Order placed a week ago (5th July). Shop app shows should have been delivered Wednesday (8th July) no updates given. No response to emails, telephone number not answered says leave a message but the v... See more
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See what reviewers are saying
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... See more
We absolutely love Ubergams! Original and high quality items. Often copied but not comparable in terms of style and longevity. Sweet ft delivery too.
Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... See more
Company details
Written by the company
Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.
Contact info
1 Tannery House, Tannery Lane,, GU23 7EF, Send, United Kingdom
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
3.6
Average
132 reviews
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Replied to 100% of negative reviews
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Great games but awful customer service.
Great games but awful customer service.
Phone calls have been promised with regards to my enquiries but they never call…
22 August 2022
Unprompted review
Reply from Ubergames.co.uk
Good afternoon Thank you for your review and I am glad you love the games, but I am sorry to hear that our customer service has let us down, please could you let me have some more details, so that I can investigate and see how we can assist.
Update - thank you for your response, would it be possible for you to email myself at sales@ubergames.co.uk and outline your enquiry for me so that I can help rectify the issue, or if you could confirm how you placed your order either directly via our website or via another retailer, please could you also confirm the item you purchased. Many thanks again for your response.
Edit - Please can you contact us as I am unable to find an order for a "Joseph B " in July or August and we would like to try and rectify this issue or at least improve our service. Many thanks
Great - would order from them again
I ordered a bat and ball set for a friend of mine and GLS fluffed up the delivery and refused to help and the whole thing dragged out over 3 weeks (not a big deal in comparison with everything going on right now, but it became one more thing to sort out). I got in touch with Uber and the problem was sorted out by the next day. Friendly people who got the job done. Would definitely order from them again.
17 March 2021
Unprompted review
Excellent service
Excellent service, item arrived as described very prompt delivery, very helpful staff, very impressed which made me very very happy customer.Special thanks for Rachel who sorted out a problem for me on the spot.
6 August 2020
Unprompted review
Disappointed with quality and customer service response!
Bought two Championship croquet mallets a couple of years ago. Probably played about 20-25 times with them. The mallet described: "The heads are protected with brass rings giving fantastic durability". Sadly the brass rings at BOTH ends have split suggesting a problem with the wood not being properly seasoned? Second mallet perfect! Currently in discussion with Uber to replace mallet as 'not fit for purpose'. Fingers crossed!
Well sadly after several e-mails Uber refused to replace the mallet....so VERY DISAPPOINTED in their response.
25 July 2020
Unprompted review
Reply from Ubergames.co.uk
I'm very sorry to hear you are disappointed in our response. I think most people would accept and understand that we are not able to offer a warranty on a product purchased two years ago. We did offer a discount on a replacement but you declined to take up this offer. I hope we are able to help in the future.
Ordered a Carrom Board with Dice and…
Ordered a Carrom Board with Dice and when ordering the website said next day delivery. Just received an email to say "your order has been processed..". The Order has not been received and it's One week. Phoned few times and finally got through to someone who said "it'll be delivered next week...." but didn't give a date. The manner was rude and non-apologetic although delayed.
(Thanks for the reply, however your website says the Carrom Board is complete with coins.)
20 July 2020
Unprompted review
Reply from Ubergames.co.uk
Hi Sam,
We do offer next day delivery on our Uber products, however, we have been out of stock of this Carrom Board since early June and this is clearly stated in bold red letters on our website, I'm sorry if you missed this.
The website also advises a re-stocking date of beginning of August so that customers are aware of the delay and can choose whether or not to go ahead and place an order. This game comes from India and as it is shipped from overseas, we aren't able to give a specific date.
Like many businesses, we have some staff on furlough so the phone may not be answered on the first ring, but it will always be answered. I'm sorry you didn't realize the delivery date and that you felt our response was rude, that certainly wasn't intended.
You also mentioned dice in your review. This board does not come with dice so if that is something you want to order please let us know?
Kind regards,
Pat
Excellent service
Excellent service - prompt delivery and quality of product was as stated. Very happy
29 June 2020
Unprompted review
Fantastic service that 'saved the day'…
Fantastic service that 'saved the day' for the ladder golf balls. The balls are of excellent quality -highly recommended
27 May 2020
Unprompted review
Delighted with our pro croquet set…
Delighted with our pro croquet set which is sturdy and good quality. Staff at Uber games acted efficiently when the delivery went astray, and made sure we had everything we needed. Thanks!
7 September 2019
Unprompted review
Good games, awful service
We rented games for our wedding - the process of getting these ordered was terrible (calls not being answered and people not replying to messages). The games did arrive on the day stated, but I had to ring to get an exact time slot rather than just 8-5. Games were all in good condition but still haven’t been picked up despite us waiting in for the collection and giving them access information to collect them on a later date
8 June 2019
Unprompted review
Reply from Ubergames.co.uk
Dear Caroline
Thank you for taking the time to give feedback, and I'm very sorry that you didn't have a good experience. It's not the level of service we want our customers to receive and I'm very sorry this hasn't worked smoothly for you on this occasion.
We use Parcelforce's Express 24 hour delivery service, they're unable to give a time slot until the day of delivery when they've worked out their routes for the day. Unfortunately this isn't something we can change, and we do communicate the timings in the confirmation email.
Though the games have been picked up from you now, I understand how frustrating the failed collection is. We are following up to understand what happened and prevent a repeat.
I hope you and your guests were able to enjoy the games on the day.
Kind regards
Sarah
I ordered two sets of Ladder Golf
I ordered two sets of Ladder Golf, one for myself and one for a gift. One arrived with a broken pole and within 2 days they had resolved the issue by sending me out a brand new one. They were very helpful and polite with all their emails, and I will continue to recommend them to my friends.
15 May 2019
Unprompted review
Great products, great customer service!
Through no fault of Ubergames, we had an issue with delivery the week before Christmas, but the staff at the company were really helpful and got a replacement sent out in double quick time for us.
We’re also really pleased with the quality of products received, so thank you!
22 December 2017
Unprompted review
Looks sturdy
Quick delivery and played few times with the stand and its sturdy :)
20 December 2017
Unprompted review
Great service
Easy to order, easy to pay, delivered quickly and correctly. Well done!
19 December 2017
Unprompted review
Carrom boards and extras
Good selection and quality of merchandise. Ordered easily and delivered quickly and well-packed.
19 December 2017
Unprompted review
As we expected
As we expected, your delivery service and the quality of the product remains very dependable.
19 December 2017
Unprompted review
Easy to find on the web
Easy to find on the web, Packed well and delivered promptly. A very easy transaction. Than You
19 December 2017
Unprompted review
My purchase of a Giant Jenga Mega Tower …
My purchase of a Giant Jenga Mega Tower over two weeks ago has still not been fully completed. The money was taken in full when I ordered the item but I'm still waiting for part of the set to be delivered. I've made numerous telephone calls chasing the missing part but, so far, all to no avail. Despite numerous assurances that someone will call me back they never do.
1 September 2017
Unprompted review
Reply from Ubergames.co.uk
Hi Mr Collings,
Please accept my apologies for the trouble with your order - it is very unusual for this to happen. I believe my colleague has now sorted this for you and you will receive the missing bag tomorrow.
Again, I am sorry for the trouble this has caused you but I hope you are happy with the product.
Thanks, Kate
Almost instant delivery
Almost instant delivery, excellent price and a great set of products
1 September 2017
Unprompted review
Bought as a gift
Bought as a gift. Arrival time was given as a whole day so missed the first try, the box was a little bashed about with holes however the packing stoped all but minor damage that l will deal with .
1 September 2017
Unprompted review
Well impressed
After reading some bad reviews on amazon i was a wee bit weary of buying the standard board .But i must admit very good quality fast delivery overall well impressed thanks uber games
1 September 2017
Unprompted review
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