The app is a nightmare. Was a nightmare to set up the smart lightbulb the first time, but when we needed to change the wlan connection because we got a new internet provider, the apps only response is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
De tuya smart Visual Doorbell kan als er gebeld wordt geen contact leggen met de app in de samsung telefoon die aangeeft een netwerk probleem te hebben dat niet op te lossen is het is een tuya softwa... See more
My electric radiator was a nightmare to set up- which I had to do twice because each heating valve had to connect to WiFi and be set up in a schedule of its own. Hours of faff because of poor connecti... See more
Accidently bound Smartapp app to wrong telephone number and the app does not allow changing back even via email. The chat bot says to raise a support ticket to get changed but after 2 weeks still no... See more
People also looked at
TDon't use Tuya.
Tuya is playing a very dishonest and dirty game by blocking manufacturers' non-certified ZigBee devices, shifting the manufacturer's responsibility onto the end users. Don't use Tuya!
Steer clear of video doorbell with tuy/smartlife app…
Only gave this 1 star cause I had to,steer clear of their video doorbells, absolutely useless!don't connect to Alexa and only alert you that the doorbell has been pressed when I'm in the tuya/smartlife app,biggest waste of money and time
I would give zero stars for the Tuya…
I would give zero stars for the Tuya video doorbell if i could,,what an absolute waste of money,,only gives you video when someone rings the doorbell and even that is hit and miss,i should have known better to buy such tat.
bane of my existence..
Tuya smart lights are the bane of my existence. I got them a few years ago for my new house because I wanted to splurge with the family room lighting, they have been the biggest hassle and pain in the head. They’re consistently frustrating because they keep breaking getting disconnected some of them going off-line and some of them not going off-line Nothings in sync. It’s terrible and drives me absolutely crazy!! DO NOT BUY!!!
Dire
Dire, it will not let you respond in time to anyone ringing the bell, it just goes into sleep mode. I’ve tried my best to get it to work, I’ve even subscribed to motion detection in the hope that would extend my chance, but it can’t detect anything?? If anyone knows how to get it to work please let me know but this is such a waste of money
Smart Spy Lights
I got smart lights from a local dutch company nice features compatible with alexa, it turns out it is tuya branded, to install the three lights, I have to give the app my email address and internet password, it is asking my precise location, i do it once set the lights to a static setting then deleted the app changed the password, I will use them as regular lights. Every week the lights resets themselves starting to blink faster and faster asking me to pair them again with the app. I am sick of it for the convenience of few bucks you are selling your privacy and you get annoyed by the eapidly blinking lights, you have been warned.
Who makes you pay just for notification…
Who makes you pay just for notification text? Never buy their products.
I’m surprised at the poor reviews of…
I’m surprised at the poor reviews of this video doorbell. As well as a good price, it’s connected to my network easily and the quality of the videos and screenshots is very good.
Totally useless Bell can’t be heard…
Totally useless Bell can’t be heard Video only captures when bell is pushed so does not capture live footage
Do not buy !!!!
this is garbage
this is garbage, so dificult to install that I give up, I loss my money
I'm not getting along well with this
The video is clear, but you have to go into the App to find it. By the time I have found it the person on the doorstep has gone or become impatient.
You get a notification glash up on the screen but it quickly disappears and I'm left searching for the App!!! Not sure if others have sane issues.
Keeps cutting off! Don't Buy.
Got this product because neighbours kept causing issues at our front door but the doorbell constantly disconnects we've had around 12 issues give or take within 6 months the doorbell catches the first 2 seconds of them showing up then absolutely nothing afterwards which defeats the purpose of even installing it in the first place. I wish that we'd just got the Ring Doorbell.
Not very smart doorbell
Battery goes flat quickly, even after a few months. Also camera loses all it's settings, wifi , everything when it loses all power. Quite useless really.
App also expires, then you need to purchase pro version.
Waste of money.
wast of money
It constantly takes minute by minute photos of my car in the driveway therefore it uses the battery up and I'm constantly having to recharge it daily. There aren't enough settings to adjust the camera. Its very annoying to hear the alert going all evening. So I end up turning alerts off which defeats the object of having a video doorbell. Not worth the money.
Worst App and lights ever bought
Worst App and lights ever bought. Has never worked since day one
Very poor product DO NOT BOTHER
Very poor product. These were actually distributed by our local police force to deter crime in the area. However the battery runs out very quickly, ours lasts 6 days and then requires 10-12 hours charging!!
The app disconnects constantly and then needs refreshing. The night image is not very clear in regards to picture quality of people.
When you try to answer the bell it would be quicker to go home and answer the door, as the app takes ages to load and will then crash!
Ours alerts you for people walking or driving by, when they are no where near the door.
After a few months ours has stopped recording, says there is no memory card inserted but it is still in there.
Load of rubbish, I’m just glad ours was free.
DO NOT BOTHER
Useless door bell device
Useless door bell device. Never trust 10 top rated links. Could tell the device was a con as soon as I opened the box as there is no manufacturer’s name anywhere on the box or device. As all the reviews say don’t go near TUYA!
Continuous disconnection
Continuous disconnection. Connects for a minute. I guess you get what you pay for.
AWFUL APP AND NO SUPPORT!
Literally the WORST APP ever created by mankind! Nothing works, lags horribly, broken menus, no options to manage your devices. Never hire coders from the local post office! No support!
Cheap Chinese tat
Have an electric radiator with wifi thermostat… dropped connection to wifi after a few hours, said couldn’t find router when it was about 6ft away.. cheap Chinese tat…
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







