Purchased a dress that arrived with a mark on it. When I originally ordered the dress I was informed there was no stock and I wouldn’t be receiving it until end of July. It arrived end of June, a full... See more
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Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even wit... See more
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I really wanted to like this brand, however found the sizing, colour not right and their return policy, only a store credit, no free returns as well! umm ladies its an online business, get with the pr... See more
Company replied
Been 3 weeks and still waiting for dress to be shipped. Purchased last year on 26 Dec and still waiting for our dresses to be shipped. Have purchased from multiple other Australian boutiques during Bo... See more
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Company details
Written by the company
Twosisters The Label is an Australian based fashion brand with a global soul. What started from humble beginnings for sisters Ruby and Pauline, has now become one of Australia’s fastest growing labels. From their mum’s garage, to their Adelaide-based office, the Twosisters family has grown to a team of 20 people. The mission of the company remaining the same; to make all who wear the label feel beautiful and powerful. With a desire to provide gorgeous occasion wear without the exuberant price tag, Twosisters places quality fabrics and cuts at the forefront of all design. Timeless, whimsical and beautiful, each item is made to be worn again and again…and again. Extending the feel-good ethos to the production side of the business, each piece is designed in-house, with all samples ethically produced by factories overseas. This process is backed by twice-yearly factory audits (covid permitting) which ensure workers are being paid fairly and are working in safe, comfortable environments. What’s next you ask? To the stars, dressed in Twosisters The Label of course.
Contact info
9 Maple Avenue (by appointment only), 5035, Forestville, Australia
- 0420 776 002
- sales@twosistersthelabel.com
- twosistersthelabel.com
2.4
Poor
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their dresses are true to size and…
Their dresses are true to size and actually how it’s pictured!!!
6 May 2021
Frequent buyer and always happy!
5 May 2021
Great fast service
5 May 2021
Absolutely love my dress that I…
Absolutely love my dress that I purchased. Amazing quality and the fit was perfect (I referred to the size chart for correct sizing and it was spot on). Order arrived very quickly, extremely happy with everything from Two Sisters.
5 May 2021
No free returns
Customer service team is great however the returns policy is not. Other online venues give free returns whereas Twosisters does not. Considering that there is no store in NSW to physically look at - it's hard to find what you like as the sizing among outfits is not consistent. I have a gift voucher i have been trying to get rid of since last year and have ordered up to 5 dresses now tbut they haven't been what I am looking for so I have to pay for returns postage each time also. Basically i would much rather shop at other online retailers that offer free returns especially when they don't have a physical store around.
5 May 2021
Pretty upset with the sizing it’s not…
Pretty upset with the sizing it’s not accurate at all it’s too big and gapes
4 May 2021
Love my new dress!
Love the designs! Prompt customer service and delivery too :) I ordered a dress to wear for my wedding next year and the fit, length and quality was absolutely perfect. I'm very petite (5 foot) and was only interested in wearing a short dress for my wedding. So many short wedding dresses out there are very meh in design and I personally don't believe in spending thousands for a wedding dress anyway so was very happy to find a dress from Twosisters that was exactly my style and price range. Will be buying more dresses in the future!
4 May 2021
Unprompted review
Very impressed :-)
I ordered the Kealy dress in mauve (size 12). Arrived in 48 hours and is what I expected from the photos on the website- beautiful colour and quality. Fits ever so slightly small but still comfortable. Was my first Two Sisters purchase and will definitely buy again!
3 May 2021
Unprompted review
I have loved everything so far
I have loved every single dress, top and skirt I have received through these guys! They are true to size and look stunning on. The amount of compliments I have received wearing their items of a real confidence booster too. Highly recommend spending that little bit extra for great quality
3 May 2021
I have received my dress Brienne Blush…
I have received my dress Brienne Blush size 6.
I was a little worried as I am a size 6 in the body but my chest is bigger.
Postage was Express & came in about 3 days very quick.
The dress fitted beauitfully, the colour & style is exactly as on model.
The material is beautiful & due to the Elasticity in the dress it fit perfectly.
Even the length was good, as I thought I might have to get it taken up.
Very happy with it all.
29 April 2021
Great quality and accurate sizing
Great quality clothes and standard sizing which is refreshing! I’m always the same size in different dresses with your store which makes online shopping so much easier (compared to other online stores where the sizes vary so much between items).
29 April 2021
AMAZINGGG!
I’ve ordered two dresses already, both so beautiful and such amazing quality! Both parcels arrived so fast and even when I wanted updates, someone was always able to respond to my emails to help! So happy with my purchases and will definitely be buying more!
29 April 2021
Unprompted review
Just perfect
Super fast delivery.
And the dress I ordered was seriously good quality!
Could not fault anything!
29 April 2021
Amazing service and beautiful clothes
Purchased dress for an event and was concerned it might not arrive in time, contacted customer service to check and they were incredibly helpful. The dress arrived in NZ two days after ordering. Really pleased with the product and service, thank you!
29 April 2021
LOVE LOVE LOVE
Bought this dress for college graduation and it did not disappoint! It was delicate, unique, and absolutely gorgeous! Worth every penny!
29 April 2021
Unprompted review
Beautiful quality and true to size.
29 April 2021
My parcel arrived super quick
My parcel arrived super quick, I had to return it as it was too big. Great customer service, clothes are well made. Will happily purchase again :)
29 April 2021
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