Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
Company replied
Items delivered as promised. Really nothing to fault. Rare item but sourced from the US - delivered to NZ - no drama and very happy. We pay a premium on shipping, but that's not Ubuy's fault. Overall... See more
Company replied
Hi The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it. Do I return the glasses to ubuy? Cheers Grant Clark... See more
Company replied
Company details
Written by the company
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Contact info
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4.1
Great
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used Ubuy a few times now and has…
Have used Ubuy a few times now and has always been a really good experience, excellent communication and product arrived exactly as advertised and in great time, very happy.
11 June 2025
Unprompted review
Reply from Ubuy New zealand
Hello G Davies
Thank you so much for the fantastic 5-star review! We're thrilled to hear you've had consistently positive experiences shopping with Ubuy.
Knowing that our communication met your expectations and that your products arrived as described and on time is exactly what we strive for. We truly appreciate you choosing us multiple times and are so happy you're satisfied. We look forward to serving you again soon!
Warm regards,
Team Ubuy
We ordered baby's milk and it was a success
We ordered baby's milk powder from ubuy. Experience was awesome. Product arrived before time. We were very happy with the product. We have ordered again and will order again in the future. Thanks
20 June 2025
Unprompted review
Reply from Ubuy New zealand
Dear Ash
Thank you for your wonderful 5-star review! We’re delighted to hear your baby milk powder arrived ahead of schedule and met your expectations. Knowing you’ve already reordered and plan to continue trusting us means everything to our team.
We’re honored to support your family’s needs and look forward to serving you again soon!
Best regards,
Team Ubuy
Love my purchase
Love my purchase. Easy to track and trace with awesome service.
17 June 2025
Unprompted review
Reply from Ubuy New zealand
Hi Shasta T
Thank you for your positive feedback! We’re glad you loved your purchase and found our tracking and service smooth and efficient.
We appreciate your support and look forward to serving you again.
Best regards,
Team Ubuy
Excellent service
Excellent prompt service ,goods arrived in perfect condition .
I would highly recommend Ubuy
17 June 2025
Unprompted review
Reply from Ubuy New zealand
Hi Christine
Thank you for your positive review! We're glad to hear you received your order promptly and in perfect condition. Your recommendation means a lot to us, and we truly appreciate your trust in Ubuy.
We look forward to serving you again soon.
Best regards,
Team Ubuy
I had no problems at all
I had no problems at all, item was tracked & I received regular updates of the progress of its journey, I loved how I was advised of the parcels whereabouts & when it would be delivered exactly, very impressed…no complaints…very happy …well done!
9 May 2025
Unprompted review
Reply from Ubuy New zealand
Hi Carol
Thank you for your excellent review! We are pleased to hear that you had a seamless experience with your order and appreciated the tracking updates and delivery notifications. Providing clear communication and reliable service is very important to us, so your positive feedback is truly rewarding.
We are glad you are happy with your purchase, and we look forward to serving you again in the future.
Best regards,
Team Ubuy
Great service and fast fast delivery
Great service and fast fast delivery
First time user.
14 May 2025
Unprompted review
Reply from Ubuy New zealand
Hi Tom
Thank you for your positive feedback! We're glad to hear you had a great experience with our fast delivery and service, especially as a first-time user. We appreciate your trust in us and hope to serve you again soon.
Best regards,
Team Ubuy
Genuine Product
Had a craving for some of my home countries snacks and gave them a try. The products ordered were genuine and very tasty. They were also fresh and delivered timely. Because of that, I look forward to buying more products from them and even trying other products from their partner countries! Plus, it's so rare to find a company, like U-Buy, that carries what I'm looking for and I'm glad I found them.
19 April 2025
Unprompted review
Reply from Ubuy New zealand
Hello! Thank you SO much for this incredible 5-star review!
We're thrilled that U-Buy could satisfy your craving for authentic home-country snacks and especially that everything arrived fresh, genuine, and right on time. Hearing that you found tasty products you love and feel excited to explore more truly made our day.
It’s customers like you who inspire us to keep connecting people with the unique flavours they miss. We’re honoured to be your rare find and can’t wait to serve you again soon!
With warm regards,
Team Ubuy
Good all round experience.
Good communication, good delivery, and product met expectations.
1 May 2025
Unprompted review
Reply from Ubuy New zealand
Hello David
Wow, thank you so much for the perfect 5-star rating! We're delighted that your experience with Ubuy hit all the right notes: clear communication, smooth delivery, and a product that lived up to expectations.
Hearing this truly motivates our team! Thanks for trusting Ubuy with your order.
Warm regards,
Team Ubuy
Bought a pair of boots and...
They came with no defects, sizing was suitable and there were no hassles in shipping.
24 April 2025
Unprompted review
Reply from Ubuy New zealand
Dear Valued Customer
Thank you so much for the fantastic 5-star review! We're thrilled to hear your order arrived perfectly, the sizing was spot on, and shipping was hassle-free. We really appreciate you taking the time to share your positive experience!
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hi Kiwi
Thank you for your feedback! We’re glad to hear you were happy with the fast delivery.
Best regards,
Team Ubuy
very fast delivery products are good
very fast delivery products are good, my engine has been fixed,excellent seller
8 May 2025
Unprompted review
Reply from Ubuy New zealand
Hi Yi Xie
Thank you for your positive feedback! We're glad to hear you were satisfied with the fast delivery and product quality that helped fix your engine. Your satisfaction is our priority, and we appreciate you recognizing us as an excellent seller.
We hope to serve you again soon.
Best regards,
Team Ubuy
Loved the product and fast delivery.
21 May 2025
Unprompted review
Reply from Ubuy New zealand
Hi Zakia
Thank you for your positive feedback! We're glad you loved the product and experienced fast delivery. Your satisfaction is our priority, and we look forward to serving you again.
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hi Denis Geary
Thank you for your positive feedback! We're glad to hear you had a great experience with our service. Your satisfaction is our priority, and we look forward to serving you again.
Best regards,
Team Ubuy
Shipping all the way to New Zealand was…
Shipping all the way to New Zealand was suprisingly fast normally it takes me a month to get something from overseas countries.
The Sabrent hard drive cloner worked perfectly and is really fast cloning from an old seagate hard drive to an SSD.
4 April 2025
Unprompted review
Reply from Ubuy New zealand
Hi Sean
Thank you for your excellent review! We’re pleased to hear that your order reached New Zealand faster than expected and that the Sabrent hard drive cloner performed perfectly for your needs. It’s great to know the cloning process from your Seagate hard drive to the SSD was fast and smooth.
We appreciate you choosing Ubuy and taking the time to share your experience. If you need anything else in the future, we’ll be happy to assist.
Best regards,
Team Ubuy
Stop repeating sending me emails about…
Stop repeating sending me emails about reviews and rates thanks
6 March 2025
Unprompted review
Reply from Ubuy New zealand
Hello Hōhua
Thank you so much for the 5-star review! We truly appreciate your feedback. We apologize for any inconvenience caused by the repeated emails your comfort is our priority, and we’ll adjust our communication to respect your preferences. If you have any further concerns, feel free to reach out at info@ubuy.com. Thanks again for your support!
Best regards,
Team Ubuy
Excellent product
Excellent product, quick shipping. Note this does not have a lot AUS/NZ plug on it but I was expecting it to not have one
28 March 2025
Unprompted review
Reply from Ubuy New zealand
Hello Shaun
Thank you for the 5-star review! We’re thrilled you’re enjoying the product and that shipping met your expectations. We appreciate your note about the AUS/NZ plug non-availability. We’ll ensure this detail is highlighted clearly for future customers.
If you ever need assistance sourcing compatible plugs, feel free to reach out at info@ubuy.com . Thanks again for your support and understanding!
Warm regards,
Team Ubuy
The quality of the items is always good…
The quality of the items is always good and correct.
2 April 2025
Unprompted review
Reply from Ubuy New zealand
Hello Ray
Thank you so much for your glowing 5-star review!
We’re thrilled to hear that you consistently enjoy the quality and accuracy of our items. Providing reliable, high-standard products is at the heart of what we do, and your feedback reaffirms we’re on the right track.
It’s customers like you who inspire us to keep raising the bar! We can’t wait to welcome you back for another exceptional experience.
Grateful for your support,
Team Ubuy
Excellent company with great products
Web site easy to navigate, order and pay.
Their communications confirming acceptance and delivery were outstanding - we were notified by the courier of every movement of our package.
It arrived a few days earlier wellpacked and as described. Great company will buy again.
6 March 2025
Unprompted review
Reply from Ubuy New zealand
Hello David
Thank you so much for your glowing 5-star review! We’re absolutely thrilled to hear you had such a seamless experience from navigating our website to receiving your package ahead of schedule. Providing clear communication and reliable service is at the heart of what we do, so we’re delighted you felt well-informed every step of the way!
It’s wonderful to know the care we put into packaging and accuracy met your expectations. We truly appreciate your kind words and your loyalty, it means the world to us. We can’t wait to serve you again whenever you’re ready!
Warmest thanks for choosing us and for taking the time to share your experience. See you next time!
Best regards,
Team Ubuy
Product is correct and doing the job.
Product is correct and doing the job.
The only issue is it took too long delivered to me
17 April 2025
Unprompted review
Reply from Ubuy New zealand
Hello Frankco
Thank you for taking the time to share your feedback. We’re thrilled to hear the product is working well for you and meeting your needs! However, we sincerely apologize for the delay in delivery—we understand how frustrating that can be, and we’re actively working with our shipping partners to improve turnaround times for all customers.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
If there’s anything else we can assist you with, please don’t hesitate to reach out at info@ubuy.com. We hope to serve you again soon, with a smoother experience next time!
Thanks again for your support.
Best regards,
Team Ubuy
Communcation was excellent and the…
Communication was excellent and the item arrived before the estimated delivery date so was really great.
18 January 2025
Unprompted review
Reply from Ubuy New zealand
Hello Steve
Thank you for your 5-star review! We’re thrilled to hear you appreciated our communication and the early delivery of your item. Your satisfaction is our top priority.
Looking forward to serving you again soon.
Best regards,
Team Ubuy
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