Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great customer service. I've been a member for around 20 years (on and off). The resources are pretty good - although sometimes need a bit of searching for something that is appropriate and free of mi... See more
Company replied
Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It... See more
Company replied
Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription.... See more
Company replied
Company details
Information provided by various external sources
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contact info
Ecclesall Road 197, S11 8HW, Sheffield, United Kingdom
- twinkl.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Subscription issue
I had a payment/ subscription issue- through fault of my own- the online chat support of Amanda was extremely efficient and precise and so resolved my problem within minutes.
18 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Jacqueline,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl saves the day!
I have no time to create materials for my classes, and they are always there to save the day! Not only that, but their customer support is very helpful, particularly Amy. She is very proactive in looking into my account. I initially approached her with one concern, and she resolved another issue that I didn't even know existed. Two birds with one stone! Thank you very much, Amy and Twinkl!
20 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Cyrill,
Thank you for your review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and the resources you have explored so far and that you are pleased with the support that Amy provided. :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Love using twinkl for school resources
Love using twinkl for school resources. Loads of variety.
What really stands it apart from the rest is how helpful their staff are.
18 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Mr Butler,
Thank you for your review, we really appreciate it.
It is lovely to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The whole team at twinkl go above and…
The whole team at twinkl go above and beyond to help people using the site. The resources are vast and very inclusive for a lot of children and adults either going onto home education or helping students that need that extra help to catch up.
We have had great successes through the years and it has been value for money with all resources in one place.
We are so glad we found you to help us on our journey through education
17 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Eleanor,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and the resources you have explored so far and that you are pleased with the support that Twinkl provides :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Olivia was indeed helpful and speedy
17 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Suri,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Olivia helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Refund after accidently subscribing twice
I had accidently created two subscriptions one from a personal email and one from a professional one and was paying twice. WIthout any fuss, just some proof of account holding, I was refunded for the full twelve months of one of the accounts. They reponded to my emails quickly and efficiently - even after hours and were polite and professional. A refreshingly fabulous experience!
16 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Nicole,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Save your time and energy!
I’ve had a really positive experience with Twinkle so far. What I appreciate most is how user-friendly and reliable the platform feels — everything is clear, straightforward, and easy to navigate, even if you’re not very tech-savvy.
Their service has been consistent, and I’ve never had to deal with unnecessary complications or confusion. Whenever I needed support or had a question, the response was quick and helpful, which honestly makes a big difference.
Overall, Twinkle feels like a service that actually respects your time and makes things simple instead of overcomplicating them. Definitely a pleasant experience, and I’d happily continue using it.
17 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Asmar,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Patient and kind customer service
Patient and kind customer service, on top of excellent teacher resources, all created for you! I am a special education preschool teacher, which means I need a lot of visual aids. Twinkl has so much to help with that! Thank you Twinkl.
16 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Kathy,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
So professional
So professional! I am very pleased with the comunication and everyting! Twinkl is the best.
16 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Nadica,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
It was amazing
It was amazing. There was a mistake in my last two months payment and when I ask for help, luckily dear Gemma helped me to solve the problem.
15 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Mennatallah,
Thank you so much for your review — we’re so glad that Gemma helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl were great!
Twinkl were great - Kim & Amy in particular.
Sorted out the mix up I did with a couple of accounts and double payments. They are re-embursing what is due back and sorted my account so I only have one so mo more mix-ups! The joys of a busy teaching post!
Thank you Twinkl,Amy & Kim,
Ann M
13 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Ann,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amy and Kim helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Issue resolved fast
I was experiencing a login/access issue with my Twinle account, but it was quickly resolved thanks to the Help Center. The support team was very responsive and guided me effectively throughout the process. I truly appreciate their professional and helpful approach. Overall, a smooth and satisfying experience. I would rate this service 5/5.
13 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Kardelen,
Thank you for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl is a wonderful company to work…
Twinkl is a wonderful company to work with. Their customer service is top notch.
12 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Barbara,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Lovely customer service!
The customer service team were incredibly helpful and friendly.
11 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Tilly,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great Service!
I didn't realize that I was actually on a trial membership and that is would be auto-renewed. I must have thought that it was a free trial and will expire after a month.
Nashima explained very clearly about the trail membership.She also confirmed that I've successfully cancelled the membership via the website. For my peace of mind, she removed the payment details from the account so that no further payments are taken. That was great! Then I received another email from Amelia giving me another offer - If I don't think I'lll use my paid membership right away, she can also pause my current paid month of membership for me. She said that she can also offer 1 unused month. This means I'd have 2 months to use at a later date. That was amazing! Great service!
10 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Jean,
Thank you so much for your review — we’re so happy to hear that Nashima and Amelia helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I’m very pleased with the support I…
I’m very pleased with the support I received from the team. They handled my refund very quickly and professionally, and the whole process was smooth and stress-free. I really appreciate how prompt, helpful and courteous everyone was throughout. Thank you to the team for such excellent customer service — I’m very satisfied with the experience.
9 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Outstanding customer care from Gemma
I would like to thank Gemma for helping me with a problem I was having on my account. Gemma was kind, understanding and swift with sorting the problem out for me. Outstanding customer care and as usual would always recommend Twinkl for any educator.
8 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Lyna,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Gemma helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Really impressed with Twinkl’s fast response and the action taken
Really impressed with Twinkl’s responsiveness and commitment to quality. I flagged a small scientific inaccuracy in one of their Year 3 fossils resources, and it was reviewed and corrected very quickly.
A big thank you to Gemma, Laura B, and the specialist team for their support and efficiency. It’s great to see such care taken to ensure materials are both engaging and accurate for our children.
9 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Silvia,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Gemma and Laura helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Joy was extremely helpful and courteous…
Joy was extremely helpful and courteous with my request for a refund as I have recently retired from 35 years teaching. I received an email a few moments later as follow up. Thank you.
9 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Leisa,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Joy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Straight to the point
It didn't take too long to chat with a person. and the process wasn't drawn out, Amayrane Cares was the best. I had a few issues and she managed to sort them all out.
9 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Anihaera,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Amayrane helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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