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Written by the company
Tuur® is een Belgisch matrassenmerk dat slaap opnieuw benadert vanuit een zorgzaam en duurzaam perspectief. Elk product wordt met vakmanschap en oog voor detail ontworpen en geproduceerd in België. Daarbij staan comfort, gezondheid én het milieu centraal. Tuur® biedt een eerlijk alternatief voor wie bewust wil kiezen: voor natuurlijke materialen, lokale productie en een matras die écht het verschil maakt.
Waarom kiezen voor Tuur®?Tuur® staat voor betrouwbaarheid en transparantie. We bouwen aan duurzame relaties – met onze klanten, medewerkers en leveranciers – en geloven in een toekomst waarin kwalitatieve nachtrust hand in hand gaat met ecologische verantwoordelijkheid.
Kies voor Tuur® en slaap met een gerust hart – natuurlijk, comfortabel en verantwoord.
Written by the company
Noordlaan 2, 8520, Kuurne, Belgium
4.6
534 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Tuur®
Dear,
Thank you for your review.
We are pleased to hear that arranging the delivery was easy and straightforward. We believe that not only our products, but the entire experience around them, should be clear and hassle free.
We wish you many comfortable nights!
sleep well,
The Tuur® Team
Returns have been impossible for days, no response to my inquiry, what's going on with you!
Reply from Tuur®
Dear Karl,
Thank you for your review. We would like to assure you that we have received your request, already replied to it, and are currently processing it further.
Over the past days, we had a national holiday here: a moment our team also enjoyed, and therefore our response may have taken a little longer than usual.
We are following up on your case closely and will provide you with a clear update as soon as possible.
Thank you for your patience and understanding.
Kind regards,
The Tuur®-team
Quick shipping, seamless delivery and most importantly so far the product is great! Very comfortable and recommended. Time will be the true test but hopefully the topper continues to keep its shape while providing proper support.
Reply from Tuur®
Dear Rebecca,
Thank you very much for your kind!
We’re delighted to hear that the delivery went smoothly and that you’re already enjoying the comfort of your Tuur® topper. It’s designed to offer lasting support and retain its shape over time, so we hope it will continue to meet your expectations.
Sleep well and thank you for recommending us!
The Tuur®-Team
Reply from Tuur®
Dear Ines,
Thank you very much for your feedback. We're pleased to hear that you're satisfied with both our products and our service. Should you have any further questions or needs, we remain at your disposal.
Sleep well,
The Tuur®-team
I don't know how my order is going after 3 days, I only received a email confirming of my payment.
Reply from Tuur®
Dear Jose,
We are sorry to hear of your dissatisfaction and regret that you chose to leave a review instead of reaching out to us directly. Our team is dedicated to assisting our customers and typically responds to inquiries within one business day.
Please note that all current delivery times are listed on our website alongside the chosen size at the time of order. In your case, your order is scheduled to depart on November 12. We also sent an order confirmation email to confirm receipt of your payment, and further updates will follow as your order progresses.
Should you have any additional questions or need further assistance, please don’t hesitate to contact us directly—we’re here to help!
Kind regards,
The Tuur®-team
Reply from Tuur®
Beste Zübeyir,
Bedankt voor uw review! Wat fijn om te horen dat u zo een grote Tuur® Fan bent! Veel plezier met uw bestelling.
Slaap lekker,
Het Tuur®-team
It's been two months since me and my partner got our selves each a mattress from Tuur, and we couldn't be happier today with our purchase.
To any potential buyer though;
In the beginning we didn't realize how much push back latex mattresses would have, and as such we really struggled to sleep well for the first two weeks.
I am close to 90kg and my partner is close to 50kg, and so Tuur's customer service suggested the firmer Original Plus mattress for me and the Original mattress for my partner. In the end we swapped mattresses due to mine being simply too firm for me to sleep on.
We also both got our selves a Mono topper to add more cushioning to the setup.
It took a bit of time to get used to it, but the sleep we are now experiencing is flawless.
Reply from Tuur®
Dear Hrafn,
Thank you for taking the time to share your experience with Tuur mattresses. We're glad to hear that you and your partner are now enjoying a flawless sleep after initially struggling with the latex mattresses.
We understand that transitioning to a new type of mattress can have a learning curve, particularly when it comes to the level of firmness. It's great to hear that our customer service was able to assist you in selecting the appropriate mattresses based on your weight differences. Swapping mattresses was a wise decision, as personalized comfort is crucial for a good night's sleep.
Adding the Mono topper to your setup was also a smart choice. These toppers can provide additional cushioning and enhance the comfort level, helping to optimize your sleep experience.
While it took some time to adjust, we're thrilled that you're now getting the restful sleep you deserve. We appreciate your feedback and hope your Tuur mattresses continue to provide you and your partner with the comfort and support you need.
Sleep tight!
The Tuur®-team
I had already bought two top-mattresses and a pillow for myself, about two years ago. Since then I enjoy a better and quieter sleep. No more tossing and turning, no more pain in my limbs when I woke up.
Now I' ve bought a second pillow for my partner who had tried my pillow and now wants his own.
For me the Tuur products are a comfortable, affordable luxury. I also like the idea of sleeping on natural materials. I'm very happy with it!
Also have very nice customer service!
Reply from Tuur®
Dear,
Thank you very much for sharing your experience with Tuur® products! We are delighted to hear that since purchasing two top mattresses and a pillow for yourself two years ago, you have been able to enjoy better and quieter sleep, without tossing and turning and without waking up with pain in your limbs.
The fact that you have now purchased a second pillow for your partner, after he tried your pillow and now wants one for himself, speaks volumes about the quality and comfort of Tuur® products. Thank you once again for choosing Tuur®, and we are pleased to hear that you are very satisfied with your purchases.
Sweet dreams,
The Tuur®-team
Fantastic service.. nicely packaged delivery and a great pillow!!
Reply from Tuur®
Dear Petra,
Thank you for your review! What nice to hear that you're happy about your Tuur® Pillow and the service you have received. Enjoy your order!
Sleep tight!
The Tuur®-team
Reply from Tuur®
Beste,
Bedankt voor uw review! Goed om te horen dat u het matras een top matras vindt en dat ook de service goed verlopen is. Veel plezier met uw bestelling!
Slaap lekker!
Het Tuur®-team
So far so good, my order was delivered quickly and well. The delivery crew did not unpack or setup the mattresses as promised on the website, that was okay except for the extra trip to the dump for all the cardboard. the mattresses are comfortable and look very good in terms of quality. Sleeping on latex after a lifetime on spring mattresses takes some getting used to, but it is definitely more comfortable.
Reply from Tuur®
Dear Vlada,
Thank you for taking the time to share your feedback regarding your recent order with Tuur®. We sincerely appreciate your valuable input.
We're pleased to hear that your order was delivered promptly and in good condition. However, we apologize for any inconvenience you experienced with the delivery crew not unpacking or setting up the mattresses as promised on our website. Your feedback is important to us, and we will review this issue internally to ensure we provide a more seamless delivery experience in the future.
It's great to know that you find the mattresses comfortable and of high quality. We understand that transitioning from spring mattresses to latex can take some time to adjust to, but we're delighted to hear that you are already enjoying the enhanced comfort.
Your satisfaction is our top priority, and we appreciate your trust in Tuur®. If you have any further questions or feedback, please feel free to reach out to our customer support team.
Warm regards,
The Tuur® Team
Quick delivery good topper.. Very comfortabel am statisfied. Beter comfortabel sleep now
Great quality of products and a great and personalised customer service. Highly recommendable
The natural materials that have been used. There is no chemical smell and feels natural. The pillow is firmly packed but soft. It seems like my sleep is deeper than normal.
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