Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
It would be better if you can tell the total price (including customs etc.) of the item before the customer places the order so that there are no surprises afterwards.
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
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Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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On time delivery and product was very…
On time delivery and product was very good
13 June 2026
Unprompted review
Reply from Ubuy India
Hello Sumitra Jaques,
Thank you for your feedback! We're delighted to hear that your order arrived on time and that you’re happy with the product quality. We truly appreciate your support.
Best regards,
Team Ubuy
The return process was not seamless
The return process was very slow, and they kept asking counter questions when I tried to return the product. The return process was not very seamless. And they cut shipping charges as well when returning.
5 June 2026
Unprompted review
Reply from Ubuy India
Hello Kushagra
Thank you for taking the time to share your experience. We would like to inform you that the "Lenovo 140W USB C Charger" you ordered was delivered in brand new and intact condition, exactly as described. However, we sincerely apologize that your return experience felt slow. To clarify, we offer 100% free return pickup and full refunds for wrong, damaged, or defective items, but for personal dislikes, a small shipping deduction applies as our items are sourced from overseas sellers.
We are actively working to speed up our return process, and if you need further assistance, please contact us at info@ubuy.com and we will personally help.
Best regards,
Team Ubuy!
Reply from Ubuy India
Hello Purchase Kiwil,
Thank you for your feedback! We’re glad to hear that you had a good experience with our logistics service.
Best Regards,
Team Ubuy
Very good and seamless experience
Very good and seamless experience, delivery package came in very good condition
8 June 2026
Unprompted review
Reply from Ubuy India
Hello Akhil Neerugatti,
Thank you for your feedback! We're delighted to hear that you had a very good and seamless experience, and that your package arrived in excellent condition. We truly appreciate your support.
Best regards,
Team Ubuy
Heavy import cost and DHL’s high…
Heavy import cost and DHL’s high delivery fees..
9 June 2026
Unprompted review
Reply from Ubuy India
Hello Dr Kumarasway
Thank you for your feedback! We sincerely apologize for the frustration caused by the unexpected import costs and DHL delivery fees. To clarify, shipping fees depend on weight, size, and destination since all orders ship internationally via air freight. Import duties are mandated by your country's customs and are not included in our product prices or shipping fees. We truly appreciate your understanding on the same.
Warm regards,
Team Ubuy India!
Still need to increase the delivery…
Still need to increase the delivery time.. It is taking 10 days
8 June 2026
Unprompted review
Reply from Ubuy India
Hello!
Thank you for your feedback. We’re sorry the 10-day delivery felt too long. We're actively working with our shipping partners to reduce delivery times. We appreciate your understanding and hope to serve you better next time.
Best regards,
Team Ubuy India!
Interesting book and the seller…
Interesting book and the seller describe it thank you
8 June 2026
Unprompted review
Reply from Ubuy India
Dear J Mama,
Thank you for your kind words! We're glad the book matched its description and met your expectations. Accurate product descriptions are something we always prioritize!
We look forward to serving you again!
Best Regards,
Team Ubuy
Reply from Ubuy India
Hello Muhammed
Thank you for your feedback. We're sorry our service didn't meet your expectations. Please share your order details and your concerns at info@ubuy.com so we can understand and improve. We'd love the chance to serve you better.
Best regards,
Team Ubuy India!
Delivery was realy good and details…
Delivery was realy good and details were always available on the tracking link
4 June 2026
Unprompted review
Reply from Ubuy India
Hello Amol Kumar,
Thank you for your feedback! We're glad to hear that your delivery experience was smooth and that tracking updates were clear and helpful throughout. We truly appreciate your support.
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Shivanshu Ranjan,
Thank you for your feedback! We're delighted to know you found our service top notch. We truly appreciate your support.
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Abhilash G,
Thank you for your wonderful feedback! We're delighted to hear that your order arrived on time and met your quality expectations. We truly appreciate your support.
Best regards,
Team Ubuy
Nice product however range of bluetooth…
Nice product however range of bluetooth is short distance.Child robot is perfect
29 May 2026
Unprompted review
Reply from Ubuy India
Hello Ranjit
Thank you so much for your 5-star review! 🌟
We're thrilled to hear that the child robot is perfect and that you're happy with the product overall. Your feedback about the Bluetooth range being short is also very helpful. We'll be sure to share this with the brand or seller for future improvements.
We truly appreciate your support and hope to serve you again soon with more great products and deals!
Best regards,
Team Ubuy India!
Highly in accurate pricing..
Firstly, upon seeing the product it was for Rupees 3000 then it included freight and customs duty totalling 6000 then later it showed 8500 something as total..In the end I ended up paying 3000 more as customs duty for the cream imported from USA..is this website a joke? Why did I had to pay Rupees 3000 whrn the customs duty was already included..and why did I pay 2000 extra above 5000?
1 May 2026
Unprompted review
Reply from Ubuy India
Hello! Thank you for sharing your experience, and we’re truly sorry for the confusion and frustration this situation has caused you.
We completely understand how unexpected extra charges can be disappointing. To clarify, as mentioned on our checkout page and in your order confirmation email, customs/import duties and taxes are NOT included in the product price or the shipping fees shown at checkout. These charges are determined and collected solely by the customs authorities of your country, and we have no control over them.
We will be reviewing our communication channels to ensure that our DAP (Delivered at Place) terms. We appreciate your feedback and are committed to continuously improving the customer experience at Ubuy.
Best regards,
Team Ubuy!
Never buy any item from Ubuy..they…
Never buy any item from Ubuy..they always do the cheat. Once you placed the order you cannot cancel that order. So never expect for the refund from them.
Also here are hidden charges on international delivery.
I request to all please never make any order on Ubuy.
Thank you
12 May 2026
Unprompted review
overpriced item after shipping, performance inadequate, now I can't return it
The shipping and customs made the price increase to 4 times the price of the item. And at the end the wood splitter didn't work as expected. The real performance of the forest master wood cutter is not at all as in video on Youtube. I'm very disappointed. I'd return it if possible.
7 May 2026
Unprompted review
Reply from Ubuy India
Hello Lilavati Devi
Thank you for sharing your feedback and for bringing these concerns to our attention. We sincerely apologise that your experience with the Forest Master FMSS Smart Splitter did not meet your expectations.
We would like to clarify a few important points regarding the pricing and customs charges:
• Shipping Costs: Shipping fees vary based on factors such as product weight, size, and destination. Since all orders ship internationally via air freight, these costs may appear higher than domestic shipping options. You ordered a heavy‑weight item, which naturally incurs higher shipping charges.
• Import Duties & Taxes: Please note that import duties and taxes are mandated by your country’s customs authorities and are never included in our product prices or shipping fees. We strive for full transparency by:
Displaying a clear notice during checkout: “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery by the courier.”
Reiterating this information in your order confirmation email.
Detailing our customs policy here: https://www.ubuy.co.in/custom-duties
Once again, we apologise for the inconvenience you have faced and truly appreciate your understanding.
Best regards,
Team Ubuy India!
Product got shipped and delivered very…
Product got shipped and delivered very fast. Handling of the package wasn't great but that's not under the control of ubuy. However if you do buy from the global marketplace do be aware that you will have to pay extra once the package enters custom clearance.
28 April 2026
Unprompted review
Reply from Ubuy India
Hi Gauthaman,
Thank you for your valuable feedback! We're glad to hear your order was shipped and delivered quickly.
We appreciate your understanding regarding the package handling, and thank you for highlighting the customs aspect—this can vary by country and is an important point for other customers as well.
Your support means a lot to us!
Best regards,
Team Ubuy
Loved the exp.
Loved the exp.. used 3-4 times.. everytime exp was smooth
1 March 2026
Unprompted review
Reply from Ubuy India
Hi Rahul,
Thank you for your continued support! We're glad to hear that every experience with us has been smooth.
It truly means a lot that you’ve chosen us multiple times—we look forward to serving you again!
Best regards,
Team Ubuy
Smooth transaction from order to…
Smooth transaction from order to delivery. Updates were timely. The product is new and exactly what I need.
27 April 2026
Unprompted review
Reply from Ubuy India
Hello Kothandaraman
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your entire experience with Ubuy from order to delivery was smooth and that our updates kept you well-informed along the way. It’s also great to know that the product arrived in new condition and fits your needs perfectly.
Your satisfaction means the world to us, and we look forward to serving you again on your next purchase!
Warm regards,
Team Ubuy!
For india it’s too costly because of…
For india it’s too costly because of transportation charges & custom duty plus taxes.
17 April 2026
Unprompted review
Reply from Ubuy India
Hello Prakash,
Thank you for your feedback! We understand that shipping, customs, and taxes can make orders expensive in India.
We’re continuously working to improve pricing and provide better value wherever possible. We truly appreciate your support!
Best Regards
Team Ubuy
It's a great experience
It's a great experience. I loved the service expect the custom clearance part made in my shipment. Its better to have custom charges upfront or try to sent to local provider not through DHL that cost double the product cost due to there own additional charges.
10 April 2026
Unprompted review
Reply from Ubuy India
Hello Anukul
Thank you so much for your 5-star review and for sharing your honest feedback! We’re thrilled to hear that you had a great experience with Ubuy India and loved our service.
We truly appreciate your valuable input regarding the customs clearance process. We understand how unexpected costs can be frustrating. Please know that we’re actively working on improving transparency around customs fees and exploring options to display estimated charges upfront whenever possible. Your suggestion about using local providers instead of DHL is also very helpful, and we’ll share this with our logistics team for future consideration.
Thank you again for choosing Ubuy. We look forward to serving you again with an even smoother experience next time! If there’s anything we can assist you with, please don’t hesitate to reach out to our support team.
Warm regards,
Team Ubuy!
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