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Tysew Reviews 

476
•
TrustScore 4.5 out of 5

4.7

Sewing Machine Store
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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional guidance and friendly demonstrations when choosing new equipment. People also highlight the efficient customer service, fast delivery times, and smooth technical support provided throughout their multiple purchases. However, some customers also noted minor issues regarding missing items or initial setup hurdles upon delivery. A few people experienced minor hiccups with accessories, requiring extra guidance or online video tutorials to get fully started. Despite these occasional setbacks, consumers generally appreciated the prompt resolutions and polite communication provided by the team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely knowledgeable, friendly, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great price and variety of... See more

Service

Reviewers express strong satisfaction with the outstanding customer service and helpful staff. Consumers... See more

Customer service

People report positive experiences with customer service, highlighting a very welcoming and professional... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting welcoming service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Setting up a brand new tailoring and alteration shop so after searching and contacting my old supplier, decided to purchase my machinery’s from tysew Ltd perfect decision. First of all I met Gurpreet... See more

Rated 5 out of 5 stars

Tysew's new location outside at IVER is excellent. So easy to get to. Took machine in for problem, I had caused!! Staff there brilliant. Machine had a full service. Problem sorted. Engineer taught... See more

Rated 5 out of 5 stars

You only really know how good customer service is when things go wrong. My new Janome 5060 sewing machine was delivered promptly, but when I set it up it would not do all the decorative stitches. When... See more

Rated 5 out of 5 stars

What a lovely shop, so many sewing machines to choose from. I bought the bernette b35. After watching a few utube videos I was finally up and running. There are so many sewing items for sale in t... See more

Company details

  1. Sewing Machine Store
  2. Haberdashery
  3. Industrial Equipment Supplier
  4. Sewing Machine Repair Service
  5. Sewing Shop

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

476 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(476)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I can’t recommend this company highly…

I can’t recommend this company highly enough. From start to finish, the customer service has been outstanding. They truly went above and beyond, making sure I felt completely confident using the machine by providing setup videos and promptly answering all of my questions. I’ve since recommended both the company and the machine to a friend, who is just as delighted. A definite 10/10 experience!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Big shout out to the Tysew guys who…

Big shout out to the Tysew guys who repaired my machines right away. I live in Scotland and the barrell on my Tysew machine was damaged after a broken needle - I had to drive down and they repaired it and my old back up domestic machines right away. Thank you for your amazing service! Now for the drive back up north!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

A superb experience, varied selection of machines

A superb experience from first contact to collection. Initial questions answered promptly by Alexander. Gurpreet in the showroom listened to our needs, was informative and accommodating to trials of several machines. Raj was supportive during payment and explaining the after sales support which is always there if needed. We shall return to this little gem of a company for our sundries when required.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Tysew at Iver.

Tysew's new location outside at IVER is excellent. So easy to get to.
Took machine in for problem, I had caused!!
Staff there brilliant. Machine had a full service. Problem sorted. Engineer taught me how to program my machine. All done in 4 working days.
All in all brilliant service and friendly staff.
There is a dedicated domestic sewing machine showroom. Fabulous. I have bought 5 sewing machines from TYSEW over the years and they are all going strong.

6 November 2025
Unprompted review

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