Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
Company replied
Communication, tracking and arrival in NZ in excellent timeline. A bit disappointed the 40"x50" orthopaedic dog bed arrived squashed flat around the outer edges and don't seem to be improving but wi... See more
Company replied
Can't say anything bad I've purchased a few dolls in the past and got exactly what was described. Although the shipping is quite high (expected), the packages sent were usually earlier then expected... See more
Company replied
Company details
Written by the company
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Contact info
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4.1
Great
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucky to get 1 star
Lucky to get 1 star. Worst Online company I've ever come across. Order a SET of shocks, y'know that's 4, received x2, rears. Emailed ubuy. Done photos, A VIDEO even, provided documentation. Ordered parts late November. I am still getting told the same thing since 3rd December. Sorry, please be patient. Your shipment is in our US warehouse and will be shipped in 24 - 48 hrs.THAT STARTED 12 DAYS AGO. Contacted them today.SAME ANSWER!! THANKS. Amazed at how you order a SET, not front and rears separately, a package deal SET and only get 2 out of 4 ?? 🙄. Still waiting.........
It is now 6th January and I received my shipment of missing parts BUT once again it's missing half of it. Received one shock not two. I wonder how they check their shipments. This company is obsolutly horrendous, they should give up being a logistics company and open one that sells LIES and aggravation because they are very good at that!
3 December 2025
Unprompted review
Reply from Ubuy New zealand
Dear Craig Oughton
We sincerely apologize for the delay and the incomplete shipment of your order. We have now located the missing parts, and they have been shipped under DHL Tracking Code: 4650055174.
Delivery is expected within 3–4 working days. We regret the frustration this has caused and appreciate your patience. We are actively improving our processes to prevent such issues in the future.
Thank you for giving us the opportunity to resolve this.
Sincerely,
Team Ubuy!
Wonderful product
Easy ordering, fast delivery and wonderful communication! I will be ordering through you again, thanks so very much.
13 November 2025
Unprompted review
Reply from Ubuy New zealand
Hello Naomi,
Thank you for your wonderful review! We're delighted to hear that you enjoyed the easy ordering process, fast delivery, and smooth communication. We truly appreciate your trust and look forward to serving you again.
Best Regards,
Team Ubuy
The communication and delivering on…
The communication and delivering on time as was indicated.
2 December 2025
Unprompted review
Reply from Ubuy New zealand
Hello Andrée de Latour,
Thank you for your review! We’re glad to hear that our communication and on-time delivery met your expectations. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
Good communication & prompt shipping
Regular progress updates for the shipping was appreciated and the package was delivered on time.
18 November 2025
Unprompted review
Reply from Ubuy New zealand
Hello Angus,
Thank you for sharing your experience! We’re glad to hear that you appreciated the regular shipping updates and timely delivery. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
Trusted company
Was dubious about using the company, however, did my homework (trust pilot) and placed order. Products arrived within estimated time and in great condition. Will definitely using u-buy again.
26 October 2025
Unprompted review
Reply from Ubuy New zealand
Hello Lisa,
Thank you for your trust and for giving us a chance! We're glad to hear your order arrived on time and in great condition. We truly appreciate your positive feedback and look forward to serving you again.
Best Regards,
Team Ubuy
Returns
Hi
The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it.
Do I return the glasses to ubuy?
Cheers
Grant Clark
18 November 2025
Unprompted review
Reply from Ubuy New zealand
Hello Grant,
Thank you for your feedback, and we’re glad the shopping and delivery experience was smooth.
We’re sorry to hear the product didn’t work for you. Please share your order details with us at info@ubuy.com, and our team will guide you through the return process, including the correct return address.
Best Regards,
Team Ubuy
Awesome Service
what an awesome way to get products that aren't available in my home country. Delivery was quick for international shipping
8 November 2025
Unprompted review
Reply from Ubuy New zealand
Hello Jean
Thank you for your wonderful 5-star review!
We are delighted to know that you are happy with our service and that we could help you get the products you wanted. It's great to hear that you found the international delivery to be quick and efficient.
We look forward to helping you discover more unique products in the future.
Best regards,
Team Ubuy
The product listed price was better…
The product listed price was better than anywhere else we could find.
Shipping was fast
15 November 2025
Unprompted review
Reply from Ubuy New zealand
Hello Dock
Thank you for the excellent 5-star review! We're delighted that you were happy with both the product price and our fast shipping. Your satisfaction is our greatest reward.
Hope to see you again!
Warm regards,
Team Ubuy!
Great result thanks UBuy
Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got decent updates on the shipping dates and everything arrived in perfect condition on the day I was told it would.
1 October 2025
Unprompted review
Reply from Ubuy New zealand
Hello Nathan Inkpen,
Thank you for giving Ubuy a chance! We're glad to hear that your experience turned out to be smooth and reassuring. It’s great to know that the updates, delivery timeline, and product condition all met your expectations.
We appreciate your trust in us and look forward to helping you with future orders as well!
Best Regards,
Team Ubuy
Access to American products not…
Access to American products not obtainable in New Zealand
28 October 2025
Unprompted review
Reply from Ubuy New zealand
Hi Brent,
Thank you for your feedback! We're glad to hear that Ubuy helped you access American products that aren’t easily available in New Zealand. We're committed to offering a wide selection of international items and making global shopping simple and reliable.
We appreciate your trust and look forward to serving you again!
Warm regards,
Team Ubuy
Reply from Ubuy New zealand
Hello Wade
Thank you for your positive feedback! We're glad you're happy with the product.
Best regards,
Team Ubuy
I've been wanting to try this product…
I've been wanting to try this product as I am in a phase of transitioning mtf. So I have tried two other products over the past 3months. I am no experiencing any side effects from this product so far although my aim is to eventually see breast growth and I will be starting my official transition early 2026. So I am still observing the results and waiting to see more results.
8 November 2025
Unprompted review
Reply from Ubuy New zealand
Hello Mario
Thank you for taking the time to share your experience and for choosing Ubuy. We appreciate your honest 3-star review.
For specific results and timelines, we always recommend referring to the product manufacturer's guidelines and consulting with a healthcare professional, especially for goals related to your health and transition.
We wish you all the best on your journey and hope to have the opportunity to serve you better in the future.
Warm regards,
Team Ubuy!
My fav site for purchases abroad
My fav site for purchases abroad: magnificent site, fast shipping, best quality packages and customer service Recommended to All :*
21 October 2025
Unprompted review
Reply from Ubuy New zealand
Hello Richard
Thank you for your wonderful feedback! We are honored to be your favorite site for international purchases. It's great to know you appreciate our fast shipping, high-quality packaging, and customer service. Your recommendation means the world to us!
We look forward to serving you again soon.
Best regards,
Team Ubuy
You had the product i was after which was at a reasonable price.
You had the product i was after which wasn’t available in New Zealand. The price was good, although freight to NZ is expensive. Delivery time was good as was the tracking updates.
5 November 2025
Unprompted review
Reply from Ubuy New zealand
Hi Tony,
Thank you for sharing your experience! We’re happy to know you found the product you were looking for at a fair price and that the delivery process went smoothly. We truly appreciate your feedback regarding shipping costs and will keep it in mind for future improvements.
Best regards,
Team Ubuy
Flowers in dream perfume is fantastic
Flowers in dream perfume is fantastic, nice smell as well. Good service as well. Thumbs up to the U Buy Team. Thank you so much.
1 October 2025
Unprompted review
Reply from Ubuy New zealand
Hi Luaao,
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying the perfume and had a great experience with our service. Your kind words mean a lot to us.
Best regards,
Team Ubuy
easy to order and it arrived timely
30 October 2025
Unprompted review
Reply from Ubuy New zealand
Hi Ian,
Thank you for sharing your experience! We're glad to know the ordering process was easy and your package arrived on time.
Best regards,
Team Ubuy
Can't say anything bad
Can't say anything bad
I've purchased a few dolls in the past and got exactly what was described. Although the shipping is quite high (expected), the packages sent were usually earlier then expected, undamaged and packed tightly. I've looked at other sites that sell these particular dolls but they have been more expensive.
27 October 2025
Unprompted review
Reply from Ubuy New zealand
Hi Brenda,
Thank you for sharing your experience with us. We’re really glad to hear that you’ve been satisfied with your purchases and that the products arrived safely and on time. We appreciate your understanding regarding the shipping costs and truly value your continued trust in Ubuy. Looking forward to serving you again soon.
Best regards,
Team Ubuy
I was skeptic to order at first only…
I was skeptic to order at first only because I haven't used this site before but the order confirmation came and Im glad it's a legit site. The order came wrapped securely. Though the shipping cost is high but because it's too be shipped to NZ thus the cost, package arrived on time and in good condition. Satisfied customer.
16 September 2025
Unprompted review
Reply from Ubuy New zealand
Hello Florence San Jose,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your first experience with Ubuy was a positive one and that your order arrived on time and in great condition.
We understand your initial hesitation, and we truly appreciate you giving us a chance. Shipping internationally to New Zealand can come with added costs, but we're glad to know it was worth it and that the package reached you safely.
Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Warm regards,
Team Ubuy
Disappointing packaging
One of my bottles arrived half empty, it had leaked out during transit which means it was not packaged correctly.
9 September 2025
Unprompted review
Reply from Ubuy New zealand
Hi MV,
We’re very sorry to hear about the issue with your order. Thank you for bringing this to our attention. It sounds like the packaging wasn’t sufficient, and we sincerely apologize for the inconvenience caused.
Please reach out to our customer support team at info@ubuy.com, and we’ll make sure to resolve this for you, whether that’s a replacement or refund. Your feedback is valuable, and we’ll use it to improve our packaging process.
Thank you for your understanding.
Best Regards,
Team Ubuy
Reply from Ubuy New zealand
Dear Customer
Thank you for the fantastic 5-star review! We're thrilled to hear you appreciated the great communication and speedy delivery.
We look forward to helping you again soon!
Best regards,
Team Ubuy!
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