Ubereats Reviews 

Delivered my food late and cold!!! Didn't seal the lid to my drink and it spilled everywhere!!! Refused to refund my purchase or make it right in any way!! Do not waste your money on this company. It's nothing more than a rip off!!

I am temporarily invalid as I cannot walk right now, and for that reason I ordered Ubereats to my door, as I usually do. The driver refused to come upstairs and deliver it, we exchanged messages and phone calls where I explained over and over that I couldn't walk but he just insisted I had to come down stairs, then he marked me as unavailable and the order and complete and left! Now ubereats says that the driver tried to contact me and I was unavailable and they won't refund me! I explained over and over again that I spoke with the driver, that I wasn't unavailable, I sent them screenshots of the conversation and phone calls but they keep on sending back the same template response! I am so upset, I paid for the food and service I am now still hungry, no food and no money for refunded! This is fraudulent and the customer service is just shameful!

They gave us a promotion code that says "válido durante 60 días" we tried to use it 4 days after they gave it to us and in the app it says that it expired. This is unacceptable!! Giving us false code and then expect to buy from you. UberEats needs to mejorar its image.Oh and another issue is that I downloaded the app for the first time and didn't accept my phone number saying "it's blocked" How is that even possible?! I'm really disappointed! Έσχος και Ντροπή! Like we say in Cyprus "Εν μας εμπήκε καλά ο μήνας"!

Driver showed up and had other peoples orders. Said he would let support know there must have been a systems issue. I went through the steps on the app for missing food item and only received $10 out of the $34 I spent.

took an hour to deliver the cold food, when it arrived it was cold, avoid this delivery co if you can

Wow please don't use uber eats, they are scammers, food did not arrive, I rang the restaurant they told me it was picked up, the driver rang me and when I answered he hung up, I went to the gate no food was left anywhere they didn't ring the doorbell, so did the driver just eat my food? He says it delivered, and customer service believe him and not me , so will not refund.PLEASE DO NOT WASTE YOUR MONEY ON THIS SCAM

In general it works ok, but the don't defend the consumer when there are missing items, the food is cold, or the food is collapsed in the box.

Worst customer service ever. My delivery arrived and the driver left it on the sidewalk. Someone came and took it obviously. Uber eats decided that the public sidewalk was a secure location.

I had one of the worst experiences ever with Uber. The rider threatened not to deliver my food unless I gave him a tip upfront — something that should never happen. In the end, the food was never delivered at all.

I contacted Uber, but they did absolutely nothing to help. Thankfully, my bank helped me get my money back, because Uber refused to take responsibility. But the worst part? After that, Uber tried to charge me again through their app as if nothing happened!

This company clearly doesn’t care about its customers. Just look at the other reviews — we’re all saying the same thing. Uber only protects itself and its drivers, while customers are treated like garbage.

I’m done with them for good. There are plenty of other apps that deliver food and actually respect their users. Uber has completely lost my trust.

Kitchen under construction, I was given someone else's order and get absolutely no response from Uber after one hour. The delivery person was rushing, so no wonder he didn't even check the ticket to make sure it was the right order.

Do not use Ubereats! The food was not delivered and the courier said he didn´t managed to get in contact with me. I talked with him on the phone and understood he was in a wrong place. I tried to repeat my address and he hung up and cancelled my order! I tried to send him Google map position, but the sms did not get through. Tried to call him, but I did not get through. Do not order food through ubereats.

Another terrible experience from a food delivery company in Spain that offers zero support and has zero accountability!
Saldy, once again I have been scammed by UberEats in Spain.
I ordered food from the Burger King in La Nucia who have stopped to even lower standards than one would expect with poor quality food and terrible service. The order was missing items; the food was cold and the order on the app was left open when I was trying to complain and seek help via the UberEats app, the order showed as pending so I was unable to resolve the issues. The support on UberEats dont seem to read any information I put, they just reply with the same long winded auto response that just adds insult to injury. An absolute joke of a company and sadly they seem to only offer the low, poor standard and quality that people seem to accept and expect here in Spain. Im surprised anyone uses UberEats in Spain as its borderline criminal what they are doing to customers.

This is a scam! The food was not delivered and the courier said she didn´t managed to get in contact with us. At the same time she didn´t make an attempt to contact the restaurant, call us or return the food to the restaurant. She marked the order delivered and just stole the food! The worst part is that the restaurant client, in this case me, had to deal with this dubious delivery company, not the restaurant, that is actually hiring them to deliver!!!

Support is non existent. If they mess up an order you're on your own. I spent 15 euros for a meal I can't eat and no support.

Absolutely shocking service by driver. Failed to deliver to location/ PIN location. Then says will cost more to deliver to us at the next urbanización 50m away. Then the idiot sends us a picture of our delivery in the next urbanización! We, like idiots went to get it but nothing there. Rude, horrible and ignorant drivers ruining Uber Eats service, don't deserve 1 star!

Scumers

I made an order, they took my money and courier never came or call and they didn't make a refund, they just sent automatical reply that everything's ok and they would not return money.
I'm going to sue them, because it's a second time they did it. if you're in Europe, please join me

Their 'customer service' is absolutely disgusting, I have no idea how they are still in business.
I order groceries through uber eats, and I spend 200-300 Euros every month. They are now refusing to refund me 3 Euros (!!!) for a missing item, because I have "requested too many refunds in the past" - I requested refunds before whenever items were missing, it didn't happen a lot and it was never the most expensive item. Any human with common sense can put 2 and 2 together to see I'm not a scammer after spending HUNDREDS and only wanting THREE EUROS refunded.
They said they would escalate it, and then they just closed the chat.
I'm beyond disgusted, they don't have any escalation processes. I'm seriously thinking about suing them because what the actual F is this

I will NEVER use these thieves again!! McDonald’s order of £45 …my order was 6111 with my name at the top ..the driver gave me order 6110 worth £11 contacted uber cheats showing them the obvious mistake refused to bring the correct order and refused a refund!!! How they are still in business with terrible feedback is beyond me???

One of the worst customer service experiences I’ve had.

I placed an urgent Uber Eats order because my kitchen wasn’t working and I needed to feed my kids before bedtime. The delivery driver was rude, unprofessional, and never delivered to my correct address, even though it was entered correctly in the app. Instead, he marked the order as “delivered” and uploaded a meaningless “secure location” photo. For all I know, he could have just taken the food home with him.

When I contacted Uber Eats, the app support was robotic and dismissive. No real human took responsibility, and the system simply hid behind policy, claiming that because a photo was uploaded, the delivery was considered complete. The only people who showed genuine care were the restaurant staff themselves, who were sympathetic and shocked at how Uber Eats handled this.

This was not a luxury treat, it was an urgent need. Instead of help, I was left stressed, without food, and After a long fight of messaging back and forth to silence me they gave me a refund with nothing but an automated refund process that takes up to 30 days to return money I should never have lost in the first place.

Uber Eats needs to review its maps system, its driver accountability, and its so-called “secure drop-off” policy, which currently allows drivers to abuse the system with zero consequences. At the very least, I expected an apology but what I got was deflection and silence.

A refund alone is not enough. This was a complete service failure, and Uber Eats needs to take customer care much more seriously.

I ordered 4 things, 1 thing arrived, 2 was missing and for the 3rd order instead of chicken burger i got smashed beef burger.. I wanted to get a full refound, which was around 26 euros, i got back 4 euros. Afterwards I wanted to call them, there is no phone number. No costumer service. Non way to contact them what so ever!!!! And the restaurant DOES NOT EXIST!! If I could give minus 100 stars I would. Very bad!