First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being transparent, the original order was not great. I had issues with both pairs of glasses I ordered. I emailed support and received an almost immediate response asking how me to describe the issue,... See more
Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell any... See more
I recently discovered my previous eyeglass prescription was incorrect due to a clerical error. For five years, I wore the wrong lenses, which explains my incessant headaches (and possibly my quest... See more
Company details
About Ublins
Written by the company
Excellent quality prescription eyeglasses
Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.
One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.
Premium customer service
Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- service@ublins.com
- ublins.com
4.4
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Very helpful answering questions
Very helpful answering questions. Love the glasses. Only had a few days. So far so good. Shipped within stated window.
20 March 2026
Unprompted review
Just order from Zenni
Cheap frames and incorrect prescription. When you contact customer service they don't care to assist you until you try and dispute the charge and then they will do their best to make it your fault they made the lenses wrong.
2 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. After receiving your email, we have been trying our best to locate the issue and solve it.
After receiving the photo of your prescription paper, we found that your prescription has expired for over a year. We suggested that you do a new prescription test, we are willing to remake the new glasses and reship to you, but you refused and insisted on requesting a refund. To save your time, we let you keep the glasses and don’t need to return them to us, we still refunded you.
We feel so sorry that our product didn't get your satisfaction.
We sincerely apologize again for your unpleasant shopping experience and the inconvenience.
Unique frames, amazing CS
Ublins has a vast selection of very unique and colourful styles of frames which are quite inexpensive for the great quality, compared to other websites I've purchased prescription eyewear from. I've placed 3 orders from Ublins so far, the 3rd currently being processed.
Their customer service team was kind, helpful, professional and quick to respond via email when I had an issue with one of the pair of glasses I received, and offered to make a replacement with a different frame. Overall, my experience has been positive, I absolutely love the glasses I've received so far with the unique frames and I keep checking the Ublins website frequently for unusual frames with the hope of purchasing more prescription eyeglasses in the future.
19 March 2026
Unprompted review
The frame quality is excellent
The frame quality is excellent. The prescription is super clear, my eyes are still adjusting.
17 March 2026
Unprompted review
Prescription make right
I had ordered two pair of glasses; for some reason the prescription wasn't aligned. Ublins stood by their word to redo the glasses. Excellent customer service!
16 March 2026
Unprompted review
Love love love my glasses
Love love love my glasses. Yesssssss!!!! They are perfect.
16 March 2026
Unprompted review
I love my glasses
I love my glasses. Shipping time was good. The only thing is the glasses are a little flimsy but I love them. The entire process was very easy
12 March 2026
Unprompted review
Excellent craftsmanship
This is my third order from this company. I absolutely love the aesthetics of both styles! I ordered under the buy one get one free promotion. You truly can’t go wrong with the buy one get ones. I’m addicted
12 March 2026
Unprompted review
stylish and affordable
first time buyer. i'm happy with my order. the frames look how they looked when i tried them on virtually. the special discount was a great deal. i will definitely shop again. many thanks.
10 March 2026
Unprompted review
I LOVE THE FRAMES!!!
I LOVE THE FRAMES!!!! SO STYLISH..I HAVE ABOUT 7 PAIR NOW AND WAITING FOR THE OTHERS...
10 March 2026
Unprompted review
I received 2 pair of glasses today.
I received 2 pair of glasses today. I loved them both. The prescription was correct and they fit perfectly on my face. I am getting ready to purchase 2 more pair.
10 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
Concerning this issue, could you please email some photos of the glasses to our customer service department(service@ublins.com)for checking first?
Once locate the issue, we will know how to do next.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
The customer service is great and the…
The customer service is great and the glasses are some of the best quality glasses I've ever had. Thank you Ublin and I will be ordering again real soon.
6 March 2026
Unprompted review
I love my glasses
I love my glasses! They are so well made! Very sturdy, stylish and modern! I get a lot of compliments. I haven’t stopped wearing these green geometric glasses since I got them! I got my order in a great time, no issues. Thank You!
2 February 2026
My experience was great
My experience was great, the way you took care of the problem expeditiously. Very professional as long as this website is up I'll always be a customer
You get 10 stars.
Thanks again.
31 January 2026
Quick shipment and very quality product
11 February 2026
Unprompted review
Good quality
The quality of the products, very good. The shipping is slow but it's worth the wait!
13 September 2025
I love the purchase I made
I love the purchase I made, I ordered two pair of glasses, a pair for my fiancé and a pair for myself.
2 February 2026
Unprompted review
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