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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the pricing, finding it excessive and not commensurate with the features offered. People frequently mentioned that basic functionalities were missing even in paid plans, leading to a perception of poor value. Reviewers also encountered issues with the website and user experience, citing difficulties with navigation, unclear options, and design choices that hindered readability and functionality. Some people were dissatisfied with the product itself, noting that it lacked essential features for data analysis and customization, making it unsuitable for business needs. Conversely, a minority of users found the product to be easy to use and effective for surveys and feedback, appreciating its design and integration capabilities.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers appreciate the clean,... See more

Price

Clients share negative opinions on price, with many reviewers finding it too expensive for the features... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express frustration over unexpected... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers praise the product's quality,... See more

Website

Reviewers highlight negative aspects of the website. Many customers express frustration with unexpected... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Typeform is good for response collection and has a nice design. But it's just a nightmare for analyzing survey data. They broke all the summaries and reports — different tabs show different number... See more

Company replied

Rated 2 out of 5 stars

The paid version is fantastic. We had it at work and I used it all the time. So when I moved on from my job, I thought I'd set up a free account so I can send some date options to friends for a reun... See more

Company replied

Rated 2 out of 5 stars

It works well but it is expensive

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.


Contact info

2.2

Poor

TrustScore 2 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I love the flexibility that Typeform…

I love the flexibility that Typeform gives me. I'm mostly a solopreneur so being able to use Typeform for most of my tech saves me money. I use forms as registration for my session-based crafting business and collect payments. There are just a few things that could use improvement to make it even more effective for me:
- When duplicating a form, copy ALL of the attributes, not just some of them
- The ability to decrement "seats" based on form selections and not just overall completions

Overall I am happy I found this tool and it is great for an early-stage business like mine.

25 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your review. We pleased to hear you enjoy the flexibility of Typeform and we have taken note of your suggestions for improvement. If you encounter any further difficulties, feel free to contact support@typeform.com. They will be happy to assist you in any way they can.

Rated 5 out of 5 stars

It is a lifesaver

It is a lifesaver. I've been able to use it in so many applications in my business and it is so easy to use.

25 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for sharing, Emily.

Rated 4 out of 5 stars

Make data collection fun!

This is a great tool to make data collection more manageable and just more fun all around! You can custom design your forms to fit our organization and they look really good too. I've been using it for about 5 years now and it has yet to disappoint. The only reason I didn't give it 5 stars is due to a few organizational features that I would like to see added, not due to its value or functionality.

24 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your review, Bryan. We're happy to hear about your positive experience using Typeform. We strive to improve our product so please keep your ear to the ground for new releases coming 😉

Rated 5 out of 5 stars

Finally found the form platform I've been looking for

A user-friendly form that allows for a lot of flexibility. I tried other forms from Google to Cognito and Typeform provided the level of customization that I was looking for. It also allows for making it visually appealing which is important for participation.

24 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your review, Maria. We're glad to hear your making use of our customizable features 🙂

Rated 5 out of 5 stars

I am pleased with typeform as a whole

I am pleased with typeform as a whole. The only thing that was complicated was getting the surveys into emails. Overall it is a great website that has helped me in my company.

24 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your review. If you are having any difficulties adding your survey to emails, you can always send us a message at support@typeform.com. We'll be happy to assist.

Rated 4 out of 5 stars

I really enjoyed Typeform

I really enjoyed Typeform. My only wish is that they would add the features of saving progress before the form is complete and second, I wish Typeform exported form results to a Google Doc.

24 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Hi Mike.

Thanks for taking the time to review us. Unfortunately, we're not able to offer the ability to save your progress for legal reasons, as customers must consent for their information to be stored. You can find out more information about this here:

https://help.typeform.com/hc/en-us/articles/360029581051-Save-and-return-to-your-typeform-later

Regarding exporting results to Google Docs, this is currently already possible. You can find out how to set up this integration here:

https://www.typeform.com/connect/google-docs/send-typeforms-to-google-docs/

Rated 5 out of 5 stars

We've had nothing but great experiences…

We've had nothing but great experiences with Typeform. Their UI and UX are innovative and very intuitive at the same time. We'll be customers for years for sure.

24 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thank you for sharing 😀

Rated 5 out of 5 stars

Overall the user experience is great…

Overall the user experience is great and the forms are sleek. Only thing that would be nice would be even more flexibility with the design.

23 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your review. We're constantly working to increase customizable features at Typeform. You might be interested to hear about our new Layouts feature which has been released:

https://help.typeform.com/hc/en-us/articles/360036424212-Layouts

Rated 4 out of 5 stars

Very good product

Generally - Great product! easy to work with

In my opinion, this is the pefrect tool for small businesses.
Missing some advanced features for big organizations such as connection to a main DB of the whole org.

23 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your honest feedback, Ori. Your feedback has been passed on internally.

Rated 4 out of 5 stars

Works Wonderfully, Looks Beautiful--Need to Figure Out Unsubscribe Issues

I love Typeform! The ease of use is great. It's so intuitive. The free plan offers plenty of options to send out polls and get surveys done. It's very clean and sleek.

The only downside is that I have unsubscribed and personally requested to be off the list so many times. They have personally told me I'm off the email list and I still get emails. It's a bit frustrating to be honest, but if they can figure that out I would have nothing negative to say. The website itself works very well and I'll continue to use it!

23 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your feedback, Jenna. We've looked into your account and we can confirm that you're now unsubscribed from marketing communications—sorry for any mix-up on our behalf. We hope this helps.

Rated 5 out of 5 stars

Love

Love, love, LOVING Typeforms. I run a non profit spay and neuter clinic and Typeforms helped me organize my pet clients within my sparse budget and connect a payment platform as well as collect client data for the Shelters database.

Amazeballs!

21 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for the review, Kat 😊

Rated 4 out of 5 stars

Well Designed

A little bit hard to navigate, but once you do, Typeform is very helpful in shortcutting questions to others to make quizzes and surveys. You can use keys to answer instead of your cursor if you prefer, use a progress bar, use pictures, use a calculator, and set a theme and font.

21 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for review us, Lucia. If you are having any trouble with navigation or would like help with anything else, you can contact our support team. They'll be happy to help out.

support@typeform.com

Rated 5 out of 5 stars

Typeform has been an incredible asset…

Typeform has been an incredible asset to my company. It has helped me gain powerful insights about my customers and how I can help serve them better. The easy to use drag and drop interface with logic jump functionality has taken conversational surveys to the next level. I highly recommend Typeform to clients and colleagues every chance I get because it's that good.

21 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for such a lovely review, Kindra. We're pleased you find our product easy to use and that you've used it to gain powerful insights into your customers. Keep up the good work 💪

Rated 3 out of 5 stars

Typeform was neither easy or difficult…

Typeform was neither easy or difficult to use, I struggled at first then was able to quickly send out my group message. Messages were received and data was collected. The data display was unremarkable as well. Typeform proved and adequate alternative to SurveyMonkey. I recommend everyone try Typeform, as a new company they will be improving so I will definitely give them another try.

21 February 2020
Unprompted review
Typeform logo

Reply from Typeform

Thanks for your honest review, Roberta. Your feedback has been passed on internally to help us improve.

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