Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... See more
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Review summary
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What people talk about most
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Great customer service. I've been a member for around 20 years (on and off). The resources are pretty good - although sometimes need a bit of searching for something that is appropriate and free of mi... See more
Company replied
Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It... See more
Company replied
Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription.... See more
Company replied
Company details
Information provided by various external sources
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contact info
Ecclesall Road 197, S11 8HW, Sheffield, United Kingdom
- twinkl.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Quick answer and a lot of worthy details
16 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Maria,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Numerous worksheets across all teaching…
Numerous worksheets across all teaching levels and across many subject areas. i had a blast searching and planning and getting resources for new school project on respectful relationships.
15 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Margaret,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent customer service from Amy at…
Excellent customer service from Amy B. I had an issue with my account, and she went above and beyond to help resolve it quickly and professionally. It’s genuinely some of the best customer service I’ve ever received and has really reinforced my confidence in Twinkl’s service. Thank you Amy!
14 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I had a free trail
I had a free trail, cancelled the free trial and it was not cancelled. I had two payments deducted and can only have one refunded due to missing the second set of I want to cancel my subscription. If people wants to cancel, it's for a reason why would you setup 2 sets of I want to cancel. Confusing and unfair.
14 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Charlene,
Thank you for taking the time to share your feedback — we really do appreciate it. I’m sorry to hear there was an issue with the cancellation journey and your refund request.
I’ve found your query in our system and have just sent you an email with more details.
If there’s anything else you need or you have any more questions, feel free to reply or reach us at twinklcares@twinkl.co.uk.
We're here to assist you and ensure your experience with us is as smooth as possible.
Kind regards
Twinkl
The customer service was fast nice customer service and my…
The customer service was fast and my problem solved very fast
12 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Mustafa,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Thank You TWINKL
I have been using TWINKL at least the last 5 years, maybe more. Twinkl has been helping me to create teaching materials and assessments. Today Alexandra and Twinkl Care Team have been helpful to process my request for refund. I got a Haemorrhagic Stroke 10 months ago and now is still battling with the right limbs hemiparesis. I have to leave my teaching position to focus on my recovery and to ensure the safety and well-being of the school community are not compromised. Wishing Twinkl many more fruitful years, stronger community dedicated to enhance access to education for All.
12 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Mrs Fonsa,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and that you are pleased with the support that Alexandra and the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I received brilliant and quick customer service
I received brilliant and quick customer service when I accidentally forgot to cancel my membership when I meant to! Kim was an angel and helped me within an hour of me contacting Twinkl! Thank you so much!
And just to add, the only reason I cancelled was due to no longer requiring the access and resources!
11 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Cally,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Kim helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Reply from Twinkl Educational Publishing
Hello there Emilia,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Morgan was very efficient in dealing…
Morgan was very efficient in dealing with an issue which came up, and I really appreciated that!
7 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Fiona,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Morgan helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I was having trouble with changing my…
I was having trouble with changing my password. Having had an accout previously I found a video clip that explained about previous passwords and how to delete them. Very simple and easy to follow. I also contacted the customer service department through email, who were prompt and resolved the issue very quickly. Thank you 😊
9 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I love this site and excellent customer service!
I love this site! So many resources! I had apparently created two accounts and was being charged twice. The customer service rep was amazing with fixing it!
8 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Dana,
Thank you for your lovely review, we really appreciate it.
It is great to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provided :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Olivia cares are the one who assists me…
Olivia cares are the one who assists me and she helps me a lot. Really fast and efficient. Love her work.
8 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Syakinnah,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Olivia helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great experience with customer support…
Great experience with customer support regarding my subscription
7 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Olga,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great service
Great service, very fast and prompt to reply and help with a query.
7 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there AnneMarie,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I recently had a payment issue with my…
I recently had a payment issue with my Twinkl subscription, and I’m delighted to share how smoothly and positively it was resolved. The customer support team was incredibly responsive, professional, and kind throughout the process. They listened carefully, reassured me, and worked quickly to find a solution that left me feeling valued as a customer.
Not only was the issue resolved with a positive outcome, but the way Twinkl handled it truly highlighted their commitment to supporting educators and families. It’s clear they care deeply about their community and go the extra mile to ensure everything runs smoothly.
I’m grateful for their excellent service and even more confident in recommending Twinkl to others. Their resources are fantastic, and their customer care is just as impressive!
6 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Debra,
Thank you for your lovely review, we really appreciate it. We’re so happy to hear you had a good experience with us
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Amazing service
Amazing service! Quick, responsive and very supportive... can't recomment enough!
6 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Emma,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl Tteam is on the lead...
The Twinkl team is amazing from resolving my account to setting me up and helping me get my admin sorted. I am truly honored. Thank you Nashima for helping me with my account and sorting up my payment dates, Thank you Kate and Laura for all the major assistance you have given me. Thank you Twinkl Team. Lead on and never look back or give up.
5 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Zuziwe,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Nashima, Kate and Laura helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great costumer service :)
I was having a few issues accessing my account but Hendrika and Amy continued to email me with suggestions and guidance until the issues were resolved. Thank you so much - love Twinkl :)
1 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Debbie,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Hendrika and Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent range of resources and…
Excellent range of resources and wonderful customer service - Emma was amazingly supportive.
Highly recommend.
4 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Tolu,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that Emma provided :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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