Ubuy New zealand Reviews 

375
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery and the extremely helpful tracking updates provided throughout the entire international shipping process. People consistently note that items arrive securely packaged, in great condition, and exactly as described on the official website. However, some customers also noted issues with incomplete orders or receiving incorrect items instead of what they purchased. A few people mentioned persistent problems with missing parts and products not matching their original purchase descriptions. Others experienced lengthy communication delays or difficulties when attempting to resolve these unexpected problems with support.

What people talk about most

Product

Customers consistently note positive experiences with product quality, reporting that items arrive as... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that international shipping is... See more

Order

Users describe positive interactions with order, highlighting the quick delivery, accurate items, and... See more

Service

Reviewers highlight positive aspects of service, describing it as incredibly super, quick, and efficient.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide among consumers. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more

Company replied

Rated 4 out of 5 stars

Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.

Company replied

Rated 4 out of 5 stars

Items delivered as promised. Really nothing to fault. Rare item but sourced from the US - delivered to NZ - no drama and very happy. We pay a premium on shipping, but that's not Ubuy's fault. Overall... See more

Company replied

Rated 4 out of 5 stars

Hi The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it. Do I return the glasses to ubuy? Cheers Grant Clark... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand


Contact info

4.1

Great

TrustScore 4 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(375)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No real complaints

No real complaints. I see one of my orders is still in “order confirm” after a fortnight. But when I bought that product the webpage clearly said it would take sometime to send my product.

3 February 2024
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Mildly,

Thank you for your review and for taking the time to share your experience We have just sent you an email with the latest tracking information. Please check it out and let us know if you have any questions.

Thank you again for your understanding. We value your business and are committed to your satisfaction.

Rated 1 out of 5 stars

SCAM

SCAM. Been waiting for since the 10th October for my new lounge suite. it's been ages since I talked to anyone. NEVER able to speak to anyone because the contact number for them is all sh!t. haven't returned my calls or emails. F#*? UBUy.. iv given them benefit of the doubt and plenty time. ul be hearing from my lawyer very soon

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service

17 January 2024
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Roger,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards,
Team Ubuy

Rated 1 out of 5 stars

Ubuy.co.nz 09-7777250

TO BE CLEAR my review is in regards to company ubuy.co.nz or 09 7777250 iykyk and that this platform is for reviews for a similar named business that is NOT ubuy.co.nz or associates if you look at the top of this page the logos are also different so please don't be confused this is something that works in favour of ubuy.co.nz because they are not directly getting the NEGATIVE reviews about their company. If your as frustrated as I am about ubuy you need to contact your bank I am with BNZ they have escalated my complaint about this company and has been referred to BNZ's high risk fraud department their legitimacy and management is currently being questioned. It would help if whoever is having issues with this company to do the same the more people who forward their complaints to their banks BNZ especially would be more effective. It would also be effective to make a formal complaint to the commerce commissions fair trading act. Ubuys complaints number that's listed on Ubuys policy terms is disconnected and the email address is unattended which means they are not followed up. Call times can be up to 2-4 hours on hold and the email info@ubuy is also unattended. I have been waiting for my refund for 5 months. This company needs to be shut down its fair to assume that I am only 1 of 100s and 100s who have had issues with ubuy.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

"Purchased a Hulkman Alpha 100 Jump…

"Purchased a Hulkman Alpha 100 Jump Starter from Ubuy-Online Store USA. Swift response and excellent service. Impressed with the quick delivery and overall experience."

24 January 2024
Unprompted review
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Nzwatcher,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards,
Team Ubuy

Rated 1 out of 5 stars

This company is a joke Ive tried…

This company is a joke Ive tried multiple times contacting UbuyNZ via phone and emails no response at all.even the hold time is a joke I waited 45 mins got to 1 min then ended going back upto 45 min wait what the hell not good. I am seeking legal advise and be going to disputes tribunial to file a court proceedings to get my money back. so I advise anyone don't use this SCAMMING COMPANY

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Ultra quick and hassle free delivery of…

Ultra quick and hassle free delivery of goods as just described. Perfect. I could not have sourced these products in NZ any other way. 😀

16 January 2024
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Private,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards,
Team Ubuy

Rated 1 out of 5 stars

Scamming POF just like everyone else…

Scamming POF just like everyone else have been trying to get a hold of somebody like anybody but nothing. Iv asked these people to stop coming to my mother place as her English isn't good and doesn't understand but they talk their s!!! Up and she falls for it. Undelivered item. Tried to visit a couple of addresses listed they're not even their bloody frauds taking people's hard earned money. I am trying to make contact as I want to know what exactly is my mother paying for and what the out standing balance is.
They seem to only respond to good review. We're looking at getting legal advice maybe even fair go if that's stil a thing.

24 January 2024
Unprompted review
Rated 1 out of 5 stars

This company is a joke they never…

This company is a joke they never answer any phone calls and their products don't come with chargers and I have to wait 80mins on hold, that's terrible service and bad advertising. Don't buy anything from ubuy unless you want to get ripped off

19 January 2024
Unprompted review
Rated 1 out of 5 stars

Just a follow up on my last complaint…

Just a follow up on my last complaint still no refund I can't get through to them at all unless I use a different number I'm very frustrated an angry I will not be getting anything off this company ever again an to top it all off my TV I got off them I waited 5 months to get it to have it blow up while we were watching it I call to let them know they say someone will get back to me about it an still haven't heard from anyone ?? This is very poor service 😢

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices, quick shipping

9 January 2024
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Jonathan,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards
Team Ubuy

Rated 1 out of 5 stars

Ok Excellent

Ok, its obvious that yr just going to take the money an undeliver. Well i hope you have a jolly great New Years, an a big fat juicy bank account. Good place to give money too, excellent head fukz. Congratulations to u.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Scams

There end of the contract fell through so I requested my money back it's taken months now they ignore my calls and messages .

16 January 2024
Unprompted review
Rated 1 out of 5 stars

I want my money back

I want my money back. I've paid much more than the 8 payments still no Riobi line trimmer. I used callback feature and got a call back but it cuts out . Please refund all money I've paid

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Have been waiting for my refund for…

Have been waiting for my refund for over 3 months so many calls just to be hung up on,having people say its getting processed and lying about the day it was going to be done,have emailed so many times with no reply, i think ubuy is so fast in taking your money but so slow in refunding you this time i will be taking legal action as i think this is unfair and ubuy have no consideration to their customers that need their concerns heard,so ubuy please do the right thing and refund me like you said you would, i have been very much patient with this and this is uncalled for

12 October 2023
Unprompted review
Rated 5 out of 5 stars
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Alexander,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards
Team Ubuy

Rated 1 out of 5 stars
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Sabine,

please accept our sincere apologies for the inconvenience caused. We do not stock any products in our warehouse. The stock availability of the product depends solely on the seller. At times, you may find that the product is in stock on our website/app, but by the time we process the order, the seller may not have the product you ordered.

The feedback has been shared with our quality team. If you have additional questions regarding your order, please drop us an email at info@ubuy.com. Our team will check and revert you back to the same. Once again, we sincerely apologize for the inconvenience caused to you. We value our customers and their satisfaction is our top priority.

Rated 1 out of 5 stars

They removed my review 🤬

They removed my review 🤬

Now that's bull$#% 😡what does that say about their scamming asssholes wow even because i speak the truth yall dismiss me? Do you do that to all your customers reviews cheap deals but payments is horrible they keep calling if you miss one payment so tricky!!!

What kind of company does that people beware f$?/@@ rip offs

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable, arrived earlier than expected. Great quality shorts.

10 December 2023
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Rob,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards
Team Ubuy

Rated 5 out of 5 stars

Happy dogs in New Zealand

I am from New Zealand and ordering this product through Ubuy is easy and quick delivery. Thank you.

8 December 2023
Ubuy New zealand logo

Reply from Ubuy New zealand

Hello Cherilyn,

Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.

Best Regards
Team Ubuy

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