On 2 occasions I almost choked to death from taking Recharge. The tablets are rough and get stuck in the throat. I contacted TWC to tell them of my experience and suggested they "rethink" the way the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn't like the lack of communication. I placed my order early April and suddenly realized, late May, that I had not received it, but was charged instantly upon placing order. I called and was tol... See more
Company replied
I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The... See more
Company replied
The Wellness Company’s customer service rep bent over backward to rectify my delivery issue. We live in Eastern Tennessee and are having a very hot summer. Unfortunately, I ordered medication and UPS... See more
Company replied
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WARNIING
WARNIING! I want to make others aware how this company keeps you hostage, Read their RETURN POLICY AND NEVER SUBCRIBE....I had to learn the hard way. I went with this company because is highly recommended by credible individuals who are on health industry that are trustworthy, however the customer service is out of the US and that is a HUGE red flag...problem, Language barrier to which all they do, is stick to what they are told to do.
I cancel my subscription for up coming products in advanced, having email confirmation I was deny of having them hold the shipment to prevent from products going out, for what It should have NOT been generated.
Now, regarding products working can not say that they work because I never felt any different, was a waste of my hard earn money.
23 June 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding your subscription, order processing, and customer support interactions. We appreciate you taking the time to share your feedback, as it helps us identify areas where we can continue improving our customer experience.
We understand how important it is for customers to feel informed and supported when managing their subscriptions. We’re sorry to hear that the cancellation and shipment process did not meet your expectations, and we regret any inconvenience this may have caused.
We also appreciate your feedback regarding the product experience and we value hearing about your individual experience.
We would appreciate the opportunity to review your account details and better understand what occurred so we can address your concerns appropriately. Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
Great products, great service
I have ordered from this company twice and find it to be a great resource. Plus, their customer support is superb. I had a minor hiccup with fulfilling my order the second time I made a purchase from TWC, and the support I received in resolving this issue was attentive, professional, and solved my problem. I'm so glad I found this company.
29 June 2026
Unprompted review
Reply from The Wellness Compnay
Your generous words truly motivate our team. We're so pleased you had a wonderful experience with us. Thank you for your trust.
TWC Team
Great communication and fast response…
Great communication and fast response to my questions.
30 June 2026
Unprompted review
Reply from The Wellness Compnay
We're so grateful for your kind words. Knowing we've provided excellent service makes all the difference. Thank you for choosing us.
TWC Team
The company is a scam
The company is a scam. They only post positive reviews of their products. I posted a negative review 3 times on a particular product which did not work at all and they never posted it. Where’s the honesty and transparency if you omit negative reviews? Their products are extremely expensive and many are ineffective. I tried to warn people not to waste their money but TWC omits my advice. Horrible company!!
25 May 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding your review submission and product feedback. We appreciate you taking the time to share your thoughts, as customer feedback is important in helping us improve.
We value transparency and strive to provide a platform where customers can share their experiences, both positive and constructive. Reviews may be subject to standard moderation guidelines to ensure they meet platform requirements, but we take concerns about review visibility seriously and would be happy to look into this further.
We’re also sorry to hear that the product did not meet your expectations. We understand that every customer’s experience can vary, and we appreciate you sharing your feedback regarding the product’s effectiveness and value.
We would welcome the opportunity to review your concerns in more detail and better understand what happened.
Thank you for bringing this to our attention.
Best Regards,
TWC Team
The Wellness Company answered my health…
The Wellness Company answered my health query promptly with helpful, friendly and descriptive language that made complete sense to me. They gave me clear guidance on the way forward with my issue.
In todays health climate with many confusing choices before us, it is good to know that the Wellness Company is there to help.
1 July 2026
Unprompted review
Reply from The Wellness Compnay
This means everything to us. We're delighted you had such a positive experience. Thank you for your support and confidence in TWC.
TWC Team
Great Experience
Great Experience. Customer Service is great. This is my fourth purchase from The Wellness Company. Orders processed and received quickly. Definitely will remain a customer.
30 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for your thoughtful words. We're honored to have earned your trust and are happy we could serve you well.
TWC Team
I have been using Spike Support for at…
I have been using Spike Support for at least 2 years now & get it on a monthly basis. I noticed that I was almost out of it, without another bottle in the cupboard. Got on the website & discovered that I didn’t receive a June shipment. Further checking revealed that my monthly delivery had been changed to a bi-monthly delivery, but with only one bottle (30 day supply). I contacted customer (after hours), & received an email this morning. JP was able to restore my monthly shipment so that I’ll be back on schedule soon.
29 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience and for being a loyal customer of The Wellness Company for the past two years. We truly appreciate your continued support and are glad to hear that JP was able to assist in restoring your monthly shipment schedule.
We apologize for the confusion regarding the delivery frequency change and understand how important it is to receive your products consistently, especially when you rely on them as part of your routine. We appreciate your patience and are happy that our team was able to help resolve the issue.
If you feel that your concern has been resolved and you’re satisfied with the assistance provided, we would truly appreciate it if you would consider updating your review to a 5-star rating.
Thank you again for your trust and for being a valued member of The Wellness Company community.
Best Regards,
TWC Team
Customer service Christine and Dr Smith are both amazing
First customer service Christine and every other customer service representative I have talked to have been absolutely amazing!!! In light of changing pharmacies and ramping up to meet the need I think they are doing great! There have been a few glitches, but I feel completely understandable! I am super stoked with my doctor Doctor Smith who really wants to make sure I have every tool to fight my cancer!
30 June 2026
Unprompted review
Reply from The Wellness Compnay
We appreciate you taking the time to share this. It's gratifying to know we made a difference. Thank you for being part of the TWC community.
TWC Team
False Advertisement
False Advertisement. The TV ad included the fact I would get Z-pack. Kit did not come with Z-pack and included a replacement antibiotic. Unwilling to compromise and send the drug I wanted for an international trip. I have received an update regarding your Travel Emergency Kit (TWC#1320662) and wanted to share the latest information with you. After reviewing your order, our Specialized Team confirmed that your Travel Emergency Kit does not include a Z-Pak (Azithromycin).
At the time your order was placed and processed, the kit included Ciprofloxacin (generic Cipro®) instead.
29 June 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the medications included in your Travel Emergency Kit, especially when preparing for an international trip. We appreciate you sharing your feedback and the opportunity to provide clarification.
We’d like to clarify that the medications included in our Travel Emergency Kit were in the process of transitioning as we recently updated the medications provided in the kit. During this transition period, the contents of the kit may have varied depending on when the order was placed and processed.
We understand how important it is to have confidence in the items included in your kit, and we apologize for any confusion this may have caused. We are continuously working to ensure our product information is clear and up to date for our customers.
Best Regards,
TWC Team
I thought by the commercials there was…
I thought by the commercials there was more medication included. Over priced for what we received. Support was excellent though. Kevin
27 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re sorry to hear that the contents of the kit did not meet your expectations and understand your concerns regarding the value of the product.
We appreciate your kind words about our support team and are glad to hear you had a positive experience with them. We also value your feedback regarding our product information and will continue working to ensure our offerings are communicated clearly.
Thank you for taking the time to share your experience.
Best Regards,
TWC Team
A company you can trust
I would have given them a 5 star but it did take longer than usual to process my order. However, after contacting them they excelled my order and I received it 2 day mail. Their products are great and I feel safe using them.
25 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for your kind words about The Wellness Company. We’re happy to hear that you trust our products and feel confident using them.
We sincerely apologize for the delay in processing your order, and we appreciate your patience and understanding while our team worked to expedite it. We’re glad we were able to assist and that you received your order promptly after reaching out.
Your support means a lot to us. If you feel that your experience has been fully resolved, we would truly appreciate it if you would consider updating your review to a 5-star rating.
Thank you again for your trust and for being a valued customer.
Best Regards,
TWC Team
I ordered the Ultimate Spike Detox
I ordered the Ultimate Spike Detox. I received a bottle of 120 capsules as expected. What I did not expect is that more and more bottles arrived to the point where I have now 7 bottles at 120 capsules each. I do want to use the product, but it would be much easier financially if I would receive 1 bottle per month, especially since each bottle is $80.00!!! When I asked if I could return any bottle, I was told that there is no refund! That means that the Wellness Company has charged me $ 640.00 up front!!! Be careful when you order from that company!!!!!
26 June 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the unexpected additional shipments and the impact this has had. We appreciate you sharing your feedback, as it helps us identify areas where we can improve our customer experience.
We’d like to clarify that, before adding a product to the cart and again before completing checkout, customers are provided with the option to select either a one-time purchase or a subscription. We aim to make these choices clear so customers can select the option that best fits their needs.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
Beware: Charged for a membership renewal without any notice
Charged for a membership renewal without any indication on my profile that this would be a recurring charge, and they will not refund. Tried to delete my profile so they don't have access to my credit card and they say this is not possible!!??
25 June 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concern regarding an unexpected membership renewal charge. We appreciate you taking the time to share your feedback, and we’d like to provide some clarification.
Please be assured that your membership renewal has already been canceled, and there will be no further renewal charges moving forward. We also send email notifications 3 days before a scheduled order or membership renewal is processed to help keep our customers informed and allow time to make any necessary changes.
We understand your concerns regarding your account and payment details, and we’re happy to assist with any questions or requests you may have. Thank you.
Best Regards,
TWC Team
I had a question and order concern
I had a question and order concern. Customer service responded quickly with a fully detailed answer to my question and eliminated my concern.
25 June 2026
Unprompted review
Reply from The Wellness Compnay
Your kind words brighten our day. We're so glad you had a positive experience with our team. Thank you for your continued support.
TWC Team
Have not received my paid for…
Have not received my paid for medications. Ordered April 30th. Have called and been told it's coming.
30 April 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for reaching out to us. We'd be happy to look into this matter for you. I've sent you a request for your order information so we can assist you further. Thank you.
Best Regards,
TWC Team
I need to update this evaluation. They replied promptly that they would fix the problem but as of this date, my refunds have not been completed. I have sent numerous emails and finally called.
I think this is a great company but they have some things to work out. I ordered a product and got the first order. Then I recieved nothing for months. I then noted that I was being charged every month the $348 charge. Come to find out I had to reply to a medical questionnaire form but they gave me no indication that I needed to do it and it was going to my spam. They resolved it promptly and politely but the system needs to get better. I have no doubt they will improve as they are committed to a better health care system.
23 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for your kind words about our company. We’re sorry to hear about the confusion surrounding your order and the medical questionnaire requirement.
We understand how important clear communication is, especially when it comes to health-related services. We appreciate you bringing this experience to our attention and are glad to hear that our team was able to assist you promptly and politely.
Your feedback regarding the notification process and system improvements is valuable, and we’re continuously working to enhance the overall customer experience. We truly appreciate your understanding and support as we continue striving to provide better healthcare solutions.
Thank you for being a valued customer.
Best Regards,
TWC Team
My frustration with the overall…
My frustration with the overall Wellness Co. regarding replenishment services was significantly quieted and communications improved due to the representative sincerely trying to resolve issue. The honest calm nature of the representative was evident as we pursued the resolution. I appreciated that.
24 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you so much for sharing your experience. We're thrilled that we could meet your expectations. Your support is greatly valued.
TWC Team
Their Tirzepatide gum is useless, Siren Song customer service
Their Tirzepatide gum is useless product. Additionally I contacted them about canceling a second order that I did not place and they sent it to me anyway and charged my credit card. Siren song customer service that will do anything to not cancel or refund an order. BEWARE!!!!!
23 June 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how concerning it can be to receive an order you weren’t expecting and want to clarify how our ordering options work.
When you first placed your order, you had the option to choose between a one-time purchase or a subscription order. Our subscription option includes a 10% discount, and subscriptions can be canceled at any time before the next order is processed and charged.
We’re sorry for any confusion or inconvenience this may have caused. We’d be happy to review your account details and help address any remaining concerns. Please reach out to our customer support team so we can assist you further.
Best Regards,
TWC Team
Replenishment order still hasn't been…
Replenishment order still hasn't been processed after almost 2 months even though I have been charged. No one will give me a definite date of shipping. Highly annoyed
24 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for reaching out to us. We're sorry for any inconvenience this may have caused. We understand how disappointing it is to wait much longer than expected for an order, especially after you've already been charged. We also want to acknowledge the recent order delays on our end and appreciate your patience while we've worked through them.
I can see that your order has since been delivered, and we hope everything arrived as expected. If you have any additional questions or need further assistance, please don't hesitate to reach out to our team. We're always happy to help.
Best Regards,
TWC Team
110% scam
I cannot imagine what could induce reputable physicians to abandon their practices and become hucksters, selling penny antibiotics for $300 or worthless "weight loss" drops. (If I ever need the former, I'll simply ask my internist to write me some CIPRO "for a rainy day.") I am certain The Wellness Company will presently be selling "magic holy water" like Peter Popoff Ministries.
(BTW, I have a suggestion that should be far cheaper than weight loss drops: PUSH YOURSELF AWAY FROM THE TABLE. "Oh, but I have GLANDULAR problems!" they'll protest--while downing the day's eighth box of Hostess Cupcakes.)
31 May 2026
Unprompted review
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