful with the selection of a new car. All steps were explained and drove away in a new car the same day.

Would recommend! :)

Umar and Ben did me good! Left in a new car same day

Health food drink, Dr Pull Mi Roots Tonic bitters, perfect for all kinds of sickness👌

Purchased second car from Wigan, my English wasn't good but chanice wigan helped me so much thank you

Umar
Had a brilliant experience here. Umar sorted my car within an hour I was driving it away. Friendly and efficient. Best car dealers I’ve been to

Umar sorted me out a new car. He was amazing. Friendly and helped me with everything and done everything for me so I didn’t have to worry. Amazing. Couldn’t recommend enough.

Very friendly polite staff and Service here at Ucan.
Umar was our salesman great service throughout explained everything took us for a test drive and finalised all paperwork alongside us got the car on the same day.
Will recommend thank you for a brilliant service

Further to your response on my last review. We were customers until we chose to go elsewhere so please do not lie. My self, my wife and my mother in law were all there in person when we were told specifically the FINANCE COMPANY required a deposit not UCAN! When asked if we could lower the deposit to £50 instead we were told "we will just go and contact the finance company but I'm sure they will accept this" a blatant lie because the finance company did not require a deposit. At no point did you state the deposit was to go and collect the car. And again we were told straight away the car was ready, my wife even offered to stay there until it arrived and drive it home but u said no don't stress about that get home with the little ones and we will deliver it to you later tonight!! We then received a call that evening stating the car was there but it was late and u had to wait for the following day when someone would then deliver it. The following day you called again to say delivery wasn't happening that day and the car needed re gaming and low and behold that the car wasn't even with yourself after stating the day before you had collected it!!!! You lied throughout the whole time and left us no choice but to contact the finance company after such a mess about. The car we found is a 66 plate so 2 years older and the milage is 53k for the same price but lower monthly payments the car u offered us was a 2014 plate with 79k miles at £6499 which is way above its market value!! You then refused to hand the deposit back because we no longer wanted to continue with your contract. As stated on the website you say deposits are refundable another lie because you withhold people's money if they choose to change there mind. You have taken money illegally, we did not agree at any point to pay you a deposit for collecting a car!! We paid a deposit to secure a finance contract which we later found out was not required and now u are trying to keep that money for yourselves which you are not allowed to do. Stop lying to customers and be respectful and honest then you wouldn't receive such negative reviews.

Umar sorted me out within the day, fast and speedy service. Polite and talked me through the process very thoroughly, very happy with my purchase!